Summary of Customer Ratings & Reviews
2
2
2
3
2
1
Can't take cash out of my savings account, transfers between accounts take 3 days before money gets there, customer service just pretty much says "oh well, that's the way it is", not really much help at all! None of this was a problem with my other bank, I switched because there are no fees, but now I'm not sure it's worth the hassle!
5
5
5
5
5
5
As a long time online banker with ING Direct, I was pleasantly surprised to find that Ally Bank is now beating ING's current savings rate by a full quarter point. Also, considering that ING was recently bought out by Capital One, their savings rates immediately began to decline - no surprise. Ally Bank's account opening, funding, and customer service have all been flawless and superb. I'm happy with the change!
5
5
5
5
5
5
Love the interest rates, customer service is SOOOO easy to reach, so easy to talk to, and they answer any of your questions. I've literally called Ally Bank at 1am before, and they were happy to answer my simple questions, with no wait time - it's awesome. I have actually been able to save money in this account, and each month, you can see you are getting actual DOLLARS in interest, not just percentages of a cent...its really refreshing to see interest adding to my savings account each month. I suggest Ally Bank to everyone I meet, I've never had an issue, I have accounts with 4 different banks, and Ally is the best out of all of them. Next, I will be moving my CD over to them as well. In fact, the rates on my Savings account with Ally Bank are HIGHER than my rates with my other bank's 18-month CD...! Thank you so much, and keep up the great work!
5
5
5
5
5
5
It was so simple to open the online savings account. The ability to link it to my non-Ally account makes it easier to transfer funds and grow my savings. I wish I had opened this account sooner.
5
5
5
5
5
5
I am so satisfied that I recommended Ally to a few of my friends and they are already happy, just like me:)
5
5
4
5
5
5
Super easy to open an account - almost all the verification was done online with just one piece paper to sign & mail. Website is very user friendly. Customer service is prompt & courteous. Interest rate is quite competitive. All in all, a hassle-free online savings account with surperior customer service to boot!
4
5
5
5
3
3
This was the easiest account opening experience. Took about 5 minutes. I am now getting 9 times the interest on a savings account.
5
3
5
5
5
4
I was clicking around trying to find a feature and just couldn't remember where it was. After hitting the same page 2 or 3 times a window popped up asking me if I wanted to chat with support as if it read my mind. Of course I clicked yes and I was connected to a support agent in minutes who was able to answer my question immediately! Wow!
5
4
5
5
5
2
So fare so good. I switch from Capital One for savings. Customer service has been great and they make doing business painless. Hope to have a good banking experience long term with Ally.
2
3
2
1
2
other access i have if you forgot the password you can answer questions your ss no. birthday etc and you can create another password. with yours i always have to call.so, iam not please.
Online Savings Account
Rated 4.3076/5 based on 1089 customer reviews
Earn a higher rate than traditional savings and get free online banking transactions.
Customer Reviews
2 Product Features
2
Rates
2
Account Opening
3
Online Banking
2
Customer Service
1
Not happy with service so far
2013-01-25
by twetybird55
from CA
Can't take cash out of my savings account, transfers between accounts take 3 days before money gets there, customer service just pretty much says "oh well, that's the way it is", not really much help at all! None of this was a problem with my other bank, I switched because there are no fees, but now I'm not sure it's worth the hassle!
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Time for a change!
2013-01-24
by JeffW
from Virginia City, NV
As a long time online banker with ING Direct, I was pleasantly surprised to find that Ally Bank is now beating ING's current savings rate by a full quarter point. Also, considering that ING was recently bought out by Capital One, their savings rates immediately began to decline - no surprise. Ally Bank's account opening, funding, and customer service have all been flawless and superb. I'm happy with the change!
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Best Savings Account
2013-01-23
from Los Angeles, CA
Love the interest rates, customer service is SOOOO easy to reach, so easy to talk to, and they answer any of your questions. I've literally called Ally Bank at 1am before, and they were happy to answer my simple questions, with no wait time - it's awesome. I have actually been able to save money in this account, and each month, you can see you are getting actual DOLLARS in interest, not just percentages of a cent...its really refreshing to see interest adding to my savings account each month. I suggest Ally Bank to everyone I meet, I've never had an issue, I have accounts with 4 different banks, and Ally is the best out of all of them. Next, I will be moving my CD over to them as well. In fact, the rates on my Savings account with Ally Bank are HIGHER than my rates with my other bank's 18-month CD...! Thank you so much, and keep up the great work!
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Easy to Open
2013-01-22
by 2save4vacation
from Florida
It was so simple to open the online savings account. The ability to link it to my non-Ally account makes it easier to transfer funds and grow my savings. I wish I had opened this account sooner.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Very Satisfied
2013-01-22
by redovenbird
from White Plains, NY
I am so satisfied that I recommended Ally to a few of my friends and they are already happy, just like me:)
5 Product Features
5
Rates
4
Account Opening
5
Online Banking
5
Customer Service
5
One of the best online savings accounts out there
2013-01-21
by sviks
from Chicago, IL
Super easy to open an account - almost all the verification was done online with just one piece paper to sign & mail. Website is very user friendly. Customer service is prompt & courteous. Interest rate is quite competitive. All in all, a hassle-free online savings account with surperior customer service to boot!
4 Product Features
5
Rates
5
Account Opening
5
Online Banking
3
Product Features
3
Easy to open account. Highest Rates Available
2013-01-21
by saverndenco
from Denver, CO
This was the easiest account opening experience. Took about 5 minutes. I am now getting 9 times the interest on a savings account.
5 Rates
3
Account Opening
5
Online Banking
5
Customer Service
5
Product Features
4
Great customer support!
2013-01-20
by Peter R.
from Houston, TX
I was clicking around trying to find a feature and just couldn't remember where it was. After hitting the same page 2 or 3 times a window popped up asking me if I wanted to chat with support as if it read my mind. Of course I clicked yes and I was connected to a support agent in minutes who was able to answer my question immediately! Wow!
5 Rates
4
Account Opening
5
Online Banking
5
Customer Service
5
Product Features
2
Good interest rates....
2013-01-17
by TrixieChick
from Lillian, Al
So fare so good. I switch from Capital One for savings. Customer service has been great and they make doing business painless. Hope to have a good banking experience long term with Ally.
2 Rates
3
Account Opening
2
Online Banking
1
Customer Service
2
internet access is not user friendly
2013-01-16
by ronie
from illinois
other access i have if you forgot the password you can answer questions your ss no. birthday etc and you can create another password. with yours i always have to call.so, iam not please.
