Summary of Customer Ratings & Reviews
5
5
5
5
5
5
The coolest part of this type of CD is two fold, you have the option to have the interest rate earned on an existing 2 year CD raised if interest offered goes up and receiving a loyality bonus for maintainin your CD when it matures for another 2 years.
1
4
4
1
4
1
6 diff customer reps, 6 diff stories, and my simple request is still not done.
4
5
5
1
5
5
I have a large amount of money with Ally Bank. I believe I am a "loyal' customer; therefore when I decide to change money from money market or savings into a CD, I feel I am entitled to a loyalty bonus at that time, not just when the CD renews.
5
4
5
5
5
5
Besides haveing great rates, ally has excellent customer service. I called for info about online banking that wasn't clear to me, reached a real person very quickly (after business hours), and received clear answers from a lovely woman (who had a foreign accent but that was no problem). My wish is that ally would send an alert when rates go up, especially for raise-your-rates CDs.
3
5
4
1
2
2
Suggest your Trust Department recruit some efficient and competent staff. It took them more than one month to acknowledge receipt of the deposit check and trust paper application we sent.. Two weeks after we mailed the check and trust papers to Ally, Trust Department advised us to stop payment of the deposit check since it was not received. Then two weeks after stopping payment of the check, we were adivsed that the check was received and posted to our account! All in all a very frustrating experience.
4
5
4
5
4
4
Good to have raising your rate feature in case rate goes up in the future.
5
5
5
3
4
5
Alright, I know that this is not a bricks and mortar bank. And I know that internet banks' customer service record is less than stellar. And I know that this was GMAC. But their customer service is the best!
5
5
5
5
5
5
I really like the additional .25% on renual but should get it when I start a new CD because I am such a good customer.
2
5
5
1
1
1
I opened an account on April 29 and today is May 6th and the funds still have not been transfered from my Credit Union account to Ally. The two test deposits and one withdraw were completed days ago. I called Ally and questioned the delay but they could not give me a reason and said to wait for a day or so and see if it finally transfers. That's way too slow in todays electronic age.
1
2
4
1
1
1
You offer online banking, every time I open an account I cannot complete the transactions online and end up on the phone. The same thing happened again this week and I am left in limbo not knowing if the transaction will be complete. Online it says verified (deposit) yet I get emails saying it wasn't. Person on the other end of the phone couldn't figure it out either but if the account doesn't get funded, I am taking my business elsewhere
Raise Your Rate Certificate of Deposit (CD)
Rated 4.2918/5 based on 233 customer reviews
Get more flexibility and earning power with this CD. Lock in a great rate now, plus have the option of increasing your rate if the rate goes up.
Customer Reviews
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Simply Easy and Attractive Interest Rate
2011-05-30
by Q-bear
from Roy, UT
The coolest part of this type of CD is two fold, you have the option to have the interest rate earned on an existing 2 year CD raised if interest offered goes up and receiving a loyality bonus for maintainin your CD when it matures for another 2 years.
1 Product Features
4
Rates
4
Account Opening
1
Online Banking
4
Customer Service
1
Horrible customer service
2011-05-27
by lyhuyen
6 diff customer reps, 6 diff stories, and my simple request is still not done.
4 Product Features
5
Rates
5
Account Opening
1
Online Banking
5
Customer Service
5
loyalty bonus
2011-05-23
by frustratedalso
I have a large amount of money with Ally Bank. I believe I am a "loyal' customer; therefore when I decide to change money from money market or savings into a CD, I feel I am entitled to a loyalty bonus at that time, not just when the CD renews.
5 Product Features
4
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
excellent service
2011-05-20
by EDBK
from Boston
Besides haveing great rates, ally has excellent customer service. I called for info about online banking that wasn't clear to me, reached a real person very quickly (after business hours), and received clear answers from a lovely woman (who had a foreign accent but that was no problem). My wish is that ally would send an alert when rates go up, especially for raise-your-rates CDs.
3 Product Features
5
Rates
4
Account Opening
1
Online Banking
2
Customer Service
2
Inefficient Trust Department
2011-05-18
by very frustrated
from Las Vegas, N.V.
Suggest your Trust Department recruit some efficient and competent staff. It took them more than one month to acknowledge receipt of the deposit check and trust paper application we sent.. Two weeks after we mailed the check and trust papers to Ally, Trust Department advised us to stop payment of the deposit check since it was not received. Then two weeks after stopping payment of the check, we were adivsed that the check was received and posted to our account! All in all a very frustrating experience.
4 Product Features
5
Rates
4
Account Opening
5
Online Banking
4
Customer Service
4
2-year CD review
2011-05-18
by Aloha
from San Jose, CA
Good to have raising your rate feature in case rate goes up in the future.
5 Product Features
5
Rates
5
Account Opening
3
Online Banking
4
Customer Service
5
Great CDs; better customer service
2011-05-16
from Eureka, MT
Alright, I know that this is not a bricks and mortar bank. And I know that internet banks' customer service record is less than stellar. And I know that this was GMAC. But their customer service is the best!
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Raise Your Rate Certificate of Deposit (CD)
2011-05-15
by $BillS$
from CT
I really like the additional .25% on renual but should get it when I start a new CD because I am such a good customer.
2 Product Features
5
Rates
5
Account Opening
1
Online Banking
1
Customer Service
1
Too long to transfer funds to new acct.
2011-05-06
by Gene
from Port Orange, FL
I opened an account on April 29 and today is May 6th and the funds still have not been transfered from my Credit Union account to Ally. The two test deposits and one withdraw were completed days ago. I called Ally and questioned the delay but they could not give me a reason and said to wait for a day or so and see if it finally transfers. That's way too slow in todays electronic age.
1 Product Features
2
Rates
4
Account Opening
1
Online Banking
1
Customer Service
1
online experience
2011-05-06
by Aggravated
from New Iberia, LA
You offer online banking, every time I open an account I cannot complete the transactions online and end up on the phone. The same thing happened again this week and I am left in limbo not knowing if the transaction will be complete. Online it says verified (deposit) yet I get emails saying it wasn't. Person on the other end of the phone couldn't figure it out either but if the account doesn't get funded, I am taking my business elsewhere
