Summary of Customer Ratings & Reviews
4
4
3
4
4
2
I like everything about Ally except the information shown when I look at my account summary page. On multiple occasions I have requested the addition of the CD interest accumilated to show a total at the bottom of the interest colunm. This would enable me to quickly view the interest change total from the previous day, week, etc. To date after a year of asking nothing has happened
5
5
3
5
5
5
The raise your rate CD, with a low opening balance and a chance to actually make a little bit of interest, is an awesome way to force myself to keep my hands out of my savings. I love this product!
5
4
5
5
5
4
Fine bank - best rates and great service ---great technology for on line services
5
4
3
1
1
5
By Ally giving a customer, what I would call a surprise gift, by increasing your cd rate (one time only) just inspires me to continue banking with them now and in the future. Thanks Ally!
1
5
5
5
5
5
You opened a 12 month CD instead of an 18 month when I elected re-deposit. This was after I made the effort to confirm my telephone conversation with an email to your customer service department!!!
5
5
5
5
5
4
Accounts are easy to open online. Navigating the Ally website is a breeze. (The live chat was slow to get any answers.) When you renew your CD's they give you a 10 day best rate and they automatically give you a .25% increase for staying with them and renewing. In these times, it can add up and your money continues to grow at a better rate.
5
4
1
4
1
5
The coolest part of this type of CD is two fold, you have the option to have the interest rate earned on an existing 2 year CD raised if interest offered goes up and receiving a loyality bonus for maintainin your CD when it matures for another 2 years.
1
5
1
5
5
4
6 diff customer reps, 6 diff stories, and my simple request is still not done.
4
5
5
5
5
I have a large amount of money with Ally Bank. I believe I am a "loyal' customer; therefore when I decide to change money from money market or savings into a CD, I feel I am entitled to a loyalty bonus at that time, not just when the CD renews.
5
Besides haveing great rates, ally has excellent customer service. I called for info about online banking that wasn't clear to me, reached a real person very quickly (after business hours), and received clear answers from a lovely woman (who had a foreign accent but that was no problem). My wish is that ally would send an alert when rates go up, especially for raise-your-rates CDs.
Raise Your Rate Certificate of Deposit (CD)
Rated 4.2958/5 based on 240 customer reviews
Get more flexibility and earning power with this CD. Lock in a great rate now, plus have the option of increasing your rate if the rate goes up.
Customer Reviews
4 Product Features
4
Rates
3
Account Opening
4
Online Banking
4
Customer Service
2
Account web page information
2011-06-19
by Ronzy
from Ohio
I like everything about Ally except the information shown when I look at my account summary page. On multiple occasions I have requested the addition of the CD interest accumilated to show a total at the bottom of the interest colunm. This would enable me to quickly view the interest change total from the previous day, week, etc. To date after a year of asking nothing has happened
5 Product Features
5
Rates
3
Account Opening
5
Customer Service
5
Product Features
5
Easy Saving
2011-06-17
by Aimskillet
from Virginia Beach, VA
The raise your rate CD, with a low opening balance and a chance to actually make a little bit of interest, is an awesome way to force myself to keep my hands out of my savings. I love this product!
5 Rates
4
Account Opening
5
Online Banking
5
Customer Service
5
Product Features
4
CD 12mo renewal
2011-06-16
by Katch
from Mishawaka, IN
Fine bank - best rates and great service ---great technology for on line services
5 Rates
4
Account Opening
3
Online Banking
1
Customer Service
1
Product Features
5
what a great idea
2011-06-09
by Mousey
from Bradenton, Fl
By Ally giving a customer, what I would call a surprise gift, by increasing your cd rate (one time only) just inspires me to continue banking with them now and in the future. Thanks Ally!
1 Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Product Features
5
I have taught my dog to say "We hate our bank."
2011-06-08
by Joseph
from Plano, TX
You opened a 12 month CD instead of an 18 month when I elected re-deposit. This was after I made the effort to confirm my telephone conversation with an email to your customer service department!!!
5 Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Product Features
4
CD's and online savings
2011-06-04
by John
from South Florida
Accounts are easy to open online. Navigating the Ally website is a breeze. (The live chat was slow to get any answers.) When you renew your CD's they give you a 10 day best rate and they automatically give you a .25% increase for staying with them and renewing. In these times, it can add up and your money continues to grow at a better rate.
5 Rates
4
Account Opening
1
Online Banking
4
Customer Service
1
Product Features
5
Simply Easy and Attractive Interest Rate
2011-05-30
by Q-bear
from Roy, UT
The coolest part of this type of CD is two fold, you have the option to have the interest rate earned on an existing 2 year CD raised if interest offered goes up and receiving a loyality bonus for maintainin your CD when it matures for another 2 years.
1 Rates
5
Account Opening
1
Online Banking
5
Customer Service
5
Product Features
4
Horrible customer service
2011-05-27
by lyhuyen
6 diff customer reps, 6 diff stories, and my simple request is still not done.
4 Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
loyalty bonus
2011-05-23
by frustratedalso
I have a large amount of money with Ally Bank. I believe I am a "loyal' customer; therefore when I decide to change money from money market or savings into a CD, I feel I am entitled to a loyalty bonus at that time, not just when the CD renews.
5 excellent service
2011-05-20
by EDBK
from Boston
Besides haveing great rates, ally has excellent customer service. I called for info about online banking that wasn't clear to me, reached a real person very quickly (after business hours), and received clear answers from a lovely woman (who had a foreign accent but that was no problem). My wish is that ally would send an alert when rates go up, especially for raise-your-rates CDs.
