Summary of Customer Ratings & Reviews
5
5
5
5
5
5
No catches or gimmicks whatsoever. Very simple to monitor and great rates. Perfect place to park some loose change.
5
5
4
5
5
5
The money market account has yielded more interest, than any of my other so-called savings accounts. If you need to save, open a money market account!
4
5
4
5
5
5
Interest and check writing as well, is the ultimate
4
5
2
5
5
5
Overall high marks for banking experience. In this day of mobile solutions to most problems I fine the online check depositing process rather cumbersome and time consuming. Someone in your tech solutions department needs to look at other banks mobile offerings for depositing checks. Sleek, quick and the money is avasilable much more quickly!
5
3
4
5
4
3
Took a while for the initial fund to be transfered, but that mostly because it was behing on hold by the original bank. The online and phone support has been really smooth and responsive. There are no other banks that has 0 wait time for a phone customer service! The online interface could be better, it's not as smooth as it should be. But it functions well and have not problems navigating. The Money Market is a great product to put emergency fund in so that it gets some interest while being available for rainy days.
3
3
4
5
3
4
I must concur with a few other reviews about the slow/delayed ACH transfers. I do a lot of online banking and all other banks take 2 days - one day to withdraw the funds from the source bank and by the second day, it will show up in the "to" bank. Yes, each bank has a "wait" period (that varies) after that time when the funds are available. A day or two of loss interest may not be much for the customer, but think of what the bank is making on interest for that day or two! All other aspects of the account is quite good, although I had a few issues when first setting things up and receiving the included debit card and checks. Also would like to see check deposits using a smartphone. Thanks!
1
2
3
4
5
4
While I receive emails about funding a new account, the money when funded is held for at least 10 days. Your phone person says you are allowed that by the govt and that is why you do it. In any case no harm is done but when a personal check is encouraged by your literature I think that check can be verified a lot sooner and credited to me.
5
5
5
5
5
5
I love this bank - never would have imagined any bank could provide such service. Wish I had used online banking years ago. The service is great, no more pushing phone buttons for 15 minutes to try to talk to a "real person". Try it - you will be amazed. I don't usually do reviews but I hope this helps someone overcome any doubts
5
5
5
3
3
5
SO easy to set up this account versus past experiences! The website is not cluttered and hard to navigate. Three minutes and I had opened an account and scheduled recurring deposits from my existing checking account.
3
4
4
2
This is my first bank i have ever open by myself. So i opened a money marketing account. The bank did not inform me that you can only use your credit card four times a mouth. And if you go over that limit you are charged 10 dollars every time used. and if you keep doing that they don't tell that all of a sudden i am 80 dollars short. that is a major issue that i had but thats the only one...
Money Market
Rated 4.4415/5 based on 521 customer reviews
Get the flexibility of a check card and still earn a higher rate than traditional savings.
Customer Reviews
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Overall Satisfaction
2012-07-23
by Kyle
from Az
No catches or gimmicks whatsoever. Very simple to monitor and great rates. Perfect place to park some loose change.
5 Product Features
5
Rates
4
Account Opening
5
Online Banking
5
Customer Service
5
Why would I open a traditional savings account?
2012-07-19
by nubly331
The money market account has yielded more interest, than any of my other so-called savings accounts. If you need to save, open a money market account!
4 Rates
5
Account Opening
4
Customer Service
5
Product Features
5
Rates
5
Above and beyond
2012-07-15
by Naptime
from Keene, NH
Interest and check writing as well, is the ultimate
4 Account Opening
5
Online Banking
2
Customer Service
5
Product Features
5
Rates
5
Great way to bank, online deposit clunky and time consuming!
2012-07-10
by The Silb
from Chicago, IL
Overall high marks for banking experience. In this day of mobile solutions to most problems I fine the online check depositing process rather cumbersome and time consuming. Someone in your tech solutions department needs to look at other banks mobile offerings for depositing checks. Sleek, quick and the money is avasilable much more quickly!
5 Account Opening
3
Online Banking
4
Customer Service
5
Product Features
4
Rates
3
Great features and APY after initial opening
2012-07-10
by pankotat
from Los Angeles, CA
Took a while for the initial fund to be transfered, but that mostly because it was behing on hold by the original bank. The online and phone support has been really smooth and responsive. There are no other banks that has 0 wait time for a phone customer service! The online interface could be better, it's not as smooth as it should be. But it functions well and have not problems navigating. The Money Market is a great product to put emergency fund in so that it gets some interest while being available for rainy days.
3 Account Opening
3
Online Banking
4
Customer Service
5
Product Features
3
Rates
4
Slow ACH Transfers
2012-07-05
by kauaiphoto
from Kilauea, Kauai, Hawaii
I must concur with a few other reviews about the slow/delayed ACH transfers. I do a lot of online banking and all other banks take 2 days - one day to withdraw the funds from the source bank and by the second day, it will show up in the "to" bank. Yes, each bank has a "wait" period (that varies) after that time when the funds are available. A day or two of loss interest may not be much for the customer, but think of what the bank is making on interest for that day or two! All other aspects of the account is quite good, although I had a few issues when first setting things up and receiving the included debit card and checks. Also would like to see check deposits using a smartphone. Thanks!
1 Account Opening
2
Online Banking
3
Customer Service
4
Product Features
5
Rates
4
Speed of actions
2012-06-30
by Macho280
from St. Peter's, MO
While I receive emails about funding a new account, the money when funded is held for at least 10 days. Your phone person says you are allowed that by the govt and that is why you do it. In any case no harm is done but when a personal check is encouraged by your literature I think that check can be verified a lot sooner and credited to me.
5 Account Opening
5
Online Banking
5
Customer Service
5
Product Features
5
Rates
5
Outstanding customer service!
2012-06-30
by MakeMeSmile
from Moreno Valley, CA
I love this bank - never would have imagined any bank could provide such service. Wish I had used online banking years ago. The service is great, no more pushing phone buttons for 15 minutes to try to talk to a "real person". Try it - you will be amazed. I don't usually do reviews but I hope this helps someone overcome any doubts
5 Account Opening
5
Online Banking
5
Customer Service
3
Product Features
3
Rates
5
New to Ally...and Wow!!!
2012-06-30
by Debb
from Nashville, TN
SO easy to set up this account versus past experiences! The website is not cluttered and hard to navigate. Three minutes and I had opened an account and scheduled recurring deposits from my existing checking account.
3 Account Opening
4
Online Banking
4
Customer Service
2
Okay
2012-06-29
by Nick332
from New York, NY
This is my first bank i have ever open by myself. So i opened a money marketing account. The bank did not inform me that you can only use your credit card four times a mouth. And if you go over that limit you are charged 10 dollars every time used. and if you keep doing that they don't tell that all of a sudden i am 80 dollars short. that is a major issue that i had but thats the only one...
