Summary of Customer Ratings & Reviews
5
5
4
5
5
5
SO easy to manage my small business account on line! I can't believe banking is this easy and stress free.
5
5
5
5
5
5
I have been using Ally since I first discovered them In January '10. Personally, I think they are the best thing since sliced bread. I usually read the customer reviews and agree with them. However, today I was reading them and couldn't figure out a couple of them. One says that he has trouble making deposits about 40% of the time and has to mail his checks in. Weird! I had a little trouble when I first started until I found out what "I" was doing wrong. Since then, whether I used my scanner or my iPhone, I've had no problems. Another customer from Texas complains because Ally takes a whole two days to clear his checks while another bank clears his girlfriends check instantly. Before I started online banking my brick and mortar never cleared a check that I deposited in less than three days and usually four to five days. As far as the person using an ATM in a bar, are you sure that the ATM is tied to a bank? A lot of those bars and casinos have their own ATM system. That could be why Ally didn't refund the fees. I seem to remember reading in their literature that they stated they would refund other banks ATM fees. I will stay with Ally. They are by far the best bank that I have ever used and they have the best interest rates that my research has been able to locate. They are even better than the credit union that I had a money market account in until I closed it and moved to Ally.
2
2
2
4
2
2
For an internet-only bank, I have been quite disappointed in the quality of applications (i.e., mobile app) and the internet site itself. I would expect things to be at LEAST as fast as my previous brick-and-mortar bank and have at LEAST as many features. That has not been the case at all. You really need to step up your game to woo customers who have come to expect more.
5
5
5
5
5
5
I initially opened this account because I saw that it was free of charges. I can go to pretty much any bank and use their ATM to make withdrawals from my Ally account and I get reimbursed at the end of the month. I haven't had to pay any fee of any kind and I have gained a few cents in interest each month. It's true you're not going to get rich with a low account balance and the interest rate you're earning but it's better than nothing which is what most big banks offer. I have had accounts with big banks and this is the only account I would recommend to my family or friends. I use this account so I can get direct deposit from my employer into this account and it's easy to keep track of and there is no fishy business that other banks try to pull with hidden fees. The only thing I would like to see Ally add is the ability to use an ATM to make cash deposits into my account. Really it's a great deal when your bank pays you interest compounded daily and paid out each month. No fees for ATM use! Awesome!
1
1
3
3
1
1
Opening the account is fairly easy however using the service is a much different story. Deposit software periodically (less than 40%) and when not functioning you need to mail checks in.
2
1
3
4
2
2
My girlfriend has USAA banking which is purely online and she can deposit her checks instantly 24/7 via e-check deposit app and it shows up in her account within the hour. Ally takes two days to process any check I deposit. Terrible. I'm considering changing banks.
5
5
5
5
5
5
As someone who moves and travels often, Ally is FANTASTIC. Even if you aren't particularly mobile (but are computer savvy), I highly suggest Ally! I never have to worry about finding a specific ATM and their customer service is amazing (both online and on the phone). Not to mention the awesome interest rates! The only issue I have ever had is using an ATM in a bar (where the title of the withdraw will show up as the bar's name, not the ATM's) - those ATM fees were never refunded. But then, that's super minor and my only negative experience. :)
1
1
1
3
3
3
I never realized when opening this account that I would have to wait 7 days for deposits made electronically to "clear". Love having MY money tied up by some tiny print no one told me about - closing my account first chance I get (about 24 hours after my money is available for withdrawal)
5
5
4
5
5
5
I've been really pleased with this bank. I've had my account for about a year now. I've never had any issues, and it fits my banking needs perfectly. Ally has competitive rates, and the online features, like POPMoney, have been very helpful. In addition, all ATM fees were reimbursed and Bill Pay is fast. Really, Ally is a fantastic, straight-shooting bank.
5
5
3
5
5
5
I have had a couple of unusual things happen to me (like my atm card being cloned) and Allys service and help was amazing.
Interest Checking Account
Rated 4.2618/5 based on 1990 customer reviews
The convenience of a checking account - the interest of a savings account.
Customer Reviews
5 Product Features
5
Rates
4
Account Opening
5
Online Banking
5
Customer Service
5
Easy Easy Easy
2013-03-23
by SmallBusinessGal
from Arizona
SO easy to manage my small business account on line! I can't believe banking is this easy and stress free.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Overall great
2013-03-22
by Jezandme
from Waxhaw, NC
I have been using Ally since I first discovered them In January '10. Personally, I think they are the best thing since sliced bread. I usually read the customer reviews and agree with them. However, today I was reading them and couldn't figure out a couple of them. One says that he has trouble making deposits about 40% of the time and has to mail his checks in. Weird! I had a little trouble when I first started until I found out what "I" was doing wrong. Since then, whether I used my scanner or my iPhone, I've had no problems. Another customer from Texas complains because Ally takes a whole two days to clear his checks while another bank clears his girlfriends check instantly. Before I started online banking my brick and mortar never cleared a check that I deposited in less than three days and usually four to five days. As far as the person using an ATM in a bar, are you sure that the ATM is tied to a bank? A lot of those bars and casinos have their own ATM system. That could be why Ally didn't refund the fees. I seem to remember reading in their literature that they stated they would refund other banks ATM fees. I will stay with Ally. They are by far the best bank that I have ever used and they have the best interest rates that my research has been able to locate. They are even better than the credit union that I had a money market account in until I closed it and moved to Ally.
2 Product Features
2
Rates
2
Account Opening
4
Online Banking
2
Customer Service
2
Not impressed...
2013-03-22
by WaitingforBetter
For an internet-only bank, I have been quite disappointed in the quality of applications (i.e., mobile app) and the internet site itself. I would expect things to be at LEAST as fast as my previous brick-and-mortar bank and have at LEAST as many features. That has not been the case at all. You really need to step up your game to woo customers who have come to expect more.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Interest checking is an excellent checking account for anyone
2013-03-22
by FreeOfCharge
from South Carolina
I initially opened this account because I saw that it was free of charges. I can go to pretty much any bank and use their ATM to make withdrawals from my Ally account and I get reimbursed at the end of the month. I haven't had to pay any fee of any kind and I have gained a few cents in interest each month. It's true you're not going to get rich with a low account balance and the interest rate you're earning but it's better than nothing which is what most big banks offer. I have had accounts with big banks and this is the only account I would recommend to my family or friends. I use this account so I can get direct deposit from my employer into this account and it's easy to keep track of and there is no fishy business that other banks try to pull with hidden fees. The only thing I would like to see Ally add is the ability to use an ATM to make cash deposits into my account. Really it's a great deal when your bank pays you interest compounded daily and paid out each month. No fees for ATM use! Awesome!
1 Product Features
1
Rates
3
Account Opening
3
Online Banking
1
Customer Service
1
Not worth the hassle!
2013-03-22
by Robert12
from Minnesota
Opening the account is fairly easy however using the service is a much different story. Deposit software periodically (less than 40%) and when not functioning you need to mail checks in.
2 Product Features
1
Rates
3
Account Opening
4
Online Banking
2
Customer Service
2
Terrible check depositing
2013-03-21
by Middle_Income_Citizen
from DFW, TX
My girlfriend has USAA banking which is purely online and she can deposit her checks instantly 24/7 via e-check deposit app and it shows up in her account within the hour. Ally takes two days to process any check I deposit. Terrible. I'm considering changing banks.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Best Bank Ever!
2013-03-21
by DoctorInTraining
from Chicago, IL
As someone who moves and travels often, Ally is FANTASTIC. Even if you aren't particularly mobile (but are computer savvy), I highly suggest Ally! I never have to worry about finding a specific ATM and their customer service is amazing (both online and on the phone). Not to mention the awesome interest rates! The only issue I have ever had is using an ATM in a bar (where the title of the withdraw will show up as the bar's name, not the ATM's) - those ATM fees were never refunded. But then, that's super minor and my only negative experience. :)
1 Product Features
1
Rates
1
Account Opening
3
Online Banking
3
Customer Service
3
7 day wait for deposits
2013-03-20
by Bick
from Commerce, MI
I never realized when opening this account that I would have to wait 7 days for deposits made electronically to "clear". Love having MY money tied up by some tiny print no one told me about - closing my account first chance I get (about 24 hours after my money is available for withdrawal)
5 Product Features
5
Rates
4
Account Opening
5
Online Banking
5
Customer Service
5
Ally really is my ally
2013-03-19
by Costa
from the University of Florida
I've been really pleased with this bank. I've had my account for about a year now. I've never had any issues, and it fits my banking needs perfectly. Ally has competitive rates, and the online features, like POPMoney, have been very helpful. In addition, all ATM fees were reimbursed and Bill Pay is fast. Really, Ally is a fantastic, straight-shooting bank.
5 Product Features
5
Rates
3
Account Opening
5
Online Banking
5
Customer Service
5
service
2013-03-19
by bigmonie
from charlotte nc
I have had a couple of unusual things happen to me (like my atm card being cloned) and Allys service and help was amazing.
