Contact Us

Auto Finance

Interested in signing up to do business with us? Call us 1-888-919-2559.

Ally Servicing Questions

Call us
1-888-919-ALLY (2559)

Monday 8 am – 9 pm ET
Tuesday-Friday 8 am – 7 pm ET
Saturday 9 am – 6 pm ET
Sunday Noon – 4 pm ET

Chat with us
Monday-Friday 9 am – 6 pm ET

Log in for help with titles, payoffs, dealer buyouts, liens and customer contract questions.

Mail us
Ally Financial
P.O. Box 380906
Bloomington, MN 55438

You can remit customer payments through SmartCash or mail checks to:
Ally Financial
Payment Processing
P.O. Box 9001951
Louisville, KY 40290-1951

Regional Contacts

Central
1-866-897-4412
Northeast
1-800-257-5023
Southeast
1-800-742-1722
West
1-800-343-4541

Commercial Services Group

Call us
1-877-602-3343

Monday-Friday 8:30 am – 8:30 pm ET

Acquisitions Fax:
1-800-428-4622 

Credit Lines Fax:
1-866-597-4798

Mail us
Ally Commercial Services Group
2911 Lake Vista Blvd.
Lewisville, TX 75067

Ally Dealer Services Learning

Mail us
Performance Development
200 Renaissance Center
Tower 200, 12th floor
Detroit, Michigan 48243

RouteOne® Help Desk

1-866-Route01 (768-8301)

Monday-Friday 6 am – Midnight ET
Saturday 9 am – 9 pm ET

DealerTrack® Client Services

1-877-357-8725

Monday-Friday 7 am – 8 pm ET
Saturday 8 am – 5 pm ET