Summary of Customer Ratings & Reviews
5
5
5
5
5
5
I shopped for the best rates for my money, and found Ally is the best. Great online site and easy to navigate. The plus is excellent customer service by phone.
5
5
5
5
5
5
After being disgusted with the lousy rates from my bank, ok I won't mention it by name... I was thrilled with the rates available here. When my 403B was hemhoraging money, I discovered the value of IRA CDs and was thrilled ALLY offered them.- Even better that I have the opportunity to raise my rate 2 times over the next 4 years. Love it!
2
3
5
1
1
1
Cannot get these CD's as only e-statements with a trust ownership account. That should have been made clear in the first place. We are very disappointed. I will also add, that although you can call 24/7 and talk to a person (and with a trust account, you can't do anything without calling), it is rarely the help I need and they have to have someone else call me back - supposedly in 2 or 3 days, usually over a week.
5
5
4
5
5
5
This was my best experience every with a bank. My current IRA CD was with another bank and was maturing. Their rate offer was terrible. Ally offered a much better rate, almost 2 times better, and the option to raise my rate. Ally was extremely helpful in assisting with the open of my new account and also the trustee transfer that was made to avoid the 20% IRS tax withholding. Everything went as planned and I couldn't be more satisfied. Thank you Ally Bank.
2
5
5
1
1
1
A great product but I can't buy this or any of your products on line from an online bank. I have sent several inquiries and talked to several customer service reps none of whom can explain why I can't open additional accounts on line other than it's a known problem that happens to some people. I have a savings account and 6 CD's now. I guess that's my limit.
5
3
3
5
5
5
I have always ben pleased with the ease at which I am able to access my accounts at any time. Also, I find the customer service personnel have been consistently pleasant and helpful.
5
5
4
4
4
5
great products and great customer service. good to know that when/if rates go up so can mine.
5
5
5
5
5
5
This is a great product, best rates around town. They couldn't have made the process any easier. Their chat on line was very helpful and they were great. Love this bank.
1
1
1
2
2
1
In two years I have not seen an opportunity to raise my rate! How can you continue to advertise that? I'd love to take advantage of a raise, but every time I open a new account, it's lower than the previous...
5
5
5
5
5
5
So easy to set up accounts and manage them online. Always so helpful too!
Raise Your Rate Certificate of Deposit (CD)
Rated 4.2918/5 based on 233 customer reviews
Get more flexibility and earning power with this CD. Lock in a great rate now, plus have the option of increasing your rate if the rate goes up.
Customer Reviews
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Best Rates At A Safe Location
2011-10-16
by RAK123
from Northeast Pennsylvania
I shopped for the best rates for my money, and found Ally is the best. Great online site and easy to navigate. The plus is excellent customer service by phone.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
great opportunities
2011-10-13
by stachicmuy
from Richmond, VA
After being disgusted with the lousy rates from my bank, ok I won't mention it by name... I was thrilled with the rates available here. When my 403B was hemhoraging money, I discovered the value of IRA CDs and was thrilled ALLY offered them.- Even better that I have the opportunity to raise my rate 2 times over the next 4 years. Love it!
2 Product Features
3
Rates
5
Account Opening
1
Online Banking
1
Customer Service
1
Can't stop the mail
2011-10-04
by No good for us
from USA
Cannot get these CD's as only e-statements with a trust ownership account. That should have been made clear in the first place. We are very disappointed. I will also add, that although you can call 24/7 and talk to a person (and with a trust account, you can't do anything without calling), it is rarely the help I need and they have to have someone else call me back - supposedly in 2 or 3 days, usually over a week.
5 Product Features
5
Rates
4
Account Opening
5
Online Banking
5
Customer Service
5
Great Product and People
2011-10-01
by SatisfiedCustomer
from Suffield, CT
This was my best experience every with a bank. My current IRA CD was with another bank and was maturing. Their rate offer was terrible. Ally offered a much better rate, almost 2 times better, and the option to raise my rate. Ally was extremely helpful in assisting with the open of my new account and also the trustee transfer that was made to avoid the 20% IRS tax withholding. Everything went as planned and I couldn't be more satisfied. Thank you Ally Bank.
2 Product Features
5
Rates
5
Account Opening
1
Online Banking
1
Customer Service
1
You must not want my business
2011-09-30
by A Very Disgusted Customer
from Elmwood Park, IL
A great product but I can't buy this or any of your products on line from an online bank. I have sent several inquiries and talked to several customer service reps none of whom can explain why I can't open additional accounts on line other than it's a known problem that happens to some people. I have a savings account and 6 CD's now. I guess that's my limit.
5 Product Features
3
Rates
3
Account Opening
5
Online Banking
5
Customer Service
5
Online Banking
2011-09-25
by Biker
from San Antonio, TX
I have always ben pleased with the ease at which I am able to access my accounts at any time. Also, I find the customer service personnel have been consistently pleasant and helpful.
5 Product Features
5
Rates
4
Account Opening
4
Online Banking
4
Customer Service
5
great customer serive
2011-09-23
by spiker
from dallas, tx
great products and great customer service. good to know that when/if rates go up so can mine.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Super Interest Rate
2011-09-20
by sambucca
from Elk Grove Village, IL
This is a great product, best rates around town. They couldn't have made the process any easier. Their chat on line was very helpful and they were great. Love this bank.
1 Product Features
1
Rates
1
Account Opening
2
Online Banking
2
Customer Service
1
Raise Your Rate (LOL)
2011-09-15
by chieferic
from AZ
In two years I have not seen an opportunity to raise my rate! How can you continue to advertise that? I'd love to take advantage of a raise, but every time I open a new account, it's lower than the previous...
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Love this bank
2011-09-14
by Adancer1990
from Las Vegas, NV
So easy to set up accounts and manage them online. Always so helpful too!
