Summary of Customer Ratings & Reviews
5
5
5
5
5
5
The rates are great and the online info is very helpful
1
1
1
1
1
1
This product is the worst you have to offer and Iwill never open another one at your institution. Your service is bad and they do not understand what they should ask a customer reason for my dislike.
5
5
5
5
5
5
I was very impressed with the ease of opening the CD and the follow up provided. It's a little unnerving at times to do business over the internet and not at a brick and mortar bank but Ally made it easy and transparent. I am happy with my experience and interest rate and have already recommended Ally to my friends and family.
5
5
5
5
5
5
Love the fact higher interest rates are available for existing accounts.
4
5
4
4
5
5
I really like the prospect of being able to raise my rate if your rate invreases during my term.
3
4
4
1
2
4
I've returned to Ally because of your excellent rates and your low penalties for early withdrawal. While I found all staff members I dealt with on the phone to be both courteous and helpful, I found the process of opening a cd online a bit of a nightmare. I ended up having to make FIVE phone calls, each lasting at least 10 minutes, because things did not work as expected. I understand you are making some changes to your website, and I hope many of the problems I encountered can be addressed and fixed.
5
5
3
5
5
5
True to what you committ in yor ads your customer representative was awesome! Courteous, Smart and very professional! Congratulations!!!
5
5
5
5
5
5
Excellent customer service...easy to use website...I am very glad to be transferring my money to this bank!
2
3
2
1
1
4
My concern is customer service. I spent an hour on chat last night and got no answer; so I sent an email last night, and at 4 pm today, have not had a reply.
5
5
5
5
I've always had great service, the best rates and all my questions answered promptly. Am also notified or can check if rates change.
Raise Your Rate Certificate of Deposit (CD)
Rated 4.2918/5 based on 233 customer reviews
Get more flexibility and earning power with this CD. Lock in a great rate now, plus have the option of increasing your rate if the rate goes up.
Customer Reviews
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Rates
2013-05-19
by Mamsie
from TN
The rates are great and the online info is very helpful
1 Product Features
1
Rates
1
Account Opening
1
Online Banking
1
Customer Service
1
Service and Rate
2013-05-16
by grandma7
from North Haven, CT
This product is the worst you have to offer and Iwill never open another one at your institution. Your service is bad and they do not understand what they should ask a customer reason for my dislike.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Best interest rate around
2013-05-14
by Grappagirl
from Northford, CT
I was very impressed with the ease of opening the CD and the follow up provided. It's a little unnerving at times to do business over the internet and not at a brick and mortar bank but Ally made it easy and transparent. I am happy with my experience and interest rate and have already recommended Ally to my friends and family.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Raise your rate cd
2013-05-11
by Mzgrits
from Charleston SC
Love the fact higher interest rates are available for existing accounts.
4 Product Features
5
Rates
4
Account Opening
4
Online Banking
5
Customer Service
5
Very good rates, especially
2013-04-29
by Nick Vinyl
from Westland, Michigan
I really like the prospect of being able to raise my rate if your rate invreases during my term.
3 Product Features
4
Rates
4
Account Opening
1
Online Banking
2
Customer Service
4
Whew!
2013-04-29
by Frustrated customer
from Tampa, FL
I've returned to Ally because of your excellent rates and your low penalties for early withdrawal. While I found all staff members I dealt with on the phone to be both courteous and helpful, I found the process of opening a cd online a bit of a nightmare. I ended up having to make FIVE phone calls, each lasting at least 10 minutes, because things did not work as expected. I understand you are making some changes to your website, and I hope many of the problems I encountered can be addressed and fixed.
5 Product Features
5
Rates
3
Account Opening
5
Online Banking
5
Customer Service
5
Great Personal Service
2013-04-23
by Ramesh
from NJ
True to what you committ in yor ads your customer representative was awesome! Courteous, Smart and very professional! Congratulations!!!
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Superior customer service!
2013-03-23
by saving senior
from DE
Excellent customer service...easy to use website...I am very glad to be transferring my money to this bank!
2 Product Features
3
Rates
2
Online Banking
1
Customer Service
1
Rates
4
iNTEREST
2013-03-20
by No service
from Atlanta, GA
My concern is customer service. I spent an hour on chat last night and got no answer; so I sent an email last night, and at 4 pm today, have not had a reply.
5 Account Opening
5
Online Banking
5
Customer Service
5
Customer service
2013-03-20
by Jay Walker 4
from Ft Myers Beach FL
I've always had great service, the best rates and all my questions answered promptly. Am also notified or can check if rates change.
