Summary of Customer Ratings & Reviews
4
3
3
5
5
5
It would be wonderful if Ally would send an email if rates available on my Raise Your Rate CD exceed .5 percent on my existing rate.
5
5
4
5
5
5
Product gives you the opportunity to lock in a new rate as the market changes.
5
5
5
5
5
5
While starting an early morning CD, I hit an online snag and was directed to the telephone. Terry in Spokane was helpful, knowledgeable, and friendly, and had things fixed and verified in minutes. This is the only bank I use that I have no problems with on the phone as well as internet.
3
3
5
5
5
5
Overall I like Ally Bank, but there are a few issues with the Raise Your Rate CDs that aren't good. You cannot get e-mail notifications when you have a statement or document that is online. If you have a lot of CDs like I do in various banks it is not convenient to have to go online just to find out if you have correspondence avaialble. If customers don't want paper statements, etc., due to mail theft and the like ,and they want all notices to be available online it would make sense to send an e-mail to notify them that there is information that they should read. Also not being able to see the monthly interest that is accrued on the account because it does not post. Also, if you try to print out the rules for using this communication area you cannot choose the printer you would like to use. It merely goes to your "default" so you cannot print to PDF. Thank you
5
5
5
5
5
5
Excellent product with a great return. Renewal after 2 years includes a 25 bps reward, on top of the already aggressive rate, which you will not be able to find for any 2 year CD. Ally Bank just gets it!!
3
5
5
3
3
2
The nline access isa terribble to use. It should be made more user friendly.
5
1
3
5
4
5
I am so very glad I discovered Ally.com! My little bit of money grows faster here, and it's fun to watch it grow.
3
5
5
5
4
5
like the security features. Site navigation one of least intuitive I have ever experienced. Menu options are not descriptive enough. Site is just plain quirky. For my money, Chase banking site is the most intuitive by far
5
5
5
Associate took charge of our needs and made us feel secure. Thanks.
5
Your products, rates and services are superior to your competition. Online banking is informative and easy to navigate. Opening an acccount online is easier than ordering a pizza online. Thank you for the safe haven away from the market madness and current social unrest. Oh and giving me a choice on making a rate change lets me pick a longer term with a better rate AND still take advantage of rate increases. Who needs to ladder CDs like this.
Raise Your Rate Certificate of Deposit (CD)
Rated 4.2958/5 based on 240 customer reviews
Get more flexibility and earning power with this CD. Lock in a great rate now, plus have the option of increasing your rate if the rate goes up.
Customer Reviews
4 Product Features
3
Rates
3
Account Opening
5
Online Banking
5
Customer Service
5
Email notification
2012-09-06
from Aurora, CO
It would be wonderful if Ally would send an email if rates available on my Raise Your Rate CD exceed .5 percent on my existing rate.
5 Product Features
5
Rates
4
Account Opening
5
Online Banking
5
Customer Service
5
Great rates
2012-08-31
by Prosper
from Michigan
Product gives you the opportunity to lock in a new rate as the market changes.
5 Product Features
5
Rates
5
Account Opening
5
Online Banking
5
Customer Service
5
telephone backup
2012-08-23
by Earlymornbanker
from Portland, OR
While starting an early morning CD, I hit an online snag and was directed to the telephone. Terry in Spokane was helpful, knowledgeable, and friendly, and had things fixed and verified in minutes. This is the only bank I use that I have no problems with on the phone as well as internet.
3 Online Banking
3
Customer Service
5
Product Features
5
Rates
5
Account Opening
5
Communications
2012-08-10
by skidieck
from Oregon
Overall I like Ally Bank, but there are a few issues with the Raise Your Rate CDs that aren't good. You cannot get e-mail notifications when you have a statement or document that is online. If you have a lot of CDs like I do in various banks it is not convenient to have to go online just to find out if you have correspondence avaialble. If customers don't want paper statements, etc., due to mail theft and the like ,and they want all notices to be available online it would make sense to send an e-mail to notify them that there is information that they should read. Also not being able to see the monthly interest that is accrued on the account because it does not post. Also, if you try to print out the rules for using this communication area you cannot choose the printer you would like to use. It merely goes to your "default" so you cannot print to PDF. Thank you
5 Online Banking
5
Customer Service
5
Product Features
5
Rates
5
Account Opening
5
Raise Your Rate CD
2012-08-08
by Rate Seeker
from Pittsburgh, PA
Excellent product with a great return. Renewal after 2 years includes a 25 bps reward, on top of the already aggressive rate, which you will not be able to find for any 2 year CD. Ally Bank just gets it!!
3 Online Banking
5
Customer Service
5
Product Features
3
Rates
3
Account Opening
2
Account Access
2012-08-04
by Newell
from Michigan
The nline access isa terribble to use. It should be made more user friendly.
5 Online Banking
1
Customer Service
3
Product Features
5
Rates
4
Account Opening
5
Great interest rate!
2012-08-04
by PatD
from Newport, NC
I am so very glad I discovered Ally.com! My little bit of money grows faster here, and it's fun to watch it grow.
3 Online Banking
5
Customer Service
5
Product Features
5
Rates
4
Account Opening
5
Online banking navigation
2012-08-01
by wally
from Chicago
like the security features. Site navigation one of least intuitive I have ever experienced. Menu options are not descriptive enough. Site is just plain quirky. For my money, Chase banking site is the most intuitive by far
5 Online Banking
5
Customer Service
5
Great Customer Service
2012-07-27
by MESA
from Fate, Texas
Associate took charge of our needs and made us feel secure. Thanks.
5 Protection from the Storm
2012-07-25
by Current "Big Banker"
from Charlotte, NC
Your products, rates and services are superior to your competition. Online banking is informative and easy to navigate. Opening an acccount online is easier than ordering a pizza online. Thank you for the safe haven away from the market madness and current social unrest. Oh and giving me a choice on making a rate change lets me pick a longer term with a better rate AND still take advantage of rate increases. Who needs to ladder CDs like this.
