Summary of Customer Ratings & Reviews
4
3
5
4
3
5
Overall, I am happy with Ally. Pros: customer service, rates Cons: - I wish I'd known PopMoney required the recipient to establish a log in at Ally in order to receive payment. Recipients have complained to me about how annoying the process is. - I wish I'd known that echeck deposits took roughly a week to hit your account. I feel like I need to constantly check to make sure they went through. - I wish I'd known that it takes about a week to issue a check through Bill Pay.
5
5
5
5
5
5
I can not say enough wonderful things about Ally Bank. When I first saw the commercials I thought there has to be a catch. However I have been baking with Ally for 2 years and there are is not one catch or gimmick. Thank you Ally
5
5
5
5
5
5
I am new to ally bank and i am slowly trying to make the transition from physical banking to online banking. So far i have transferred money, paid a bill with a check, and deposited a check via cell phone and everything has been flawless and done in a timely manner.
4
4
5
4
4
5
This is my first time using an online bank and I've gotta say I really like the system thus far. I've opened up an interest checking and an online savings account and things have been running fairly smoothly. First off, positive feedback: The rates that this bank provides are some of the best from what I've researched. No minimum balance, no monthly fees and I can earn interest just by having money. Not only that, I have millions of ATMs to choose from and I won't get charged a fee. If I ever have any questions about Ally Banking, I can promptly call customer service and receive immediate assistance. As I have just finished school not too long ago, I've racked up my fair share of loans and have about six different websites I have to go to pay each off. Ally has actually simplified this for me by allowing me to set up "payees" and manage all my loans and debts from one account. Thanks :) Now things that I wish were a bit more efficient: Transfers were my biggest issue. External transfers take a while so plan ahead if you need the money immediately and what not. The initial deposit takes forever. And I do realize that the website is undergoing changes but the flash either doesn't function properly in Torch/Google Chrome or the website looks like a bunch of amateur web designers put it together. Its not enough to impair functionality but it does get irksome. I have yet to experience a check deposit as I usually rely on Direct Deposit but I suppose I'll just have to write another review when the time comes.
5
5
5
5
5
5
My previous bank charged me $245 because of a series of delayed $1 transactions that all hit within an hour the day before payday. That was absolutely disastrous to me. But then I switched to Ally, where the overdraft policy isn't designed to extort money out of people who have none. Good on Ally.
5
5
5
5
5
5
No Problems.I only keep my money there because of high rates.Do not like to fool with ATM's etc.
5
5
4
5
5
5
I HAVE BEEN A CUSTOMER OF ALLY BANK (FORMERLY GMAC BANK) FOR ABOUT 7 YEARS AND AM VERY SATISFIED WITH THE SERVICE I HAVE RECEIVED. I ESPECIALLY APPRECIATE THE ABILITY TO SCAN DEPOSITS INTO MY ACCOUNT. EVEN THOUGH THERE ARE STILL A FEW BUGS IN THE SYSTEM, I'M CERTAIN THAT IT WILL RAPIDLY IMPROVE AS YOUR EXPERIENCE WITH IT INCREASES.
5
5
4
5
5
4
I love the ease of ally.com. I just realized I'm almost out of checks, and it was easy to just login and quickly order new checks at NO CHARGE. Very nice. Very simple process. Wonderfully convenient.
5
5
4
5
5
5
At first I wasn't sold on online banking being from the old school of local customer service but I must admit that I am very pleased so far with Ally.
5
5
5
5
5
5
I'm still new to the whole banking scene, but Ally Bank has made everything so easy. It's so simple to sign up and maintenance is a cake walk. I'm glad I took a step into the world of online banking. I Love Ally Bank.
Interest Checking Account
Rated 4.262/5 based on 1992 customer reviews
The convenience of a checking account - the interest of a savings account.
Customer Reviews
4 Product Features
3
Rates
5
Account Opening
4
Online Banking
3
Customer Service
5
Not as easy as I thought
2013-04-30
by AJbankingAB
from New York, NY
Overall, I am happy with Ally. Pros: customer service, rates Cons: - I wish I'd known PopMoney required the recipient to establish a log in at Ally in order to receive payment. Recipients have complained to me about how annoying the process is. - I wish I'd known that echeck deposits took roughly a week to hit your account. I feel like I need to constantly check to make sure they went through. - I wish I'd known that it takes about a week to issue a check through Bill Pay.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
The Best Bank I have ever used
2013-04-29
by lovemybank
from Jersey City, NJ
I can not say enough wonderful things about Ally Bank. When I first saw the commercials I thought there has to be a catch. However I have been baking with Ally for 2 years and there are is not one catch or gimmick. Thank you Ally
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
So far so good
2013-04-29
by nostromo82
from PA
I am new to ally bank and i am slowly trying to make the transition from physical banking to online banking. So far i have transferred money, paid a bill with a check, and deposited a check via cell phone and everything has been flawless and done in a timely manner.
4 Product Features
4
Rates
5
Account Opening
4
Online Banking
4
Customer Service
5
Just another review
2013-04-26
by trish
from Albany, NY
This is my first time using an online bank and I've gotta say I really like the system thus far. I've opened up an interest checking and an online savings account and things have been running fairly smoothly. First off, positive feedback: The rates that this bank provides are some of the best from what I've researched. No minimum balance, no monthly fees and I can earn interest just by having money. Not only that, I have millions of ATMs to choose from and I won't get charged a fee. If I ever have any questions about Ally Banking, I can promptly call customer service and receive immediate assistance. As I have just finished school not too long ago, I've racked up my fair share of loans and have about six different websites I have to go to pay each off. Ally has actually simplified this for me by allowing me to set up "payees" and manage all my loans and debts from one account. Thanks :) Now things that I wish were a bit more efficient: Transfers were my biggest issue. External transfers take a while so plan ahead if you need the money immediately and what not. The initial deposit takes forever. And I do realize that the website is undergoing changes but the flash either doesn't function properly in Torch/Google Chrome or the website looks like a bunch of amateur web designers put it together. Its not enough to impair functionality but it does get irksome. I have yet to experience a check deposit as I usually rely on Direct Deposit but I suppose I'll just have to write another review when the time comes.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Humane Overdraft Policy
2013-04-25
by voodooKobra
from Orlando, FL
My previous bank charged me $245 because of a series of delayed $1 transactions that all hit within an hour the day before payday. That was absolutely disastrous to me. But then I switched to Ally, where the overdraft policy isn't designed to extort money out of people who have none. Good on Ally.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Great Interest Rate
2013-04-24
by Fatty
from Summit Hill PA
No Problems.I only keep my money there because of high rates.Do not like to fool with ATM's etc.
5 Product Features
5
Rates
4
Account Opening
5
Online Banking
5
Customer Service
5
GREAT CUSTOMER SERVICE
2013-04-24
by A.R.
from LAKE WORTH, FLORIDA
I HAVE BEEN A CUSTOMER OF ALLY BANK (FORMERLY GMAC BANK) FOR ABOUT 7 YEARS AND AM VERY SATISFIED WITH THE SERVICE I HAVE RECEIVED. I ESPECIALLY APPRECIATE THE ABILITY TO SCAN DEPOSITS INTO MY ACCOUNT. EVEN THOUGH THERE ARE STILL A FEW BUGS IN THE SYSTEM, I'M CERTAIN THAT IT WILL RAPIDLY IMPROVE AS YOUR EXPERIENCE WITH IT INCREASES.
5 Product Features
5
Rates
4
Account Opening
5
Online Banking
5
Customer Service
4
ally.com is great
2013-04-23
by jruck
from KS
I love the ease of ally.com. I just realized I'm almost out of checks, and it was easy to just login and quickly order new checks at NO CHARGE. Very nice. Very simple process. Wonderfully convenient.
5 Product Features
5
Rates
4
Account Opening
5
Online Banking
5
Customer Service
5
Great web based banking!
2013-04-23
by DWD2
from Dallas, TX
At first I wasn't sold on online banking being from the old school of local customer service but I must admit that I am very pleased so far with Ally.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Simple
2013-04-23
by allyFTW
from Sussex, NJ
I'm still new to the whole banking scene, but Ally Bank has made everything so easy. It's so simple to sign up and maintenance is a cake walk. I'm glad I took a step into the world of online banking. I Love Ally Bank.
