Summary of Customer Ratings & Reviews
4
3
5
5
2
5
I love Ally Bank, they make it so easy! my only issue is no Bank app for Windows Phone and Windows 8. Please make it happen and I will be a customer for life(otherwise Chase Bank might steal me)
5
5
5
5
3
5
This is by far the easiest and smoothest banking relationship that I have ever had. No hidden fees, no sneaky tactics, just straightforward banking services. I love the overdraft protection service which gives great peace of mind. It was also very easy to setup accounts. The only "downside" is the online banking isn't as sharp as some other banks- but, who cares- it does what you need it to do. Keep up the good work Ally!
5
4
4
5
5
5
Never had a bad experience with your bank except a new debit card disaster in which my name was misspelled twice! I forgive ya! great job folks! Keep up the good work. One suggestion, perhaps make available the ability to buy and hold foreign currency in a separate account as a savings instrument. Like buying Yen now with us dollars and keeping that yen in a separate savings account with you guys and ensure an extremely low or competitive rate at which to do so because after all it would be a savings account. I assume the risk u just hold it.
5
1
4
4
4
5
Compared to my other bank's interest checking account, Ally Bank's interest rate is fantastic!
1
4
5
4
4
5
Ally Bank has very nice people in their customer service department who are completely unable to help with real problems. All of the actual power to do anything is in their operations department, who you can't talk to, and who don't care about customer service at all. If you have an issue, don't call their customer service. Just deal with it or find another bank.
4
5
5
5
5
5
Quality of service exceeded expectations. With the exception of one less than satisfactory encounter with a customer service representative earlier this week, I have been impressed with the quality of the products and service provided. Overall, the customer service representatives were attentive, courteous, and appeared quite knowledgable about the products offered by Ally. Their level of professionalism was such a nice change from my experiences with other well-known banks, This was a pleasant and much appreciated surprise.
5
5
5
5
5
5
I had another checking account that wasn't giving me anything, love love love Ally Interest Checking because I get lunch money every month!
5
5
5
5
4
5
Of anything to complain about. Everything is as good as advertised or better.
5
5
Had only a few months so far but I am very happy with the service
5
We recomend to everyone to switch. Seriously it was more inconvient to use a local bank then to do this online.
Interest Checking Account
Rated 4.262/5 based on 1992 customer reviews
The convenience of a checking account - the interest of a savings account.
Customer Reviews
4 Product Features
3
Rates
5
Account Opening
5
Online Banking
2
Customer Service
5
THE BEST Bank ever!
2013-02-23
by prowlingtiger
from Kissimmee, FL
I love Ally Bank, they make it so easy! my only issue is no Bank app for Windows Phone and Windows 8. Please make it happen and I will be a customer for life(otherwise Chase Bank might steal me)
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
3
Customer Service
5
Great service
2013-02-23
by HaggisChasing
from Westmont, IL
This is by far the easiest and smoothest banking relationship that I have ever had. No hidden fees, no sneaky tactics, just straightforward banking services. I love the overdraft protection service which gives great peace of mind. It was also very easy to setup accounts. The only "downside" is the online banking isn't as sharp as some other banks- but, who cares- it does what you need it to do. Keep up the good work Ally!
5 Product Features
4
Rates
4
Account Opening
5
Online Banking
5
Customer Service
5
fantastic service
2013-02-23
by umpire
from ok
Never had a bad experience with your bank except a new debit card disaster in which my name was misspelled twice! I forgive ya! great job folks! Keep up the good work. One suggestion, perhaps make available the ability to buy and hold foreign currency in a separate account as a savings instrument. Like buying Yen now with us dollars and keeping that yen in a separate savings account with you guys and ensure an extremely low or competitive rate at which to do so because after all it would be a savings account. I assume the risk u just hold it.
5 Customer Service
1
Product Features
4
Rates
4
Account Opening
4
Online Banking
5
Fantastic!
2013-02-23
by Renee
from Florence, SC
Compared to my other bank's interest checking account, Ally Bank's interest rate is fantastic!
1 Customer Service
4
Product Features
5
Rates
4
Account Opening
4
Online Banking
5
Terrible Customer Service
2013-02-22
by furious
from Silver Spring, MD
Ally Bank has very nice people in their customer service department who are completely unable to help with real problems. All of the actual power to do anything is in their operations department, who you can't talk to, and who don't care about customer service at all. If you have an issue, don't call their customer service. Just deal with it or find another bank.
4 Customer Service
5
Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Service
2013-02-21
by NeverCs2Amaze
from Riverside, CA
Quality of service exceeded expectations. With the exception of one less than satisfactory encounter with a customer service representative earlier this week, I have been impressed with the quality of the products and service provided. Overall, the customer service representatives were attentive, courteous, and appeared quite knowledgable about the products offered by Ally. Their level of professionalism was such a nice change from my experiences with other well-known banks, This was a pleasant and much appreciated surprise.
5 Customer Service
5
Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Love the interest rate
2013-02-20
by mamarose
from Yonkers, NY
I had another checking account that wasn't giving me anything, love love love Ally Interest Checking because I get lunch money every month!
5 Customer Service
5
Product Features
5
Rates
5
Account Opening
4
Online Banking
5
I Can't think!
2013-02-20
by Artemis
from Ohio
Of anything to complain about. Everything is as good as advertised or better.
5 Customer Service
5
Mr
2013-02-20
by Roman92
from MS
Had only a few months so far but I am very happy with the service
5 Best switch ever
2013-02-19
by money dude
from Tulsa, Ok
We recomend to everyone to switch. Seriously it was more inconvient to use a local bank then to do this online.
