Online Services: FAQs

Frequently asked questions

  • How do I set up my vehicle account online?

    You can set up a vehicle account online by enrolling in Ally Auto Online Services. Setting up your vehicle account online takes about 5 minutes.

    We’ll ask you for the following information to help us identify you and your account:

    • The last 4 digits of your Social Security number
    • Your account number, which is on your billing statement or the welcome letter you received when you purchased or leased your vehicle. You can also use your VIN, which can be obtained from your insurance card, registration card or inside the vehicle door jam
    • Your date of birth

    You’ll receive an online and email confirmation and have the opportunity to enroll in Auto Pay (automatic payment plan) and online statements.

    View the Enroll in Ally Auto Online Services Demo to learn more.

  • What do I do if I forget my Ally Auto Online Services password?

    Follow these steps:

    1. Select the Forgot your password? link on the Ally Auto Online Services login page
    2. Enter your username and select continue
    3. Enter the following information then select continue
      • For an individual—the last 4 digits of the Social Security number, date of birth and account number or VIN
      • For a business—the TIN, account number and VIN
    4. Create a new password
    5. Reenter the new password and select continue
    6. After viewing the confirmation message that appears, log in using your username and new password

    View the Forgot Your Password Demo to learn more.

  • How do I set up automatic recurring payments in Auto Pay?

    To set up automatic recurring payments with Auto Pay:

    • Log in to Ally Auto Online Services
    • Go to My Vehicles and select the account you want to enroll in Auto Pay
    • Select Enroll in Auto Pay
    • Enter your bank’s routing number and your bank account number
    • Select date and amount of payment
    • Review and authorize Auto Pay enrollment

    You’ll receive a confirmation once Auto Pay is activated. The confirmation includes the due date of the first payment and the payment amount that will be withdrawn. Note: If you’re currently enrolled in Direct Pay, you must cancel Direct Pay before enrolling in Auto Pay.

  • How do I change my vehicle account contact information?

    Follow these steps:

    1. Log in to Ally Auto Online Services
    2. Select the vehicle account to be updated
    3. Select the Account Information link under Manage My Profile
    4. Select edit for the address or phone numbers you want to update
    5. Select Update

  • How do I update my Ally Auto Online Services username?

    Follow these steps:

    1. Log in to Ally Auto Online Services
    2. Select My Online Profile under Manage My Profile
    3. Select Username
    4. Enter your new username
    5. Reenter the new username
    6. Select Update