Summary of Customer Ratings & Reviews
5
4
5
5
5
5
They always take care of all my needs, fast and easy.
5
5
5
5
5
5
..and the lack of fees and hassles the other banks "offer" makes doing business with Ally a no-brainer. I should have woken up to this sooner!
5
5
5
5
5
5
I ALWAYS recommend this product to my friends!!! A matter of fact, two of my friends JUST opened an account a few minutes ago!!!
5
5
5
4
5
5
Opening an online checking account with Ally is a great idea. The rates are among the best in the industry, and you always have easy access to your money wtth the mobile banking application and ATM fee reimbursement.
5
5
5
5
5
3
I am very pleased with Ally Bank. Opening the interest checking account was easy and done right from home on my own computer. The interest rate is the highest around and I checked on many other banks. Their external transfer feature works like a charm. My one concern and it is not that upsetting is that Customer Service Chat is not available 24/7. I prefer to chat or email rather than call on the phone. I chatted online prior to opening the account and the service there was great. It was also great once I opened the account and chatted. The reps were very knowledge and gave me information that other bank reps did not know the answer to like the difference between POD and ITF. Other banks say are the same thing, but legally they are not and ALLY bank reps explained this to me in great detail right away. I was not set aside while chatting and they made me feel like I was their only customer. Highly recommend this bank.
5
5
5
5
5
5
I am a new Ally customer and have had several conversations by phone with the Ally customer service department and I don't normally write reviews however in this case I am compelled to rate Ally Bank's CS as beyond excellent!! Thank you for each of your friendliness, knowledge of account questions I had and overall being so easy to do business with!
5
5
5
5
5
5
When my bank announced charging to have a debit card I decided it was time to leave tthem. I found Ally and decided to try them. What the heck? Little did I know this would prove to be the best search and find for me ever. I have been nothing but satisfied with every aspect of Ally. They do what they say and I love the no debit card fees thing. Terrific customer service. It's there when needed.
5
4
5
5
4
5
I am happy, much better than my previous brick and mortar bank without all the extra charges!
5
5
5
5
5
5
Simply awesome. No ATM fees and no Bill Pay fees. Great customer service, easy to set up an account over the phone. Awesome web site. Pretty soon I might be doing all my banking with Ally.
5
5
3
5
5
5
Love the ease of opening and accessing account. Wonderful customer service, and, most importantly, no fees!
Interest Checking Account
Rated 4.2618/5 based on 1990 customer reviews
The convenience of a checking account - the interest of a savings account.
Customer Reviews
5 Product Features
4
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Great Checking Account
2013-03-05
by Alybull
from Portland, OR
They always take care of all my needs, fast and easy.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Opening an account was soooo simple...
2013-03-05
by pathtypist
from Washington State
..and the lack of fees and hassles the other banks "offer" makes doing business with Ally a no-brainer. I should have woken up to this sooner!
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Awesomeness of Ally
2013-03-05
by Wally G
from Los Angeles, CA
I ALWAYS recommend this product to my friends!!! A matter of fact, two of my friends JUST opened an account a few minutes ago!!!
5 Product Features
5
Rates
5
Account Opening
4
Online Banking
5
Customer Service
5
Great Checking Account
2013-03-04
Opening an online checking account with Ally is a great idea. The rates are among the best in the industry, and you always have easy access to your money wtth the mobile banking application and ATM fee reimbursement.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
3
I'm very pleased with ALLY Bank
2013-03-02
by Luke's bones
from Wet Palm Beach, Florida
I am very pleased with Ally Bank. Opening the interest checking account was easy and done right from home on my own computer. The interest rate is the highest around and I checked on many other banks. Their external transfer feature works like a charm. My one concern and it is not that upsetting is that Customer Service Chat is not available 24/7. I prefer to chat or email rather than call on the phone. I chatted online prior to opening the account and the service there was great. It was also great once I opened the account and chatted. The reps were very knowledge and gave me information that other bank reps did not know the answer to like the difference between POD and ITF. Other banks say are the same thing, but legally they are not and ALLY bank reps explained this to me in great detail right away. I was not set aside while chatting and they made me feel like I was their only customer. Highly recommend this bank.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Outstanding Customer Service
2013-03-02
by Happy_Ally_Customer_2013
from Tooele, UT
I am a new Ally customer and have had several conversations by phone with the Ally customer service department and I don't normally write reviews however in this case I am compelled to rate Ally Bank's CS as beyond excellent!! Thank you for each of your friendliness, knowledge of account questions I had and overall being so easy to do business with!
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Serendipity
2013-03-01
by Memfisman
from Memphis, TN
When my bank announced charging to have a debit card I decided it was time to leave tthem. I found Ally and decided to try them. What the heck? Little did I know this would prove to be the best search and find for me ever. I have been nothing but satisfied with every aspect of Ally. They do what they say and I love the no debit card fees thing. Terrific customer service. It's there when needed.
5 Product Features
4
Rates
5
Account Opening
5
Online Banking
4
Customer Service
5
Exactly What I wanted
2013-03-01
by Bru2013
from Cincinnati, OH
I am happy, much better than my previous brick and mortar bank without all the extra charges!
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
What more could you want in a Bank?
2013-03-01
by luvToSkiAndGolf
Simply awesome. No ATM fees and no Bill Pay fees. Great customer service, easy to set up an account over the phone. Awesome web site. Pretty soon I might be doing all my banking with Ally.
5 Product Features
5
Rates
3
Account Opening
5
Online Banking
5
Customer Service
5
Best online bank...period.
2013-03-01
from Bainbridge, Ohio
Love the ease of opening and accessing account. Wonderful customer service, and, most importantly, no fees!
