Summary of Customer Ratings & Reviews
2
2
4
4
1
1
When the system is working it works great but when it does not it is a chore to get anything done. Customer service is spotty and when it is bad it is really bad.
1
1
4
3
1
2
Takes too long. No feedback other than a form letter reply. inconvenient.
3
2
4
5
2
2
I wish I had known how difficult it would be to use this account to pay others. PopMoney site only works about half the time and is often very slow. Had an account issue that has taken almost 20 days now to fix, so far every customer service agent who has "helped" hasn't done what they said they would. I also wish there was some sort of bill pay feature (or if there is, I cant find it) to make paying others more simple.
5
5
4
5
5
5
I felt like i was helped easily by customer service and i did not struggle at all.
5
5
5
5
5
5
I have been nothing but happy with Ally's products and customer service. Whenever I call customer service, I always feel like I am appreciated as a customer, and my questions are always answered in a polite and timely manner. I actually work for a competing bank, but Ally has made me a very happy customer!
3
5
2
5
5
5
They keep dropping the interest rate - CIT now has a higher rate
4
3
5
5
3
5
I am really excited about my savings plan. I just wish the money didn't take 3 days to be transferred. It really makes me nervous if I need to transfer money OUT of Ally to another bank account in a hurry... that will never happen.
5
5
5
4
3
5
I bank mainly through my local Chase Bank, but Chase's interest rates are laughable if you have excess monies or savings in their bank, literally giving you THEIR two-cents' worth for monies in savings! I have my savings accounts with Ally because of the consistently higher (highest that I know of) interest it pays on my accounts, plus no fees charged! Gotta love that! (I had no experience with rating on "Online Banking" because I currently do not use this feature, but may in the future.)
1
3
1
4
4
4
Was good until the rate shrank. planning to move to place with a better rate
5
5
5
5
5
5
Customers service is the most important communication to develop with online chat. The annually instrest rate for checking and savings account are reasonable.
Online Savings Account
Rated 4.307/5 based on 1088 customer reviews
Earn a higher rate than traditional savings and get free online banking transactions.
Customer Reviews
2 Product Features
2
Rates
4
Account Opening
4
Online Banking
1
Customer Service
1
Very Disappointed
2013-03-22
by Robert12
from Minnesota
When the system is working it works great but when it does not it is a chore to get anything done. Customer service is spotty and when it is bad it is really bad.
1 Product Features
1
Rates
4
Account Opening
3
Online Banking
1
Customer Service
2
Savings transfers
2013-03-21
by DiceGirl
from Dallas, TX
Takes too long. No feedback other than a form letter reply. inconvenient.
3 Product Features
2
Rates
4
Account Opening
5
Online Banking
2
Customer Service
2
Good if you never need to move your money
2013-03-21
by Wizzy
I wish I had known how difficult it would be to use this account to pay others. PopMoney site only works about half the time and is often very slow. Had an account issue that has taken almost 20 days now to fix, so far every customer service agent who has "helped" hasn't done what they said they would. I also wish there was some sort of bill pay feature (or if there is, I cant find it) to make paying others more simple.
5 Product Features
5
Rates
4
Account Opening
5
Online Banking
5
Customer Service
5
Easy
2013-03-20
by dantheman
from Sicklerville, NJ
I felt like i was helped easily by customer service and i did not struggle at all.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Wonderful All Around!
2013-03-19
by ally36customer
from Jacksonville, FL
I have been nothing but happy with Ally's products and customer service. Whenever I call customer service, I always feel like I am appreciated as a customer, and my questions are always answered in a polite and timely manner. I actually work for a competing bank, but Ally has made me a very happy customer!
3 Product Features
5
Rates
2
Account Opening
5
Online Banking
5
Customer Service
5
Dropping interest rate
2013-03-19
by VK144
from Carlstadt NJ
They keep dropping the interest rate - CIT now has a higher rate
4 Product Features
3
Rates
5
Account Opening
5
Online Banking
3
Customer Service
5
Deposit Transfer Too Slow
2013-03-19
by SusanG
from Yorktown, VA
I am really excited about my savings plan. I just wish the money didn't take 3 days to be transferred. It really makes me nervous if I need to transfer money OUT of Ally to another bank account in a hurry... that will never happen.
5 Product Features
5
Rates
5
Account Opening
4
Online Banking
3
Customer Service
5
Very Good Bank
2013-03-18
by StockDoc
from SomeWhar, Texas
I bank mainly through my local Chase Bank, but Chase's interest rates are laughable if you have excess monies or savings in their bank, literally giving you THEIR two-cents' worth for monies in savings! I have my savings accounts with Ally because of the consistently higher (highest that I know of) interest it pays on my accounts, plus no fees charged! Gotta love that! (I had no experience with rating on "Online Banking" because I currently do not use this feature, but may in the future.)
1 Product Features
3
Rates
1
Account Opening
4
Online Banking
4
Customer Service
4
used to
2013-03-17
by NoLongerHappy
Was good until the rate shrank. planning to move to place with a better rate
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Great customer service
2013-03-15
by nelson
from south carolina
Customers service is the most important communication to develop with online chat. The annually instrest rate for checking and savings account are reasonable.
