Summary of Customer Ratings & Reviews
5
5
5
5
5
5
I am so glad I finally opened an account with Ally. The ease of dealing with it is wonderful and the customer service has been outstanding.
5
5
5
5
3
3
The people that answer the phone are the most pleasant courteous .and helpful . The fact that they are north american is appreciated. I would recomend ally to my friends.
3
4
5
4
2
2
Customers would like to keep minimum number of accounts with least possible banks. If one CD is made with a large amount, the penalty when breaking the CD is high, but there is no incentive for keeping as one large CD. That's an Ally policy biased against customers, favoring Ally. If there is more risk in keeping as one large CD, then why there is no reward for doing it? Other banks, especially international, offer not only better CD rates, but also a jumbo rate ( usually for more than 25K or some such large amounts ).
1
3
1
2
5
5
You advertise the great option of being able to raise the rate on the CD - then once you open it, it's impossible to find what the current rate would be and how to raise it if you wanted to. Not worth having a lower rate than a non-option CD.
5
5
5
5
5
5
Very professional, great rates, and great customer service!
5
5
5
5
5
5
This is the most efficient banking I have ever used. Interest rates for insured deposits are the highest available. Excellent customer service.
5
5
5
5
5
5
Customer service agents remind me of the friendly old time bankers
5
5
5
5
5
3
I like very much the alert system that compares the RYR-CD to traditional CD rates so that one can decide whether to exercise the raise your rate option.
5
5
5
5
Great rates and great customer service. Always there to answer your questions or service the account. Your telephone service response is easy, quick and courteous!
5
Ally offers the best, most helpful, customer service of any bank that I deal with. Great to work with and very responsive!
Raise Your Rate Certificate of Deposit (CD)
Rated 4.2888/5 based on 232 customer reviews
Get more flexibility and earning power with this CD. Lock in a great rate now, plus have the option of increasing your rate if the rate goes up.
Customer Reviews
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
Great Product
2013-03-07
by Fearless
from Texas
I am so glad I finally opened an account with Ally. The ease of dealing with it is wonderful and the customer service has been outstanding.
5 Rates
5
Account Opening
5
Online Banking
5
Product Features
3
Rates
3
allly bank
2013-03-02
by lendee
from Slippery Rock,Pa.
The people that answer the phone are the most pleasant courteous .and helpful . The fact that they are north american is appreciated. I would recomend ally to my friends.
3 Account Opening
4
Online Banking
5
Customer Service
4
Product Features
2
Rates
2
No jumbo rates for CDs
2013-02-03
by SteadyRateSaver
from TX
Customers would like to keep minimum number of accounts with least possible banks. If one CD is made with a large amount, the penalty when breaking the CD is high, but there is no incentive for keeping as one large CD. That's an Ally policy biased against customers, favoring Ally. If there is more risk in keeping as one large CD, then why there is no reward for doing it? Other banks, especially international, offer not only better CD rates, but also a jumbo rate ( usually for more than 25K or some such large amounts ).
1 Account Opening
3
Online Banking
1
Customer Service
2
Product Features
5
Rates
5
How to raise rate?
2013-02-01
by asdfklj
You advertise the great option of being able to raise the rate on the CD - then once you open it, it's impossible to find what the current rate would be and how to raise it if you wanted to. Not worth having a lower rate than a non-option CD.
5 Account Opening
5
Online Banking
5
Customer Service
5
Product Features
5
Rates
5
Love your company!
2013-01-25
by Lovetosave
from Houston, Tx
Very professional, great rates, and great customer service!
5 Account Opening
5
Online Banking
5
Customer Service
5
Product Features
5
Rates
5
Great bank
2013-01-25
by Geek375
from Virginia
This is the most efficient banking I have ever used. Interest rates for insured deposits are the highest available. Excellent customer service.
5 Account Opening
5
Online Banking
5
Customer Service
5
Product Features
5
Rates
5
excellent customer service
2013-01-24
by Happy2bclient
from Morristown, TN
Customer service agents remind me of the friendly old time bankers
5 Account Opening
5
Online Banking
5
Customer Service
5
Product Features
5
Rates
3
Great flexibility with competitive rates
2013-01-22
by Watcher
from Maartin, TN
I like very much the alert system that compares the RYR-CD to traditional CD rates so that one can decide whether to exercise the raise your rate option.
5 Account Opening
5
Online Banking
5
Customer Service
5
Great bank to deal with
2013-01-17
by Southwest gal
from Phoenix, AZ
Great rates and great customer service. Always there to answer your questions or service the account. Your telephone service response is easy, quick and courteous!
5 Best Customer Service
2013-01-17
by SatisfiedPACustomer
from philadelphia, pa
Ally offers the best, most helpful, customer service of any bank that I deal with. Great to work with and very responsive!
