Summary of Customer Ratings & Reviews
5
5
4
5
4
5
I use Google Chrome browser for all my Internet usage; however, ALLY does not support this browser. I wonder when the folks at ALLY will make it compatible, so I don't have to open up the antiquated Internet Explorer browser. Just an idea to make my (and I'm sure a multitude of others') banking experiences friendlier and faster.
4
4
3
5
5
5
Had to move my saving elsewhere. With rates so low every little bit hurts (as when you lowered your rate). As much as I like Ally I cannot tender that at a supermarket.
5
5
5
5
5
5
I love Ally bank, I tell everyone about your company. Thank you.
5
1
1
3
1
3
I appreciate the professionalism of ALLY Bank. I appreciate being able to call 24/7 and speaking to a real live person who is consistently helpful, professional and courteous. I have utilized the savings, raise your rate cd, no risk cd and all products are outstanding. No other bank can match their rates. I have referred ALLY to all of my family and friends.
1
5
5
5
5
5
Your on line accounts are very difficult to work with. I can't even figure out how to transfer money from my checking account to my savings account. I tried to add an account and found it impossible, and gave up. I understand security, and I've had many online accounts, but with yours I have to call every time and have someone walk me though it. Even they have difficulty. I may have to change to another bank with a simplier program.
5
4
1
4
4
4
This is the first online savings I've tried, so I was a little hesitant. My experience with Ally has been great. I have received all the help I've needed to open a savings and more help with other issues. Savings rates are the best I've found with a liquid account. Customer service, which is VERY important to me, is excellent! Both Live Chat and telephone calls are answered quickly. I can see online how long the wait will be for a Chat. Phone calls are transferred quickly. I am definitely impressed with everyone I've spoken with so far. I will recommend Ally to friends and family!
5
3
1
3
2
3
Ally has the highest Online Savings Account Rates that I have been able to find. Interest rates are low everwhere but Ally's is the best. I need to have access to my money so I can only keep it in this online savings account. It would be great if Ally could give quarterly bonuses of 10% interest (on interest earned) on this account as was shown in the survey that I just completed from them. Hope to see that soon as I would definitely be interested in it!
5
I made an external transfer of funds and the funds were transfer quickly. I like that.
4
Ever since I opened this account, the interest rate has been going in reverse. I am unable to open a cd as there are plans for the funds in the account, besides, cd rates are not any better.
1
Interest rate keeps dropping. I hate to have to watch for these changes. Need to be vigilant like you are in the stock market. I changed from another bank to Ally for precisely this reason, and this one appears to be no better in this respect.
Online Savings Account
Rated 4.3051/5 based on 1085 customer reviews
Earn a higher rate than traditional savings and get free online banking transactions.
Customer Reviews
5 Product Features
5
Rates
4
Account Opening
5
Online Banking
4
Customer Service
5
When will ALLY become compatible with Chrome browser?
2013-03-30
by carlton607
from Fountain Hill, PA
I use Google Chrome browser for all my Internet usage; however, ALLY does not support this browser. I wonder when the folks at ALLY will make it compatible, so I don't have to open up the antiquated Internet Explorer browser. Just an idea to make my (and I'm sure a multitude of others') banking experiences friendlier and faster.
4 Product Features
4
Rates
3
Account Opening
5
Online Banking
5
Customer Service
5
Rates on the Decline
2013-03-29
by Hate To Go
Had to move my saving elsewhere. With rates so low every little bit hurts (as when you lowered your rate). As much as I like Ally I cannot tender that at a supermarket.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
I love ALLY!!!
2013-03-29
by Happy Lady!
from Boston,MA
I love Ally bank, I tell everyone about your company. Thank you.
5 Product Features
1
Rates
1
Account Opening
3
Online Banking
1
Customer Service
3
I Love Ally
2013-03-28
by bankinginflorida
from Bradenton, FL
I appreciate the professionalism of ALLY Bank. I appreciate being able to call 24/7 and speaking to a real live person who is consistently helpful, professional and courteous. I have utilized the savings, raise your rate cd, no risk cd and all products are outstanding. No other bank can match their rates. I have referred ALLY to all of my family and friends.
1 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
On line accounts
2013-03-27
by Sugar
from Anderson, SC
Your on line accounts are very difficult to work with. I can't even figure out how to transfer money from my checking account to my savings account. I tried to add an account and found it impossible, and gave up. I understand security, and I've had many online accounts, but with yours I have to call every time and have someone walk me though it. Even they have difficulty. I may have to change to another bank with a simplier program.
5 Product Features
4
Rates
1
Account Opening
4
Online Banking
4
Customer Service
4
New customer rating of ALLY Bank
2013-03-26
by Sierramompty
from Sierra Nevada Foothills. CA
This is the first online savings I've tried, so I was a little hesitant. My experience with Ally has been great. I have received all the help I've needed to open a savings and more help with other issues. Savings rates are the best I've found with a liquid account. Customer service, which is VERY important to me, is excellent! Both Live Chat and telephone calls are answered quickly. I can see online how long the wait will be for a Chat. Phone calls are transferred quickly. I am definitely impressed with everyone I've spoken with so far. I will recommend Ally to friends and family!
5 Product Features
3
Rates
1
Account Opening
3
Online Banking
2
Customer Service
3
Online Savings Account Rates
2013-03-26
by Happiest Ally Customer
from Waikoloa, Hawaii
Ally has the highest Online Savings Account Rates that I have been able to find. Interest rates are low everwhere but Ally's is the best. I need to have access to my money so I can only keep it in this online savings account. It would be great if Ally could give quarterly bonuses of 10% interest (on interest earned) on this account as was shown in the survey that I just completed from them. Hope to see that soon as I would definitely be interested in it!
5 Funds Transfer
2013-03-25
by NeverSayNever
from Houston, Texas
I made an external transfer of funds and the funds were transfer quickly. I like that.
4 Poor interest rate
2013-03-24
by Better Interest Rate
Ever since I opened this account, the interest rate has been going in reverse. I am unable to open a cd as there are plans for the funds in the account, besides, cd rates are not any better.
1 Dropping Interest Rate
2013-03-23
by Whatever2
Interest rate keeps dropping. I hate to have to watch for these changes. Need to be vigilant like you are in the stock market. I changed from another bank to Ally for precisely this reason, and this one appears to be no better in this respect.
