Summary of Customer Ratings & Reviews
5
4
4
5
5
5
Overall great experience! Friendly, informative staff. Solid product!
3
4
3
4
2
2
call for help on transfer notification not going thru.Told to get new email address.Cant use comcast,after 6 years,no problems
4
4
4
4
1
3
Ally banking is good except for the recent move to force a paperless system on customers. Leave the choice for conventional statements.
5
5
5
5
5
5
The Ally High Yield CD rate is very good. What makes it GREAT is the CD Renewal bonus. And what makes it SUPER is the customer service agent telling me about it, instead of me fishing for it.
5
5
5
5
5
5
I opened a CD a year ago with a great rate and the customer service was awesome. Love Ally Bank
2
5
5
1
1
1
I received a lower apy instead of the agreed upon apy because ally had problems with their verify procedure. It took several calls, chats, and emails to finally get the money transferred into the cds. Ally's delay put me outside the 10 day rate guarantee. So I am the one who suffers for ally's poor customer service.
5
4
4
5
5
5
Very good experience for the first time. However I don't know what to do when my CD period is over.
2
1
4
5
1
4
there needs to be a way to add money to a cd once it expires and also be able to change the length.
1
1
4
1
1
3
-It took well over a week between when I saw Ally make its deposit/withdrawal into the account I was trying to verify and begin able to key those numbers into Ally's site. -I was told by an Ally customer service rep that I could only have 1 CD per account and could only have 1 account for my name. Even if this isn't the case all the user interface points to it as well. If this is the case this is completely worthless as I was hoping to get multiple CDs every year with differing terms/schedule.
4
5
5
4
5
5
The customer service at Ally bank is exceptional!!! :)
High Yield Certificate of Deposit (CD)
Rated 4.0165/5 based on 242 customer reviews
Get a certificate of deposit with our highest fixed CD rate for a fixed term.
Customer Reviews
5 Product Features
4
Rates
4
Account Opening
5
Online Banking
5
Customer Service
5
Great Service!
2011-07-23
by cashISgood
from Los Angeles
Overall great experience! Friendly, informative staff. Solid product!
3 Product Features
4
Rates
3
Account Opening
4
Online Banking
2
Customer Service
2
no call back
2011-07-16
by un happy
from de
call for help on transfer notification not going thru.Told to get new email address.Cant use comcast,after 6 years,no problems
4 Product Features
4
Rates
4
Account Opening
4
Online Banking
1
Customer Service
3
Forced Paperless Statements Are Bad
2011-07-09
by paperoption
from Portland Oregon
Ally banking is good except for the recent move to force a paperless system on customers. Leave the choice for conventional statements.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Super interest rate even for little guy like me.
2011-07-08
by PoorMiser
from Seattle, WA
The Ally High Yield CD rate is very good. What makes it GREAT is the CD Renewal bonus. And what makes it SUPER is the customer service agent telling me about it, instead of me fishing for it.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Great CD
2011-07-08
by Misto
from Cleveland, OH
I opened a CD a year ago with a great rate and the customer service was awesome. Love Ally Bank
2 Product Features
5
Rates
5
Account Opening
1
Online Banking
1
Customer Service
1
poor customer service
2011-07-07
by duck
I received a lower apy instead of the agreed upon apy because ally had problems with their verify procedure. It took several calls, chats, and emails to finally get the money transferred into the cds. Ally's delay put me outside the 10 day rate guarantee. So I am the one who suffers for ally's poor customer service.
5 Product Features
4
Rates
4
Account Opening
5
Online Banking
5
Customer Service
5
CD
2011-07-02
by PR Red
from Puerto Rico
Very good experience for the first time. However I don't know what to do when my CD period is over.
2 Product Features
1
Rates
4
Account Opening
5
Online Banking
1
Customer Service
4
Website features
2011-06-27
by Betterwebfeatures
there needs to be a way to add money to a cd once it expires and also be able to change the length.
1 Product Features
1
Rates
4
Account Opening
1
Online Banking
1
Customer Service
3
Poor user experience
2011-06-27
by BeerMan
from Hawley, MN
-It took well over a week between when I saw Ally make its deposit/withdrawal into the account I was trying to verify and begin able to key those numbers into Ally's site. -I was told by an Ally customer service rep that I could only have 1 CD per account and could only have 1 account for my name. Even if this isn't the case all the user interface points to it as well. If this is the case this is completely worthless as I was hoping to get multiple CDs every year with differing terms/schedule.
4 Product Features
5
Rates
5
Account Opening
4
Online Banking
5
Customer Service
5
Best CD Rates
2011-06-25
by EnthusiasticCustomer
from Chicago, Il
The customer service at Ally bank is exceptional!!! :)
