Summary of Customer Ratings & Reviews
5
4
5
5
5
5
I spend most of my time in Asia, and the service Ally provides whenever I need it has been nothing short of excellent. You get all the personalized service you want, when you need it, and answers are explained thoroughly and patiently. Thank you all very much, Greg
5
5
4
5
5
5
I love Ally Bank! At last there is a fair bank that doesn't try to fleece their customers at every turn. Even my old credit union, that was supposed to be member friendly, changed their rules so that I was getting charged fees every time I used their debit card. Compare that to Ally Bank, where not only do I not get charged fees for using my debit card, I get a refund for ATM charges! By the way, I am constantly telling friends, family, coworkers, and sometimes even strangers how much I like Ally. Hopefully, they are listening. You guys ROCK!!!
2
2
4
4
2
4
I am happy with the banking in general (good rates, atm fee reimbursement, etc The smartphone and and website are poorly designed and unreliable. On the web, i get randomly logged out for no reason, and on the smartphone app, I cannot deposit checks fifty percent or more of the time.
4
4
4
5
3
5
I came to Ally after getting fed up by all of the fees that were being charged by my local bank on my non-interest bearing checking account. For the most part, it has been a very good move. With a few enhancements, it could be GREAT! Pros: -- Account was easy to set up -- Good mobile app for iPhone -- Love the mobile deposit feature -- Better interest rates than I could find locally -- Reimbursement for ATM fees -- Customer service is very good, both over the phone and via online chats Cons: -- Quicken functionality is limited. Even after upgrading to most recent version, pending transactions do not download. -- No calendar feature showing a projected running balance -- this is essential for a joint account so that both individuals know what has been paid and what is still available at all times. -- Online transfers between my Ally account and my non-Ally account are not possible because the accounts are not titled exactly the same way. -- Very few local banks (WV and MD) participate in Pop Money so I have been unable to use that feature. -- No mobile app for Windows Mobile phones so my husband can only access our account via the website.
4
4
4
4
4
4
$500 per day withdrawl limit, I get it for security reasons. But it would be nice if you could quickly and easily raise the daily limit for those occasions when you might need extra (say a quick trip to Vegas) and didn't have to spend 20 minutes on the phone talking to 2 or 3 different people to make it happen and then only to $1k which must be done in 2 separate withdrawls. Gotta keep those ATM fee's rolling in I guess.
5
5
5
5
5
5
Good Afternoon, The other day i needed to take $500 out of my checking account. I was not able to because the daily limit. The ATM i was using charged a fee of $3 so that would put me over the daily limit. Is it possible to raise the daily limit to $510 so that i wont have to borrow money from a friend if this ever happens again. Will
1
3
3
4
2
3
7 day hold is a very bad business plan because it forces customers to wait 2 week for their pay to go through. I'm currently running low on gas and it's all thanks to Ally.
5
5
5
4
5
5
An absolutely stellar experience from signing up, to day-to-day operations. Ally does everything and more that I expect a modern bank to do. Online banking is easy and manageable, everything integrates with apps and management tools, and customer support is fast and knowledgeable. Couldn't ask for more!
5
5
5
5
5
5
I was very skepticable with not having a local bank, but Ally bank id very customer friendly and making deposites are easy also. I love and no more local bank lines.
2
4
1
1
4
5
The customer service is outstanding. But the way they hold your deposit for 9 days is unheard of. I had several problems with the online banking. And there is nothing I can do to receive my funds although they have been approved and posted.
Interest Checking Account
Rated 4.2618/5 based on 1990 customer reviews
The convenience of a checking account - the interest of a savings account.
Customer Reviews
5 Product Features
4
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Andy
2013-03-27
from Tainan, ROC
I spend most of my time in Asia, and the service Ally provides whenever I need it has been nothing short of excellent. You get all the personalized service you want, when you need it, and answers are explained thoroughly and patiently. Thank you all very much, Greg
5 Product Features
5
Rates
4
Account Opening
5
Online Banking
5
Customer Service
5
I tell everyone about Ally
2013-03-26
by NachoDaddy
from Largo, FL
I love Ally Bank! At last there is a fair bank that doesn't try to fleece their customers at every turn. Even my old credit union, that was supposed to be member friendly, changed their rules so that I was getting charged fees every time I used their debit card. Compare that to Ally Bank, where not only do I not get charged fees for using my debit card, I get a refund for ATM charges! By the way, I am constantly telling friends, family, coworkers, and sometimes even strangers how much I like Ally. Hopefully, they are listening. You guys ROCK!!!
2 Product Features
2
Rates
4
Account Opening
4
Online Banking
2
Customer Service
4
Good rates, poor technology
2013-03-26
by sbddude
from San Diego, Ca
I am happy with the banking in general (good rates, atm fee reimbursement, etc The smartphone and and website are poorly designed and unreliable. On the web, i get randomly logged out for no reason, and on the smartphone app, I cannot deposit checks fifty percent or more of the time.
4 Product Features
4
Rates
4
Account Opening
5
Online Banking
3
Customer Service
5
So close to being great.
2013-03-26
by Sally
from Falling Waters, WV
I came to Ally after getting fed up by all of the fees that were being charged by my local bank on my non-interest bearing checking account. For the most part, it has been a very good move. With a few enhancements, it could be GREAT! Pros: -- Account was easy to set up -- Good mobile app for iPhone -- Love the mobile deposit feature -- Better interest rates than I could find locally -- Reimbursement for ATM fees -- Customer service is very good, both over the phone and via online chats Cons: -- Quicken functionality is limited. Even after upgrading to most recent version, pending transactions do not download. -- No calendar feature showing a projected running balance -- this is essential for a joint account so that both individuals know what has been paid and what is still available at all times. -- Online transfers between my Ally account and my non-Ally account are not possible because the accounts are not titled exactly the same way. -- Very few local banks (WV and MD) participate in Pop Money so I have been unable to use that feature. -- No mobile app for Windows Mobile phones so my husband can only access our account via the website.
4 Product Features
4
Rates
4
Account Opening
4
Online Banking
4
Customer Service
4
Strange ATM Policies
2013-03-26
by russk
$500 per day withdrawl limit, I get it for security reasons. But it would be nice if you could quickly and easily raise the daily limit for those occasions when you might need extra (say a quick trip to Vegas) and didn't have to spend 20 minutes on the phone talking to 2 or 3 different people to make it happen and then only to $1k which must be done in 2 separate withdrawls. Gotta keep those ATM fee's rolling in I guess.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
ATM Daily Limit
2013-03-25
by Daily Limit
Good Afternoon, The other day i needed to take $500 out of my checking account. I was not able to because the daily limit. The ATM i was using charged a fee of $3 so that would put me over the daily limit. Is it possible to raise the daily limit to $510 so that i wont have to borrow money from a friend if this ever happens again. Will
1 Product Features
3
Rates
3
Account Opening
4
Online Banking
2
Customer Service
3
No Money and low on gas
2013-03-25
by I like some pound cake
from Green Bay
7 day hold is a very bad business plan because it forces customers to wait 2 week for their pay to go through. I'm currently running low on gas and it's all thanks to Ally.
5 Product Features
5
Rates
5
Account Opening
4
Online Banking
5
Customer Service
5
Fantastic!
2013-03-25
by Anonymous685
from San Francisco, CA
An absolutely stellar experience from signing up, to day-to-day operations. Ally does everything and more that I expect a modern bank to do. Online banking is easy and manageable, everything integrates with apps and management tools, and customer support is fast and knowledgeable. Couldn't ask for more!
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Super easy bank to deal with
2013-03-24
by Garfield
from Nassau, New York
I was very skepticable with not having a local bank, but Ally bank id very customer friendly and making deposites are easy also. I love and no more local bank lines.
2 Product Features
4
Rates
1
Account Opening
1
Online Banking
4
Customer Service
5
Great Features
2013-03-23
by Justdave
from San Diego, CA
The customer service is outstanding. But the way they hold your deposit for 9 days is unheard of. I had several problems with the online banking. And there is nothing I can do to receive my funds although they have been approved and posted.
