Summary of Customer Ratings & Reviews
2
3
3
1
1
1
Ally Bank once again failed to credit my accounts wiith the loyalty bonus for renewing my CD. Why is it so difficult for Ally to get this right--or do they just think that some consumers will fail to notice and settle for the lower rate? This time, when i pointed it out to a customer service rep, she insisted I was credited. Only after I walked her through the arithmetic did she agree and put in a "rate review" request. Setting up new accounts from my savings was a hassle. I was charged $10 excess transfer fees for "moving" money into CDs. Huh? Again, I had to call Ally and ask for a credit. I have experienced multiple customer service failures with Ally. They really need to work on customer service and their back office.
4
4
4
5
4
5
Had better rates, but not now days. Best I could find and I looked for days.
5
5
5
5
5
5
Just opened a CD, very easy process, little effort required. Bank transfer was smooth.
5
5
5
5
5
5
I work in the financial services industry so I'm particularly critical of customer service. Today's call with Ally customer service was perfect in every sense. She clearly explained my options and guided me through the transaction. I liked that she pointed out my loyalty award first thing. All in all, a very satisfying experience.
5
5
5
5
5
5
Opening a trust account can be daunting. Several questions were answered to my understanding.
2
1
2
3
3
2
Interest rate is only average as of 3/1/12. The .25% "loyalty bonus" makes it more appealing but I found a number of local community banks that pay a higher rate even when taking into consieration the loyalty bonus. The bank is rigid and inflexible and no one with decision authority is available. The customer service reps and their supervisiors go by a script and that is it. They do not know who or how to get to you someone that can make decisions. I was told I would hear back in 24 hrs., three days latter I called when nothing was heard and was told my question was still sitting in a queing box. It is now eight days and still nothing from anyone with authority. I am a rather large customer with over $400k in this bank; by th end of this week that money will be in another bank. I have found more than a half-dozen banks that not only answered the question but will accommodate my request to which I could not an one in authority to respond to. Another point, although held-out as a bank it is on-line banking and basic banking services such as wire transfers are not available and I find that unappealing. I do not want delay in moving my money because you loose interest while your money is "in transit" and a wire transfer in virtually instantaneous. I am willing to pay for the service but this so-called bank will not provide it.
5
5
5
5
5
5
Wish I had invested more money. Person on phone was pleasant, well-informed, and helpful!!
3
4
4
5
4
1
After all the years Ive been with Ally, this is the first time I've had a terrible experience with customer service chat associates trying to close a maturing 2 yr CD. After speaking to Scott and Linda in separate chats to simply close my CD and move the money to my MM account, they told me it would take several days 5 to 7 biz days at least. to complete my request due to high volume and being backed up on these types of requests. I found that hard to believe. Just a week earlier I closed out a CD with no issues and money moved the following day. I felt like I got the round around on a bunch of nonsense. The funds are rather time sensitive as I want to use it to pay some bills soon and open an IRA. Treat your loyal customers with respect or you will lose me, and others.
3
1
5
5
1
5
I love the rates, but I HATE that I can't control closing/updating CDs. I know it can be done, because ING allows that feature. If their rates improve, I will move all of my money to have that control.
1
4
5
3
1
1
If you want a bank that occassionally has long delays generating statements, that occassionally has errors in interest calculations, that has year to date accrual amounts that don't match individual postings, then Ally is the bank for you. Suffice it to say, I am not happy with Ally's ability to produce timely and accurate statements.
High Yield Certificate of Deposit (CD)
Rated 4.0165/5 based on 242 customer reviews
Get a certificate of deposit with our highest fixed CD rate for a fixed term.
Customer Reviews
2 Product Features
3
Rates
3
Account Opening
1
Online Banking
1
Customer Service
1
Poor Back Office Operations/Customer Service
2012-03-17
by Alexhomerun
from New York
Ally Bank once again failed to credit my accounts wiith the loyalty bonus for renewing my CD. Why is it so difficult for Ally to get this right--or do they just think that some consumers will fail to notice and settle for the lower rate? This time, when i pointed it out to a customer service rep, she insisted I was credited. Only after I walked her through the arithmetic did she agree and put in a "rate review" request. Setting up new accounts from my savings was a hassle. I was charged $10 excess transfer fees for "moving" money into CDs. Huh? Again, I had to call Ally and ask for a credit. I have experienced multiple customer service failures with Ally. They really need to work on customer service and their back office.
4 Product Features
4
Rates
4
Account Opening
5
Online Banking
4
Customer Service
5
Best around!!
2012-03-13
by Luv 2 make money.
from Oak Creek, Wis
Had better rates, but not now days. Best I could find and I looked for days.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Very easy process
2012-03-13
by WillB
Just opened a CD, very easy process, little effort required. Bank transfer was smooth.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Customer service excellent
2012-03-09
by Banking industry employee
from Silicon Valley
I work in the financial services industry so I'm particularly critical of customer service. Today's call with Ally customer service was perfect in every sense. She clearly explained my options and guided me through the transaction. I liked that she pointed out my loyalty award first thing. All in all, a very satisfying experience.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Very Helpful phone service
2012-03-06
by Molly
from Palm Desert, CA
Opening a trust account can be daunting. Several questions were answered to my understanding.
2 Product Features
1
Rates
2
Account Opening
3
Online Banking
3
Customer Service
2
Interest Rates, etc.
2012-03-05
by Disgusted2012
from Florida
Interest rate is only average as of 3/1/12. The .25% "loyalty bonus" makes it more appealing but I found a number of local community banks that pay a higher rate even when taking into consieration the loyalty bonus. The bank is rigid and inflexible and no one with decision authority is available. The customer service reps and their supervisiors go by a script and that is it. They do not know who or how to get to you someone that can make decisions. I was told I would hear back in 24 hrs., three days latter I called when nothing was heard and was told my question was still sitting in a queing box. It is now eight days and still nothing from anyone with authority. I am a rather large customer with over $400k in this bank; by th end of this week that money will be in another bank. I have found more than a half-dozen banks that not only answered the question but will accommodate my request to which I could not an one in authority to respond to. Another point, although held-out as a bank it is on-line banking and basic banking services such as wire transfers are not available and I find that unappealing. I do not want delay in moving my money because you loose interest while your money is "in transit" and a wire transfer in virtually instantaneous. I am willing to pay for the service but this so-called bank will not provide it.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Incredible interest rate!
2012-03-04
by lorabean23
from Maryland
Wish I had invested more money. Person on phone was pleasant, well-informed, and helpful!!
3 Product Features
4
Rates
4
Account Opening
5
Online Banking
4
Customer Service
1
Pain in the Butt trying to close Maturing CD
2012-03-04
by finecassy1
from Michigan
After all the years Ive been with Ally, this is the first time I've had a terrible experience with customer service chat associates trying to close a maturing 2 yr CD. After speaking to Scott and Linda in separate chats to simply close my CD and move the money to my MM account, they told me it would take several days 5 to 7 biz days at least. to complete my request due to high volume and being backed up on these types of requests. I found that hard to believe. Just a week earlier I closed out a CD with no issues and money moved the following day. I felt like I got the round around on a bunch of nonsense. The funds are rather time sensitive as I want to use it to pay some bills soon and open an IRA. Treat your loyal customers with respect or you will lose me, and others.
3 Product Features
1
Rates
5
Account Opening
5
Online Banking
1
Customer Service
5
dont have control
2012-03-04
by whatever
from tulsa
I love the rates, but I HATE that I can't control closing/updating CDs. I know it can be done, because ING allows that feature. If their rates improve, I will move all of my money to have that control.
1 Product Features
4
Rates
5
Account Opening
3
Online Banking
1
Customer Service
1
Incorrect statements
2012-03-02
by Dissatisfied99
from Texas
If you want a bank that occassionally has long delays generating statements, that occassionally has errors in interest calculations, that has year to date accrual amounts that don't match individual postings, then Ally is the bank for you. Suffice it to say, I am not happy with Ally's ability to produce timely and accurate statements.
