Contact Us

Call Us

Before calling our Privacy Preferences automated phone system, you’ll need your account or loan number. Locating your number is easy:

Banking

You can get it from your Ally personal check or online:

  1. Log in to online banking at allybank.com
  2. Choose the account that you’d like to view
  3. Select unhide next to the account number

Auto Finance

You can get it from your statement or online:

  1. Log in to Ally Auto Online Services at allyauto.com
  2. Your account number will be next to your vehicle name

Mortgage

You can get it from your statement.

Once you’ve found your account or loan number, call us at 1-800-204-2197 to update your privacy preferences.