Summary of Customer Ratings & Reviews
5
5
5
5
5
5
I would recommend an Ally Checking Account to anyone that is looking for a total online banking experience. Forget the brick and mortar, not necessary! Easy breezy online checking, a nice interest rate given the economic environment, and no service fees. Can't beat it!
5
2
5
5
5
2
Just wanted to comment that a little over 2 months after opening both an online checking and savings account , you guys delivered as advertised. Not a single complaint here. Opening the accounts was as simple as A-B-C and transferring funds from my old credit union was painless as well. I've had a chance to use all areas/tools Ally offers - including online bill pay - and would rate them very user friendly. I can't really see anything to improve on. Just keep the high standards you have in place and I'll be a satisfied customer. Thanks!
3
5
5
5
5
5
I was upset very much that you guys froze my account leaving me stranded because you lost my signature and ID. It would also be nice if you had an app to deposit checks with camera phone. However, the interest and fee waivers are great benefits to almost make up for it.
5
5
5
5
5
5
The process was very easy to setup an online account. I recommended this bank to a family member who also opened several accounts.
5
1
4
4
4
4
You keep me informed of the activity on the account via emails, every check you have sent, when sent, when it cleared. That's great! When I have called you you have been polite and know your material. Whenever I ask a question via e mail, you respond promptly via secure email. I am extremely satisfied with this bank. The fact you do not charge a fee helps, but the main thing is your service. Outstanding!!!
1
5
5
5
5
5
You take too long to transfer money from other accounts. Also, you need an Ally to other client Ally account transfer rather then pop money. This service takes too long to transfer. At Wells it is done immediately from Wells customer to Wells customer.
5
4
5
5
5
5
I LOVE my Ally account - it has been the best choice in banking I have ever made! The only thing that could be improved, is if they had the deposit by picture, where you take a picture of the check (front and back) and send that in as your deposit. I have to have a "local" account to make deposits easier then mailing them in
5
5
5
5
5
5
this is the absolute best bank i have ever dealt with!
5
I've been with Ally Bank for more than a year and it's perfect for me for when I was in college to now that I've graduated. I can be anywhere in the country and use any ATM without the worry about fees. Every time I call customer service they're friendly and helpful when I don't understand something. I wish I would have switched sooner!
5
One of my friends mentioned to me that Ally Bank was a great bank. I ended up opening 3 accounts!! I do have to say that the customer service is great. I am able to chat with an associate who can help me with just about anything I need. I am truly pleased.
Interest Checking Account
Rated 4.2619/5 based on 1997 customer reviews
The convenience of a checking account - the interest of a savings account.
Customer Reviews
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Great Checking Account
2013-04-07
by pudgy'smom
from Ozark, AR
I would recommend an Ally Checking Account to anyone that is looking for a total online banking experience. Forget the brick and mortar, not necessary! Easy breezy online checking, a nice interest rate given the economic environment, and no service fees. Can't beat it!
5 Product Features
2
Rates
5
Account Opening
5
Online Banking
5
Customer Service
2
So far, so good!
2013-04-07
by Green225
from McKinney, TX
Just wanted to comment that a little over 2 months after opening both an online checking and savings account , you guys delivered as advertised. Not a single complaint here. Opening the accounts was as simple as A-B-C and transferring funds from my old credit union was painless as well. I've had a chance to use all areas/tools Ally offers - including online bill pay - and would rate them very user friendly. I can't really see anything to improve on. Just keep the high standards you have in place and I'll be a satisfied customer. Thanks!
3 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Mixed.
2013-04-07
by soldout
from Upland, CA
I was upset very much that you guys froze my account leaving me stranded because you lost my signature and ID. It would also be nice if you had an app to deposit checks with camera phone. However, the interest and fee waivers are great benefits to almost make up for it.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Very easy to setup
2013-04-06
by vryhpy2ern
The process was very easy to setup an online account. I recommended this bank to a family member who also opened several accounts.
5 Product Features
1
Rates
4
Account Opening
4
Online Banking
4
Customer Service
4
Service
2013-04-05
by Newclient
from Chicago
You keep me informed of the activity on the account via emails, every check you have sent, when sent, when it cleared. That's great! When I have called you you have been polite and know your material. Whenever I ask a question via e mail, you respond promptly via secure email. I am extremely satisfied with this bank. The fact you do not charge a fee helps, but the main thing is your service. Outstanding!!!
1 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Catch Up!!!
2013-04-05
by jill
from Arizona
You take too long to transfer money from other accounts. Also, you need an Ally to other client Ally account transfer rather then pop money. This service takes too long to transfer. At Wells it is done immediately from Wells customer to Wells customer.
5 Product Features
4
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Check with Ally
2013-04-05
by MScorn
from Lapeer, MI
I LOVE my Ally account - it has been the best choice in banking I have ever made! The only thing that could be improved, is if they had the deposit by picture, where you take a picture of the check (front and back) and send that in as your deposit. I have to have a "local" account to make deposits easier then mailing them in
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
no charges for anything!!!!!
2013-04-03
by stormcrusher
from glennville. ga
this is the absolute best bank i have ever dealt with!
5 Perfect for a student/recent grad
2013-04-03
by DaHood
from Fullerton, CA
I've been with Ally Bank for more than a year and it's perfect for me for when I was in college to now that I've graduated. I can be anywhere in the country and use any ATM without the worry about fees. Every time I call customer service they're friendly and helpful when I don't understand something. I wish I would have switched sooner!
5 Awesome bank!
2013-04-03
by Tigger
from Austin, Tx
One of my friends mentioned to me that Ally Bank was a great bank. I ended up opening 3 accounts!! I do have to say that the customer service is great. I am able to chat with an associate who can help me with just about anything I need. I am truly pleased.
