Payment Options: FAQs

Frequently asked questions

  • How do I set up automatic recurring payments in Auto Pay?

    To set up automatic recurring payments with Auto Pay:

    • Log in to Ally Auto Online Services
    • Go to My Vehicles and select the account you want to enroll in Auto Pay
    • Select Enroll in Auto Pay
    • Enter your bank’s routing number and your bank account number
    • Select date and amount of payment
    • Review and authorize Auto Pay enrollment

    You’ll receive a confirmation once Auto Pay is activated. The confirmation includes the due date of the first payment and the payment amount that will be withdrawn. Note: If you’re currently enrolled in Direct Pay, you must cancel Direct Pay before enrolling in Auto Pay.

  • How do I make a vehicle account payment online?

    Register with Ally Auto Online Services, add your account and bank account information, and securely make your payments online 24/7 at no charge. Here’s how:

    • Log in to Ally Auto Online Services
    • Go to the My Vehicles page
    • Select the vehicle you want to make a payment on
    • Select Make a Payment
    • Enter the payment amount and follow the instructions to complete your payment

    You can also enroll in Auto Pay at Ally Auto Online Services and have your payments automatically withdrawn from your account monthly.

  • What are my Ally Auto Online Services payment options?

    You can choose automated withdrawal with Auto Pay or online payments:

    • Auto Pay (automatic withdrawal): Have your monthly payment withdrawn directly from your checking or savings account on the day you choose. You also have the flexibility of paying more than the scheduled amount.
    • Online payments: If you finance through us, you can schedule one-time payments, withdrawn from your checking or savings account.

  • If I'm enrolled in Direct Pay, can I enroll in Auto Pay?

    Yes, all you have to do is:

    • Log in to Ally Auto Online Services
    • Cancel Direct Pay from Edit Direct Pay
    • Select Enroll in Auto Pay and enter the requested information
    • We’ll confirm enrollment online and by email

    Note: Follow these instructions, only if you want to change your payment dates and amounts, schedule additional payments, or receive statements.

  • Can I pay ahead or make extra payments while on Auto Pay?

    Yes. Log in to Ally Auto Online Services, select the account, and select Make a Payment. Follow the steps to complete an online payment. You can also increase the amount of your payment if you’d like to pay more each month. Note: Making extra payments will not change your scheduled Auto Pay deductions, which will continue as usual on the same day each month.

  • What happens if my Auto Pay, One-Time, or Direct Pay payment is returned for non-sufficient or uncollected funds?

    If your Auto Pay, One-Time, or Direct Pay payment is returned by your bank, we will present the payment to your bank again. If the payment is not honored by your bank after the second submission, that payment will be reversed from your account and you’ll have to submit another payment. We’ll send you a communication, either by U.S. Mail or email, to let you know the payment was returned.

    Options available to resubmit a payment:

    Auto Pay and One-Time Payment: Resubmit your payment online

    Send a scheduled payment to:

    Mail:

    Payment Processing Center
    P.O. Box 9001951
    Louisville, KY 40290-1951

    Send payment disputes, payments with restrictions or endorsements, or customer service correspondence to:

    Ally Financial
    P.O. Box 380901
    Bloomington, MN 55438

    Phone: You can choose to mail a payment or make another payment by phone or online

    Direct Pay: You can choose to mail a payment, make a payment by phone, or reestablish Direct Pay to make the past due payment