Summary of Customer Ratings & Reviews
5
5
4
4
5
5
Most of my money is here in laddered five year CDs. I'm not brave enough to invest in the stock market after losing so much in the past!
2
3
5
2
1
2
Although the rates are excellent, the process of transferring funds is tedious. I have tried several options, including transferring from a different bank, sending a check, and using the transfer from Ally. All had issues that required me to call and get resolved. I have used online bankiing from all of the financial institutions that I have accounts and surprisingly, Ally has the least convenient online system. I expected better. I do think that the customer service is polite and although they do ultimately resolve my issues, I feel that there never should have been an issue to begin with. I have made some large transfers because of the interest rates, but I will need to rethink my use of this relationship when the CDs mature. I am sorry I could not provide a better rating.
3
4
1
5
5
2
ally is a great bank overall that advertises "Great Rates" that continue to fall, fall, fall. Also the customer service needs to lean a little about customer service in general: the customer is the person that keeps you employed, therefore the customer is ALWAYS RIGHT.
1
5
3
4
5
5
I'm not impressed with Customer Service. Before my CDs were due to rollover, I sent letters with instructions on how to process the accounts. None of my instructions were followed. Shame, really, because the rate was good. As long as people didn't get involved, I didn't have any problems. Something about that just isn't right.
5
4
5
4
5
5
I have been extremely pleased with both the rates/ease of use (i.e.24/7 online communications, and also adjustment(s) as needed at ANY point in time.
5
5
4
4
2
3
I love Ally's 60 month CDs. They pay near top of the market interest. On top of that with their 2 month interest penalty for early withdrawal all of the CDs that you take out with Ally should be for 60 months. If you need the money sooner than 60 months just take the interest penalty. With the higher interest paid on a 60 month CD you will end up a bunch of money ahead. If interest rates go up (yea I know wishful thinking) then you can again close the CD and start a new one and the interest you will have received will still be much more than the penalty.
5
4
4
4
5
5
I opened a 12 months CD account online and the process went through smoothly. The customer's service was excellent besides the great rates that were second to none.
3
4
1
2
3
There should be a way to set up online where to send intrest disburstments, and weather you want to roll over for another term or have it deposited in a existing account. I would like to set it up in advance and forget about it. I don't want to try and remember it 5 years from now. I have this ability at my other online bank and it works great!
4
Since I wanted four CD's under the same name, I opened the account on the phone. Very good service, and got the setup all under one log-in. They required trial deposit/withdrawals from my checking 1st. When I called to confirm the amounts, the agent asked if I wanted him to start the withdrawals. This is where the trouble started. I had already set up the withdrawals on my 1st call, so I figured they would follow-through on that. Wrong. I actually got four ADDITIONAL withdrawals, which put me in a SERIOUS over-drawn situation. While I feel their system should have prevented this error, it was the customer service experience that made the day. Not only did they manage to reverse the extra set within 6 hours of my call(after saying it would take one or two days), but they offered to pay the over-draft charges without my asking. I had to call customer service one more time, and both times, I was treated with respect and felt very satisfied that they really did care.
2
i tried to purchase a cd for a trust on-line. . i already have a trust cd with ally. anyway, i inadvertenly opened the CD in my own personal name instead of the trust. i immediately called Ally. the rep told me another Ally rep would be in touch with me. That was 5 days later and the interest rate had already dropped. She told me it would be another three to four days before a rep would call me to set up this. I thought the rate would drop again so Instead I purchased the cd online from a credit union where I have trust CD's. The rate was just a tad bit lower but I was able to accomplish this in a matter of minutes instead of days.
High Yield Certificate of Deposit (CD)
Rated 4.0165/5 based on 242 customer reviews
Get a certificate of deposit with our highest fixed CD rate for a fixed term.
Customer Reviews
5 Product Features
5
Rates
4
Account Opening
4
Online Banking
5
Customer Service
5
Best banking experience in this economy
2011-12-28
from Abq, NM
Most of my money is here in laddered five year CDs. I'm not brave enough to invest in the stock market after losing so much in the past!
2 Product Features
3
Rates
5
Account Opening
2
Online Banking
1
Customer Service
2
Difficult Online Access
2011-12-21
by Disappointed with Online
from Garden Grove, CA
Although the rates are excellent, the process of transferring funds is tedious. I have tried several options, including transferring from a different bank, sending a check, and using the transfer from Ally. All had issues that required me to call and get resolved. I have used online bankiing from all of the financial institutions that I have accounts and surprisingly, Ally has the least convenient online system. I expected better. I do think that the customer service is polite and although they do ultimately resolve my issues, I feel that there never should have been an issue to begin with. I have made some large transfers because of the interest rates, but I will need to rethink my use of this relationship when the CDs mature. I am sorry I could not provide a better rating.
3 Product Features
4
Rates
1
Account Opening
5
Online Banking
5
Customer Service
2
Very Poor Rates
2011-12-21
by daphne
from Az
ally is a great bank overall that advertises "Great Rates" that continue to fall, fall, fall. Also the customer service needs to lean a little about customer service in general: the customer is the person that keeps you employed, therefore the customer is ALWAYS RIGHT.
1 Product Features
5
Rates
3
Account Opening
4
Online Banking
5
Customer Service
5
Customer Service
2011-12-16
by Unhappy camper
I'm not impressed with Customer Service. Before my CDs were due to rollover, I sent letters with instructions on how to process the accounts. None of my instructions were followed. Shame, really, because the rate was good. As long as people didn't get involved, I didn't have any problems. Something about that just isn't right.
5 Product Features
4
Rates
5
Account Opening
4
Online Banking
5
Customer Service
5
CD rates/ease-of-use/communication
2011-12-13
by Harry O.
from Bellevue, Washington
I have been extremely pleased with both the rates/ease of use (i.e.24/7 online communications, and also adjustment(s) as needed at ANY point in time.
5 Product Features
5
Rates
4
Account Opening
4
Online Banking
2
Customer Service
3
All CDs should be for 60 months
2011-12-07
by PuzzleMan
from Seattle, WA
I love Ally's 60 month CDs. They pay near top of the market interest. On top of that with their 2 month interest penalty for early withdrawal all of the CDs that you take out with Ally should be for 60 months. If you need the money sooner than 60 months just take the interest penalty. With the higher interest paid on a 60 month CD you will end up a bunch of money ahead. If interest rates go up (yea I know wishful thinking) then you can again close the CD and start a new one and the interest you will have received will still be much more than the penalty.
5 Product Features
4
Rates
4
Account Opening
4
Online Banking
5
Customer Service
5
Great Rates and Excellent Services
2011-12-05
by DanOfOp
from overland park, KS
I opened a 12 months CD account online and the process went through smoothly. The customer's service was excellent besides the great rates that were second to none.
3 Rates
4
Account Opening
1
Online Banking
2
Customer Service
3
online account handling.
2011-11-29
by hotrod
from spokane,wa
There should be a way to set up online where to send intrest disburstments, and weather you want to roll over for another term or have it deposited in a existing account. I would like to set it up in advance and forget about it. I don't want to try and remember it 5 years from now. I have this ability at my other online bank and it works great!
4 Great Customer Service
2011-11-28
by capt_clint
from PA
Since I wanted four CD's under the same name, I opened the account on the phone. Very good service, and got the setup all under one log-in. They required trial deposit/withdrawals from my checking 1st. When I called to confirm the amounts, the agent asked if I wanted him to start the withdrawals. This is where the trouble started. I had already set up the withdrawals on my 1st call, so I figured they would follow-through on that. Wrong. I actually got four ADDITIONAL withdrawals, which put me in a SERIOUS over-drawn situation. While I feel their system should have prevented this error, it was the customer service experience that made the day. Not only did they manage to reverse the extra set within 6 hours of my call(after saying it would take one or two days), but they offered to pay the over-draft charges without my asking. I had to call customer service one more time, and both times, I was treated with respect and felt very satisfied that they really did care.
2 opening cd
2011-11-19
by alco
from Herndon, va.
i tried to purchase a cd for a trust on-line. . i already have a trust cd with ally. anyway, i inadvertenly opened the CD in my own personal name instead of the trust. i immediately called Ally. the rep told me another Ally rep would be in touch with me. That was 5 days later and the interest rate had already dropped. She told me it would be another three to four days before a rep would call me to set up this. I thought the rate would drop again so Instead I purchased the cd online from a credit union where I have trust CD's. The rate was just a tad bit lower but I was able to accomplish this in a matter of minutes instead of days.
