Summary of Customer Ratings & Reviews
5
5
3
5
5
5
Love the ease of opening and accessing account. Wonderful customer service, and, most importantly, no fees!
1
4
2
3
1
1
I have never had a smooth process online. I take pics front and back as per instructions and they are never uploaded. then I go thru telephone customer service. Takes me about 40 minutes to deposit a check. Then it takes 10 days for the checks to clear. Horrible HOrrible horrible
4
5
4
5
5
5
It would be helpful if every pending transfer in and out of an account and any bill pays that are set up showed up on the page as pending without having to go looking for them. That way no one forgets how much they have already committed and overspends. One of your competitors has an outstanding web site that lays it all out so you can't overlook it. Otherwise I am very happy with your service and interest rates and I look forward to continued banking with Ally.
5
5
5
1
5
5
Ally Perks, live on-line chat, and free ATMs are my favorite perks.
5
4
5
5
4
5
The checking account meets all of my needs; however, it was a pain to open. It took weeks to get opened.
4
5
5
5
5
5
I have only been with them for a few weeks, but so far the account is super easy to open and manage and the customer service is fantastic!!
5
5
4
5
5
5
I have been with Ally for about 8 months now and have had a fantastic checking experience. No issues at all. Very polite and helpful customer service as well.
4
5
5
5
4
5
I switched to Ally over a year ago and I am so happy I did. I still mourn the ATM fees I paid at my old bank that I will never get back. I have had excellent customer service experiences. (I think I've only had to call like twice in the almost 2 years I've had the account.) My only complaint is the slow transfers. I use another online bank for my savings accounts and the transfers are much faster. That being said, I would rather put up with the slow transfers at Ally because overall this is the best bank account I have ever had. One more thing, I try to tell everyone I know to switch to Ally. However, they do a credit check, so many of my friends don't have the credit history to open an account. Bummer because it's definitely the way to go.
5
The best bank ever. I love that I can go to any ATM and the bank fees are reimbursed. I love the online customer service feature. The only thing I wish Ally had was the ability to deposit a check with my phone. I recommend this bank to everyone.
1
To change my privacy preferences is a nightmare. I need to do every time for each account, there are no -pre-filled fields, it takes too much time. You should change and make it easier if you really care we can make a choice. this comment is valid for all the accounts I have. The default should be that YOU DO NOT SHARE OUR INFO not the opposite.
Interest Checking Account
Rated 4.262/5 based on 1992 customer reviews
The convenience of a checking account - the interest of a savings account.
Customer Reviews
5 Product Features
5
Rates
3
Account Opening
5
Online Banking
5
Customer Service
5
Best online bank...period.
2013-03-01
from Bainbridge, Ohio
Love the ease of opening and accessing account. Wonderful customer service, and, most importantly, no fees!
1 Product Features
4
Rates
2
Account Opening
3
Online Banking
1
Customer Service
1
online checking
2013-02-28
by move2ri
from North Kingstown RI
I have never had a smooth process online. I take pics front and back as per instructions and they are never uploaded. then I go thru telephone customer service. Takes me about 40 minutes to deposit a check. Then it takes 10 days for the checks to clear. Horrible HOrrible horrible
4 Product Features
5
Rates
4
Account Opening
5
Online Banking
5
Customer Service
5
Set up of the account pages
2013-02-28
by allyallyblahblahblah
from Cambridge, MA
It would be helpful if every pending transfer in and out of an account and any bill pays that are set up showed up on the page as pending without having to go looking for them. That way no one forgets how much they have already committed and overspends. One of your competitors has an outstanding web site that lays it all out so you can't overlook it. Otherwise I am very happy with your service and interest rates and I look forward to continued banking with Ally.
5 Product Features
5
Rates
5
Account Opening
1
Online Banking
5
Customer Service
5
Love this bank and have recruited friends who also love it!
2013-02-28
by thorvy
Ally Perks, live on-line chat, and free ATMs are my favorite perks.
5 Product Features
4
Rates
5
Account Opening
5
Online Banking
4
Customer Service
5
Perfect checking account
2013-02-27
by MikeD31
The checking account meets all of my needs; however, it was a pain to open. It took weeks to get opened.
4 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
So Far So Good
2013-02-26
by shelbsanf
from Yorkville, TN
I have only been with them for a few weeks, but so far the account is super easy to open and manage and the customer service is fantastic!!
5 Product Features
5
Rates
4
Account Opening
5
Online Banking
5
Customer Service
5
Great Experence
2013-02-26
by Cycleguy0623
from Dayon ohio
I have been with Ally for about 8 months now and have had a fantastic checking experience. No issues at all. Very polite and helpful customer service as well.
4 Product Features
5
Rates
5
Account Opening
5
Online Banking
4
Customer Service
5
Only one qualm
2013-02-24
by youngandfab
from Miami, FL
I switched to Ally over a year ago and I am so happy I did. I still mourn the ATM fees I paid at my old bank that I will never get back. I have had excellent customer service experiences. (I think I've only had to call like twice in the almost 2 years I've had the account.) My only complaint is the slow transfers. I use another online bank for my savings accounts and the transfers are much faster. That being said, I would rather put up with the slow transfers at Ally because overall this is the best bank account I have ever had. One more thing, I try to tell everyone I know to switch to Ally. However, they do a credit check, so many of my friends don't have the credit history to open an account. Bummer because it's definitely the way to go.
5 I love ally
2013-02-24
by Ania
from CT
The best bank ever. I love that I can go to any ATM and the bank fees are reimbursed. I love the online customer service feature. The only thing I wish Ally had was the ability to deposit a check with my phone. I recommend this bank to everyone.
1 Privacy preferences
2013-02-23
by biondoli55
from MN
To change my privacy preferences is a nightmare. I need to do every time for each account, there are no -pre-filled fields, it takes too much time. You should change and make it easier if you really care we can make a choice. this comment is valid for all the accounts I have. The default should be that YOU DO NOT SHARE OUR INFO not the opposite.
