Summary of Customer Ratings & Reviews
5
5
5
4
4
5
I have been impressed with the consistantly higher APY's offered by Ally. I have gone to other banks and have spoken to the bankers about my interests rates. It was like a commercial, they wanted to know all the information to check it out themselves.
4
5
4
3
5
5
My only problem is that I have to call to set up new CD accounts. I set-up a 6 CD ladder and for each account I was not able to set the CD up online but had to call. The customer service people were helpful and friendly but I should be able to do this myself all online. The interest rates are competitive, the transfer and hold times on new deposits via internet are fast and short and I could not be happier with that part of Ally. All in all, I'm pleased and would be even more enthuastic if I could just set up new CD's without having to do it by phone.
1
4
2
4
3
4
The internet blocks me out repeatedly. The service would be ok if I could only get on line to do my business without have to make calls to get into my account. I can't buy a POD on line, I have to sign in an do it on line I am told but I can't sign in. I should have known better than to open any more accounts with you.
4
5
5
5
5
5
banks could find new names-no interest rates are HI any more. U can bet that the bump ups wont go up-its a sales gimmick. Please place the true value on the main page, account summary. I have to go to each individual cd- back and forth to find the accrued interest. I realize there are early withcrawal penalties-I still like to check the ongoing current accrual-and APY real current earnings. Thanks!
5
5
5
5
5
1
only bad thing was is they did not email me when they got my money
5
5
1
1
1
5
This was my first time opening a CD and from the prompt response time by customer service to the ease of opening the account, I am thoroughly impressed with Ally Bank. The online Correspondence that I sent was replied to by an actual person and they fixed the problem. I love this bank and I wish there were brick-and-mortar branches. :)
1
5
1
1
1
4
Nothing of your online opening of accounts is right, I have made numerous phone calls, I have 2 accounts and neither acts the same. Same info for both accounts but I receive info for one not the other, or two different things though the accounts are both the same> funny now you've even changed this complaint forum, use to be you would call though I never received a call now its oh will email right
1
4
2
2
5
5
I have been trying to open a 5 year cd since 9/2/11. It has been very difficult from a process standpoint and today I learned, that although I was told it was funded, the transfer of money has still not occurred. Although your rates are among the best, the difficulty in the process and misinformation I have been given has caused me to lose confidence in Ally. I am closing my account and taking my business elsewhere.
4
5
5
5
5
It would be great if the 'my accounts' page included a column for current interest rate on each CD. I have multiple CDs with different interest rates and maturity dates and like to keep track of my market investments.
5
Needed a trust account and this led me to Ally--I'm so glad. Standard stuffy banks that offer trust accounts don't offer Ally's juicy online-bank rates or 24-hour live info and help or kind staffers. I keep finding new ways Ally can help me, like the no-ATM-fee thing. I no longer have to keep a small account just for the ATM in my building. I think Ally offers a maximal combination of all the things various other banks and kinds of banks offer plus some things only Ally seems to offer. I really do love my bank!.
High Yield Certificate of Deposit (CD)
Rated 4.0165/5 based on 242 customer reviews
Get a certificate of deposit with our highest fixed CD rate for a fixed term.
Customer Reviews
5 Product Features
5
Rates
5
Account Opening
4
Online Banking
4
Customer Service
5
High interest Rate CD
2011-10-21
by AZ Desert Dog
from Arizona
I have been impressed with the consistantly higher APY's offered by Ally. I have gone to other banks and have spoken to the bankers about my interests rates. It was like a commercial, they wanted to know all the information to check it out themselves.
4 Product Features
5
Rates
4
Account Opening
3
Online Banking
5
Customer Service
5
Good In general.
2011-10-13
by Bartman
from California
My only problem is that I have to call to set up new CD accounts. I set-up a 6 CD ladder and for each account I was not able to set the CD up online but had to call. The customer service people were helpful and friendly but I should be able to do this myself all online. The interest rates are competitive, the transfer and hold times on new deposits via internet are fast and short and I could not be happier with that part of Ally. All in all, I'm pleased and would be even more enthuastic if I could just set up new CD's without having to do it by phone.
1 Product Features
4
Rates
2
Account Opening
4
Online Banking
3
Customer Service
4
poor internet
2011-10-03
The internet blocks me out repeatedly. The service would be ok if I could only get on line to do my business without have to make calls to get into my account. I can't buy a POD on line, I have to sign in an do it on line I am told but I can't sign in. I should have known better than to open any more accounts with you.
4 Product Features
5
Rates
5
Account Opening
5
Customer Service
5
Product Features
5
high?
2011-10-02
by autumn leaves
from dallas tx
banks could find new names-no interest rates are HI any more. U can bet that the bump ups wont go up-its a sales gimmick. Please place the true value on the main page, account summary. I have to go to each individual cd- back and forth to find the accrued interest. I realize there are early withcrawal penalties-I still like to check the ongoing current accrual-and APY real current earnings. Thanks!
5 Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Product Features
1
cd
2011-09-29
by bojeff
only bad thing was is they did not email me when they got my money
5 Rates
5
Account Opening
1
Online Banking
1
Customer Service
1
Product Features
5
LOVE Ally Bank
2011-09-23
by Recessionista
from Philadelphia, PA
This was my first time opening a CD and from the prompt response time by customer service to the ease of opening the account, I am thoroughly impressed with Ally Bank. The online Correspondence that I sent was replied to by an actual person and they fixed the problem. I love this bank and I wish there were brick-and-mortar branches. :)
1 Rates
5
Account Opening
1
Online Banking
1
Customer Service
1
Product Features
4
experinces with online Ally
2011-09-22
by 1234PS
from Clayton, GA
Nothing of your online opening of accounts is right, I have made numerous phone calls, I have 2 accounts and neither acts the same. Same info for both accounts but I receive info for one not the other, or two different things though the accounts are both the same> funny now you've even changed this complaint forum, use to be you would call though I never received a call now its oh will email right
1 Rates
4
Account Opening
2
Online Banking
2
Customer Service
5
Product Features
5
Closed my account
2011-09-18
by Mike1000
from Michigan
I have been trying to open a 5 year cd since 9/2/11. It has been very difficult from a process standpoint and today I learned, that although I was told it was funded, the transfer of money has still not occurred. Although your rates are among the best, the difficulty in the process and misinformation I have been given has caused me to lose confidence in Ally. I am closing my account and taking my business elsewhere.
4 Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Customer Views
2011-09-05
by btrsuggestion
from guam
It would be great if the 'my accounts' page included a column for current interest rate on each CD. I have multiple CDs with different interest rates and maturity dates and like to keep track of my market investments.
5 I keep finding more great things at Ally
2011-09-04
by Seascape
from Lake Worth, FL
Needed a trust account and this led me to Ally--I'm so glad. Standard stuffy banks that offer trust accounts don't offer Ally's juicy online-bank rates or 24-hour live info and help or kind staffers. I keep finding new ways Ally can help me, like the no-ATM-fee thing. I no longer have to keep a small account just for the ATM in my building. I think Ally offers a maximal combination of all the things various other banks and kinds of banks offer plus some things only Ally seems to offer. I really do love my bank!.
