Contact Us

Call us

For Auto Finance Customers

1-888-925-ALLY (2559) for Ally Auto Finance Customer Service

1-888-895-7578 for American Suzuki Financial Services

1-888-925-2559 for National Auto Finance Company and Nuvell Credit Company

+1-316-652-6430 for U.S. customers travelling or living abroad

To report fraud on any of your Ally accounts, call our hotline 24/7 at 1-800-971-6037.

Customer Care Associates are available:

Monday - Friday 8:00 AM - 11:00 PM ET
Saturday - Sunday 9:00 AM - 7:00 PM ET

Mail us

For Auto Finance Customers

Send a scheduled payment to:
Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951

Send payment disputes, payments with restrictions
or endorsements, or customer service
correspondence to:

Ally Financial
P. O. Box 380901
Bloomington, MN 55438