Summary of Customer Ratings & Reviews
5
4
5
5
5
5
I've been with Ally Bank for more than a year and it's perfect for me for when I was in college to now that I've graduated. I can be anywhere in the country and use any ATM without the worry about fees. Every time I call customer service they're friendly and helpful when I don't understand something. I wish I would have switched sooner!
5
5
5
5
5
5
One of my friends mentioned to me that Ally Bank was a great bank. I ended up opening 3 accounts!! I do have to say that the customer service is great. I am able to chat with an associate who can help me with just about anything I need. I am truly pleased.
5
5
5
4
5
5
I'm amazed that the "brick and mortar" banks can stay in business with the services Ally provides. They reimburse you for all ATM fees (even if it's another bank's ATM), provide interest rates greater than 0% (if they're using your money for loans they should compensate you a little), and once you have had an account for a short while, the full amount of your deposited checks is available the next business day (no more waiting a week or more for checks to clear).
1
1
1
1
1
1
This bank use to be good as time goes on they get slower and slower. Many time I have made an e-deposit and they tell me latter sometimes days latter there was a problem. One time I talk to a person on chat they told me what to do, I did it and latter they told me there was a problem. I agree, I opened an account.
5
5
4
5
5
5
They offer FREE standard checks for the life of your checking account with them. What a GREAT perk! Customer service has always been very helpful. Depositing is made so easy with the phone app! I LOVE BANKING WITH ALLY!
4
5
5
1
3
5
I did not realize that for the first month after you open an account, Ally puts a hold on your deposits for 7 business days. If I had known this I would have kept my old checking account open for that month, and would not have been late on so many bills! Even after the first month, your deposits will be held about 2 business days after the date of deposit (see rules for exact details, this doesn't apply to payroll direct deposits, bank wires, etc). Again, I didn't realize, as I am used to standard banking rules that make your funds available on the day of deposit. Furthermore, your deposits must be completed by 4pm EST to count as having been done on that day. For those of us on the west coast, that is 1pm, and pretty darn early as a deadline. For many people, these are probably not big issues (I mean, everybody else in the world has direct deposit, right?), but for me right now, it causes inconvenience and stress. Everything else about Ally is great - rates, customer service, the ease of the online portal, no fees. I would still definitely recommend this bank! I just wish I'd known about these factors so I could have planned better.
5
5
5
5
5
5
everything about this banking experience has been a pleasure. the only issue i had (check deposits) has been solved on the app. 5/5.
5
5
5
5
5
5
I switched to Ally Bank just a few months ago and, in a nutshell, there had been some issues with fraudulent activity on my account. I had to close my account and open a new one, blah blah blah. But every single time I had an issue Customer Service was able to answer my questions quickly. I don't think I will ever switch banks based on the Customer Service alone. Top Notch.
5
5
5
5
5
5
I have loved banking with Ally from that late night I opened my account over a year ago. The only thing I did not like was it wasn't easy to deposit paper checks. That has now been solved with the smartphone app which includes photo deposit. The last piece has been put into place and it works great!!! Great service, great rates, great app, fabulous bank! Thanks!
5
5
5
5
5
5
Easy to open. Easy to use. A pleasure to do business with.
Interest Checking Account
Rated 4.264/5 based on 2038 customer reviews
The convenience of a checking account - the interest of a savings account.
Customer Reviews
5 Product Features
4
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Perfect for a student/recent grad
2013-04-03
by DaHood
from Fullerton, CA
I've been with Ally Bank for more than a year and it's perfect for me for when I was in college to now that I've graduated. I can be anywhere in the country and use any ATM without the worry about fees. Every time I call customer service they're friendly and helpful when I don't understand something. I wish I would have switched sooner!
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Awesome bank!
2013-04-03
by Tigger
from Austin, Tx
One of my friends mentioned to me that Ally Bank was a great bank. I ended up opening 3 accounts!! I do have to say that the customer service is great. I am able to chat with an associate who can help me with just about anything I need. I am truly pleased.
5 Product Features
5
Rates
5
Account Opening
4
Online Banking
5
Customer Service
5
Everything you want from a bank
2013-04-02
by average_joe
from Lynchburg, VA
I'm amazed that the "brick and mortar" banks can stay in business with the services Ally provides. They reimburse you for all ATM fees (even if it's another bank's ATM), provide interest rates greater than 0% (if they're using your money for loans they should compensate you a little), and once you have had an account for a short while, the full amount of your deposited checks is available the next business day (no more waiting a week or more for checks to clear).
1 Product Features
1
Rates
1
Account Opening
1
Online Banking
1
Customer Service
1
Too slow
2013-04-02
from Chicago area
This bank use to be good as time goes on they get slower and slower. Many time I have made an e-deposit and they tell me latter sometimes days latter there was a problem. One time I talk to a person on chat they told me what to do, I did it and latter they told me there was a problem. I agree, I opened an account.
5 Product Features
5
Rates
4
Account Opening
5
Online Banking
5
Customer Service
5
Perks of Banking with Ally
2013-04-02
by LIVE-IT-UP
They offer FREE standard checks for the life of your checking account with them. What a GREAT perk! Customer service has always been very helpful. Depositing is made so easy with the phone app! I LOVE BANKING WITH ALLY!
4 Product Features
5
Rates
5
Account Opening
1
Online Banking
3
Customer Service
5
Wish I'd Known
2013-04-01
by Cassie R
from Las Vegas, NV
I did not realize that for the first month after you open an account, Ally puts a hold on your deposits for 7 business days. If I had known this I would have kept my old checking account open for that month, and would not have been late on so many bills! Even after the first month, your deposits will be held about 2 business days after the date of deposit (see rules for exact details, this doesn't apply to payroll direct deposits, bank wires, etc). Again, I didn't realize, as I am used to standard banking rules that make your funds available on the day of deposit. Furthermore, your deposits must be completed by 4pm EST to count as having been done on that day. For those of us on the west coast, that is 1pm, and pretty darn early as a deadline. For many people, these are probably not big issues (I mean, everybody else in the world has direct deposit, right?), but for me right now, it causes inconvenience and stress. Everything else about Ally is great - rates, customer service, the ease of the online portal, no fees. I would still definitely recommend this bank! I just wish I'd known about these factors so I could have planned better.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Excellent.
2013-04-01
from Brooklyn, NY
everything about this banking experience has been a pleasure. the only issue i had (check deposits) has been solved on the app. 5/5.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Excellent Customer Service
2013-04-01
by LuckyKate317
from Washington, DC
I switched to Ally Bank just a few months ago and, in a nutshell, there had been some issues with fraudulent activity on my account. I had to close my account and open a new one, blah blah blah. But every single time I had an issue Customer Service was able to answer my questions quickly. I don't think I will ever switch banks based on the Customer Service alone. Top Notch.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
It's now complete
2013-03-31
by SharonB
from Durham, NC
I have loved banking with Ally from that late night I opened my account over a year ago. The only thing I did not like was it wasn't easy to deposit paper checks. That has now been solved with the smartphone app which includes photo deposit. The last piece has been put into place and it works great!!! Great service, great rates, great app, fabulous bank! Thanks!
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Ally Bank Checking
2013-03-30
by Tomcat
from Lompoc, CA
Easy to open. Easy to use. A pleasure to do business with.
