Summary of Customer Ratings & Reviews
5
5
5
5
5
5
It was so easy to open a Savings and Interest Checking account with Ally. I look forward to doing business with them. And they have the best interest rate going. I was doing business with ING Direct, but Ally's interest rates are much better so I switched.
5
4
5
5
5
4
I've been using Ally since before they were called Ally and have been satisfied with them. The website works swiftly and satisfactorily. The people on the phone are friendly and fix my problems right away. Wait times aren't bad. Usually 5 minutes. And the website and phone both report wait times so you can plan accordingly.
5
5
5
5
4
5
The transfers from my other bank are a little bit slow, but once they go through, I get an interest rate that just can't be beat.
5
4
4
5
5
5
Just lowered the rates...Raise the rates please... The service and ease is excellent
5
5
5
5
5
5
I love the simplicity of the site, yet everything you want to access is available.
5
5
5
5
5
4
I opened my account with Ally as a result of a recommendation by my Financial Advisor and I have never regretted my decision to do so. From opening my account, to everyday questions, to some difficult transactions, Ally customer service representatives have been very well informed and focused on helping to assist or resolve the concern to the satisfaction of the customer. How refreshing. All this and more while providing consistently high interest rates! If you are looking for a great bank, look no further...Ally is the place!
5
5
4
4
5
5
They are constantly updating and improving their services, which is to be expected with a relatively new system. But you can't beat their customer service and rates.
5
5
5
5
5
2
Opening a saving account with this bank was trouble free. The interest rates are the best rates around. I have recommended the bank to my sister .
1
2
1
1
2
5
What a pain in the butt to verify my account. After multiple tries to log in and verify my account I finally got hold of an agent who told me that my Safari browser wasn't supported. #Fail! Then when I went to verify my micro-deposits the email steps were different than the on-screen steps (not the actual names of the tabs you should click), resulting in more guessing. Other banks have made this a much more intuitive, user-friendly process. Ally is an online bank--you should be the experts at this. Not supporting my browser and having inconsistencies in your email-to-website is not cool.
5
5
5
5
5
Ally is super user friendly. It's a discipline way to save online, Just what I need!!
Online Savings Account
Rated 4.307/5 based on 1088 customer reviews
Earn a higher rate than traditional savings and get free online banking transactions.
Customer Reviews
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Product Features
5
Great Bank!
2013-01-31
by Honeybee
from Phoenix, AZ
It was so easy to open a Savings and Interest Checking account with Ally. I look forward to doing business with them. And they have the best interest rate going. I was doing business with ING Direct, but Ally's interest rates are much better so I switched.
5 Rates
4
Account Opening
5
Online Banking
5
Customer Service
5
Product Features
4
Great support! Great website.
2013-01-29
by Lancer
from Seattle
I've been using Ally since before they were called Ally and have been satisfied with them. The website works swiftly and satisfactorily. The people on the phone are friendly and fix my problems right away. Wait times aren't bad. Usually 5 minutes. And the website and phone both report wait times so you can plan accordingly.
5 Rates
5
Account Opening
5
Online Banking
5
Customer Service
4
Product Features
5
Great place to bank
2013-01-28
by engineer
The transfers from my other bank are a little bit slow, but once they go through, I get an interest rate that just can't be beat.
5 Rates
4
Account Opening
4
Online Banking
5
Customer Service
5
Product Features
5
Rates Good WE want better
2013-01-28
by wawa
from delaware
Just lowered the rates...Raise the rates please... The service and ease is excellent
5 Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Product Features
5
Great online features to stay on top of my savings account
2013-01-27
by ivo1992
I love the simplicity of the site, yet everything you want to access is available.
5 Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Product Features
4
Consistent high interest rate
2013-01-27
by Joannie
from Paterson, NJ
I opened my account with Ally as a result of a recommendation by my Financial Advisor and I have never regretted my decision to do so. From opening my account, to everyday questions, to some difficult transactions, Ally customer service representatives have been very well informed and focused on helping to assist or resolve the concern to the satisfaction of the customer. How refreshing. All this and more while providing consistently high interest rates! If you are looking for a great bank, look no further...Ally is the place!
5 Rates
5
Account Opening
4
Online Banking
4
Customer Service
5
Product Features
5
great. room for improvement, but still strongly recommend.
2013-01-26
by reflector
They are constantly updating and improving their services, which is to be expected with a relatively new system. But you can't beat their customer service and rates.
5 Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Product Features
2
online banking
2013-01-26
by precious
from Philadelphia
Opening a saving account with this bank was trouble free. The interest rates are the best rates around. I have recommended the bank to my sister .
1 Rates
2
Account Opening
1
Online Banking
1
Customer Service
2
Product Features
5
Not a Fan
2013-01-25
by NipFromChicago
from Chicago
What a pain in the butt to verify my account. After multiple tries to log in and verify my account I finally got hold of an agent who told me that my Safari browser wasn't supported. #Fail! Then when I went to verify my micro-deposits the email steps were different than the on-screen steps (not the actual names of the tabs you should click), resulting in more guessing. Other banks have made this a much more intuitive, user-friendly process. Ally is an online bank--you should be the experts at this. Not supporting my browser and having inconsistencies in your email-to-website is not cool.
5 Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Great rates on savings account
2013-01-25
by Speed Racer
from Florissant, Mo
Ally is super user friendly. It's a discipline way to save online, Just what I need!!
