Summary of Customer Ratings & Reviews
1
1
5
5
1
5
Bill pay system is rudimentary. There is no way to parse the different divisions of bills (i.e., credit cards, insurance, mortgage, etc.) ALSO...most aggravating, is the fact that the balance does not reflect bills that are waiting in the pipeline to be paid. Suggest that balance be net of pipeline payments to avoid insufficient fund problems.
5
5
5
5
5
3
I love my ally account, but recently had to report a lost card. Hold time was very long. I requested to take the survey at the end of the call and was going to report my abnormally long wait. Of course, the rep disconnected my call at the end saying "If you have chosen to take the survey, you will be transferred now." Then the line goes dead. The wait is ridiculous and the reps do not seam cheerful like when ally was new! I really love ally for the fees and ease of use but I do not look forward to calling them again anytime soon!
2
5
5
5
5
3
I wish i would have known that if i overdraft one time.. one small mistake.1 dollar to much at the gas pump, then my checks would have a 7 day hold for 6 months.This puts me in a tight spot when my insurance is due on my work truck.
4
4
5
4
3
5
I love being able to use any ATM and get reimbursed and being able to scan and e-deposit checks (can't wait to try out the new mobile scanning feature!) The only downside to this account is that you can't e-deposit cash/money orders. Since there are no physical locations, you have to convert the cash to a money order and send it with a deposit slip via snail mail. This makes me nervous since the last thing I sent to Ally in the mail, they said they never received...
5
3
5
5
5
5
I have been looking for a bank that would give me a rate that would satisfy me and finally I found Ally. I am very please with the service and product
5
5
5
5
5
5
I have been with quite a few banks, and I have to say that in every category Ally tops them. They have the best rates, best customer service, best at not having fees, and a well designed website. The only thing they are lacking is some more products. I wish I could transfer my credit card over and with they had more retirement accounts. Other than that keep up the good work. I see us going far.
5
2
4
5
2
3
This account was so easy to open. Ally has a great customer support. It is great to make money on my account rather than give it to my previous bank. I highly recommend Ally.
3
5
5
5
5
5
Ally bank was slow to adopt stuff that is important to me compared to competition. Your iPhone deposit was only 19 months after my brokerage and USAA adopted it. Now you have a very disruptive feature - when a check hits your system, you lower my balance for quicken downloads, but you don't stick the check in the download system. This means multiple times a week I get essentially a communication about an over draft or unauthorized withdraw. If this continues for much longer, I am going bank hunting.
5
3
5
5
3
5
100 I like everything here and it looks to me very good. To say the truth, I never tough that it could be that easy to open an account online as your bank have set up. thanks for everything, Nani
4
I really like online banking but when I compare Ally to INGdirect or as it is called now Capital three sixty there are quite a few features that are still lacking. They do not have a system where you can load the cheques that you have written to see at a glance what will be coming out of your account. They also do not remove or put funds in your account on hold when you make a payment. That would be great so I can see what I have left to work with. My biggest frustration is the way that they handle cheque deposits. You cannot see that it has been deposited and then you do not know what the status of the deposit is. Capital three sixty has all of this plus more so maybe we we will see some more features in the coming new releases.
Interest Checking Account
Rated 4.264/5 based on 2038 customer reviews
The convenience of a checking account - the interest of a savings account.
Customer Reviews
1 Product Features
1
Rates
5
Account Opening
5
Online Banking
1
Customer Service
5
Bill Pay
2013-04-15
by Bill Payer
from Philadelphia, PA
Bill pay system is rudimentary. There is no way to parse the different divisions of bills (i.e., credit cards, insurance, mortgage, etc.) ALSO...most aggravating, is the fact that the balance does not reflect bills that are waiting in the pipeline to be paid. Suggest that balance be net of pipeline payments to avoid insufficient fund problems.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
3
Good but Phone reps need IMPROVEMENT
2013-04-15
by Fancy
from Bakersfield Ca
I love my ally account, but recently had to report a lost card. Hold time was very long. I requested to take the survey at the end of the call and was going to report my abnormally long wait. Of course, the rep disconnected my call at the end saying "If you have chosen to take the survey, you will be transferred now." Then the line goes dead. The wait is ridiculous and the reps do not seam cheerful like when ally was new! I really love ally for the fees and ease of use but I do not look forward to calling them again anytime soon!
2 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
3
overdraft
2013-04-15
by Trav
from Hartford, Al
I wish i would have known that if i overdraft one time.. one small mistake.1 dollar to much at the gas pump, then my checks would have a 7 day hold for 6 months.This puts me in a tight spot when my insurance is due on my work truck.
4 Product Features
4
Rates
5
Account Opening
4
Online Banking
3
Customer Service
5
Everything's been great, except...
2013-04-15
by mirandomology
from South Florida
I love being able to use any ATM and get reimbursed and being able to scan and e-deposit checks (can't wait to try out the new mobile scanning feature!) The only downside to this account is that you can't e-deposit cash/money orders. Since there are no physical locations, you have to convert the cash to a money order and send it with a deposit slip via snail mail. This makes me nervous since the last thing I sent to Ally in the mail, they said they never received...
5 Product Features
3
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Best Interest rate...EVER!!
2013-04-12
by Scruvver
from Tampa, FL
I have been looking for a bank that would give me a rate that would satisfy me and finally I found Ally. I am very please with the service and product
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Best Bank EVER
2013-04-11
from Springfield, MO
I have been with quite a few banks, and I have to say that in every category Ally tops them. They have the best rates, best customer service, best at not having fees, and a well designed website. The only thing they are lacking is some more products. I wish I could transfer my credit card over and with they had more retirement accounts. Other than that keep up the good work. I see us going far.
5 Product Features
2
Rates
4
Account Opening
5
Online Banking
2
Customer Service
3
interest checking account
2013-04-09
by dealprocessor
from brookfield, wi
This account was so easy to open. Ally has a great customer support. It is great to make money on my account rather than give it to my previous bank. I highly recommend Ally.
3 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Slow & Disruptive
2013-04-09
by Grumpy Old Man
from Atlanta
Ally bank was slow to adopt stuff that is important to me compared to competition. Your iPhone deposit was only 19 months after my brokerage and USAA adopted it. Now you have a very disruptive feature - when a check hits your system, you lower my balance for quicken downloads, but you don't stick the check in the download system. This means multiple times a week I get essentially a communication about an over draft or unauthorized withdraw. If this continues for much longer, I am going bank hunting.
5 Product Features
3
Rates
5
Account Opening
5
Online Banking
3
Customer Service
5
Very Interesting Rates
2013-04-09
by nani
from Miami Beach, FL
100 I like everything here and it looks to me very good. To say the truth, I never tough that it could be that easy to open an account online as your bank have set up. thanks for everything, Nani
4 Great but still lacking
2013-04-08
by Denzil E
from Massachusetts
I really like online banking but when I compare Ally to INGdirect or as it is called now Capital three sixty there are quite a few features that are still lacking. They do not have a system where you can load the cheques that you have written to see at a glance what will be coming out of your account. They also do not remove or put funds in your account on hold when you make a payment. That would be great so I can see what I have left to work with. My biggest frustration is the way that they handle cheque deposits. You cannot see that it has been deposited and then you do not know what the status of the deposit is. Capital three sixty has all of this plus more so maybe we we will see some more features in the coming new releases.
