Skip to login Skip to main content

Contact

Hard of hearing

For all account types

Call

General

711
Have the phone number you’re trying to reach ready

Auto

Chat

Log In  to chat.

Call

1-888-925-2559
Mon – Fri, 8 am - 11 pm ET
Sat, 9 am - 7 pm ET
Chat: Log in to chat

Outside the U.S.

American Suzuki Financial Services

National Auto Finance Company & Nuvell Credit Company

Report fraud

1-833-226-1520
Select option 1

Secure email

Log In  to send a secure message.

Mail
Payments

Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951

Payment disputes, payments with restrictions or endorsements, or customer service correspondence

Ally Financial
P.O. Box 380901
Bloomington, MN 55438

Bank

Chat

Log in to chat.

Call

1-877-247-2559

Outside the U.S.

Report fraud

1-833-226-1520
Select option 2

Secure email

Log In  to send a secure message.

Mail

General

Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044

Deposits

Ally Bank
P.O. Box 13625
Philadelphia, PA 19101
(Send deposits and endorsed checks, not cash.)

It's faster to deposit checks and get documents to us online. You can  log in to your account  any time to access Ally eCheck Deposit℠ or send a secure message. For the best experience, use the Ally Mobile app.

Credit cards

Call
Billing and account questions

1-888-366-2559
Open 24/7

Report fraud

Mail
General

Ally Credit Card
P.O. Box 9222
Old Bethpage, NY 11804

Payments

Ally Credit Card
P.O. Box 660371
Dallas, TX 75266-0371

Home loans

Call

New home loan applications

1-855-256-2559
Mon – Fri, 9 am - 9 pm ET
Saturday, 10 am - 4 pm ET

Existing home loans and servicing

1-866-401-4742
Mon – Fri, 8:30 am - 8 pm ET
Saturday, 8:30 am - 1 pm ET

Report fraud

1-833-226-1520
Select option 4

Invest

Chat

Call

1-855-880-2559
Open 24/7
Chat: Log in to chat

Outside the U.S.

Report fraud

1-833-226-1520
Select option 3

Mail
Send check, forms and letters to

Ally Invest
P.O. Box 30248
Charlotte, NC 28230

Lending

Call
Billing & online account questions

Billing & online account questions (personal loans only)
1-888-568-0186
Mon – Fri, 8 am - 10 pm ET
Sat, 8 am - 9 pm ET

Report fraud

1-833-226-1520
Select option 5

Lending general questions

1-800-427-9184
Mon – Fri, 8 am - 10 pm ET
Sat, 10 am - 5 pm ET

Mail
Payments

Ally Lending
P.O. Box 653074
Dallas, TX 75265-3074

Fraud hotlines

Report suspected fraud and online abuse

Call
General

Credit card

Email

Forward suspected fraudulent emails to:  abuse@ally.com

Manage privacy preferences

Control how your personal information is shared and manage how we market to you.

General
Online

Log in , go to Profile and Settings, select Profile and Settings in the menu, then Privacy Preferences.

Credit card
Call

Mail

Ally Credit Card
P.O. Box 9222
Old Bethpage, NY 11804

Corporate services

For middle market companies

Investor relations

Includes Demand Notes

Talent acquisition

For hiring related inquiries

Giving back

Corporate citizenship

Wallet Wise

Financial education

Grants

Advertising and marketing

Media

News media only

Email

Please don’t contact Ally media relations about questions you have with your account. The Ally media relations team doesn't have access to personal account information and aren't authorized to help with account questions.