Summary of Customer Ratings & Reviews
5
5
3
5
5
5
Ally online banking is so much better to use then my previous one, The security process is excellent and the program is easy to use. Thanks
5
5
5
5
5
5
I am so impressed by the professionalism of Ally. They are a bank that actually cares the most about their members and their well-being. The fact that thet refund all ATM fees and make transfers and bill paying so easy is simply awesome. I will never leave Ally if they keep the same ideals and customer service that they do now.
5
5
5
5
5
5
its a modern online bank, with a really fair fee structure, most features have no fees and the ones that do like overdraft is very reasonable, not like other banks. love the fact there are no ATM fees on any banks ATMS, lots of other great features. nice to be able to chat online and it always shows you the wait time for phone customer service. love the way you can do so much online. you wont be disappointed.
2
1
3
2
1
3
When you are an online bank, you should be the the forefront of technology. Chase online is one hundred times better than this. Mobile deposit is a total joke.
5
5
5
5
5
5
I was a customer of a big bank for years. They would nickel and dime me with fees. Everything from printing checks to using an ATM at the grocery store to downloading my data into Quicken. After I bought a new Cadillac and Ally financed it, I started looking into their checking and saving options. I have to say I am impressed!!! Everything from setup to my first statement was as easy as it gets. I seriously don't know how they do it, but I am thrilled to be a customer.
5
3
4
4
1
3
Good interest. Very helpful customer service. Clear online banking.
3
3
4
3
2
4
I like Ally's checking account and the fact that they pay nearly ALL ATM fees, but there are some severe disadvantages. For an internet-only banking service, it took them FOREVER to get a decent mobile banking app up and running. Furthermore, I can't BELIEVE how long it takes a check to deposit and for the funds to be available. We're talking nearly a WEEK here. This is absolutely unacceptable and a major problem with me. I guess the jury is still out because I just don't understand that aspect of internet banking with ALLY. Shouldn't electronic transfer be faster? Ugh!
4
5
5
5
5
5
I am disappointed in the lack of data, if a check doesn't clear I have no way of knowing and the staff on the telephone don't know either. This is ridiculous there should be some sort of notation seeing as I operate several different accounts sometimes I make a mistake and because you guys don't have any notation, I won't find out for weeks greatly compounding the problem. I do however, love the much lower fees associated with over drawn checks. And I also appreciate that there is no additional fee associated with paper checks clearing my account. (and no fee for the checks themselves.) That is very nice. :-) SO has that for a criticism sandwich. Brittani
5
5
5
5
5
5
I am so glad I took a chance and went with you almost 2 years ago. It was easy to sign up and even easier to get direct deposit going. The real feature that says me $$ is the ATM reimbursement. This has literally saved me hundreds of dollars over my old BOA account. Thanks Ally!
5
My Ally checking account offers me all of the services and flexibility that I could ever imagine. My favorite feature is the ability to deposit checks using the app on my smartphone. It's just one more way Ally makes banking convenient.
Interest Checking Account
Rated 4.2647/5 based on 1987 customer reviews
The convenience of a checking account - the interest of a savings account.
Customer Reviews
5 Product Features
5
Rates
3
Account Opening
5
Online Banking
5
Customer Service
5
Online Banking
2013-04-20
by Rosebud
from new york, ny
Ally online banking is so much better to use then my previous one, The security process is excellent and the program is easy to use. Thanks
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Amazing Bank and Customer Service
2013-04-19
by K-Dawg
from Houston, TX
I am so impressed by the professionalism of Ally. They are a bank that actually cares the most about their members and their well-being. The fact that thet refund all ATM fees and make transfers and bill paying so easy is simply awesome. I will never leave Ally if they keep the same ideals and customer service that they do now.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Best bank hands down
2013-04-19
by Applefan
from Springfield il
its a modern online bank, with a really fair fee structure, most features have no fees and the ones that do like overdraft is very reasonable, not like other banks. love the fact there are no ATM fees on any banks ATMS, lots of other great features. nice to be able to chat online and it always shows you the wait time for phone customer service. love the way you can do so much online. you wont be disappointed.
2 Product Features
1
Rates
3
Account Opening
2
Online Banking
1
Customer Service
3
Horrible technology for an online bank
2013-04-18
by Jus10
from Houston,TX
When you are an online bank, you should be the the forefront of technology. Chase online is one hundred times better than this. Mobile deposit is a total joke.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Easy banking with ZERO fees
2013-04-18
by bmconway
from Reno, NV
I was a customer of a big bank for years. They would nickel and dime me with fees. Everything from printing checks to using an ATM at the grocery store to downloading my data into Quicken. After I bought a new Cadillac and Ally financed it, I started looking into their checking and saving options. I have to say I am impressed!!! Everything from setup to my first statement was as easy as it gets. I seriously don't know how they do it, but I am thrilled to be a customer.
5 Product Features
3
Rates
4
Account Opening
4
Online Banking
1
Customer Service
3
Good Interest
2013-04-17
by Softball Lady
from Dalton GA
Good interest. Very helpful customer service. Clear online banking.
3 Product Features
3
Rates
4
Account Opening
3
Online Banking
2
Customer Service
4
Inconsistencies but advantages too
2013-04-17
by BB1235
from Chicago
I like Ally's checking account and the fact that they pay nearly ALL ATM fees, but there are some severe disadvantages. For an internet-only banking service, it took them FOREVER to get a decent mobile banking app up and running. Furthermore, I can't BELIEVE how long it takes a check to deposit and for the funds to be available. We're talking nearly a WEEK here. This is absolutely unacceptable and a major problem with me. I guess the jury is still out because I just don't understand that aspect of internet banking with ALLY. Shouldn't electronic transfer be faster? Ugh!
4 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
disappointing data
2013-04-17
by Busybusinesslady
from UTAH
I am disappointed in the lack of data, if a check doesn't clear I have no way of knowing and the staff on the telephone don't know either. This is ridiculous there should be some sort of notation seeing as I operate several different accounts sometimes I make a mistake and because you guys don't have any notation, I won't find out for weeks greatly compounding the problem. I do however, love the much lower fees associated with over drawn checks. And I also appreciate that there is no additional fee associated with paper checks clearing my account. (and no fee for the checks themselves.) That is very nice. :-) SO has that for a criticism sandwich. Brittani
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Best OnLine Bank!, Bar None!
2013-04-16
by mobilewarrior
from Chicago
I am so glad I took a chance and went with you almost 2 years ago. It was easy to sign up and even easier to get direct deposit going. The real feature that says me $$ is the ATM reimbursement. This has literally saved me hundreds of dollars over my old BOA account. Thanks Ally!
5 Everything I could ever need
2013-04-15
by michh88
from Memphis, TN
My Ally checking account offers me all of the services and flexibility that I could ever imagine. My favorite feature is the ability to deposit checks using the app on my smartphone. It's just one more way Ally makes banking convenient.
