Help Center: Ally Bank

Top FAQs

See the top FAQs for this category.

Other FAQs

  • Are my checks always free?

    Yes, Ally will provide you with free standard bank stock checks in orders of 50. When you’re running low, request additional checks online or by calling us at 1-877-247-ALLY (2559).

  • Are my deposits still FDIC insured?

    Absolutely. Ally Bank is insured by the Federal Deposit Insurance Corporation (FDIC) so deposits with us are insured up to $250,000 per depositor.  Read more about FDIC

  • Are there any fees to open or maintain a certificate of deposit?

    There are no fees to open or obtain the APY on a certificate of deposit.

  • Are wire transfers free?

    We don't charge you for wiring funds (domestic or international) to your Ally account. Contact your other financial institution to see if they charge for outgoing wire transfers.

    We charge a $20.00 fee each time you wire funds from your Ally account to a bank in the U.S. Contact the financial institution where you're wiring the funds to see if they charge for incoming wire transfers.

    Ally does not offer outgoing international wire transfers.

  • Can I build a CD ladder that doesn't tie up all of my money for years?

    Yes. You can customize your CD ladder according to your savings goals. By staggering the maturity dates of each CD, you can have regular access to a portion of your funds.

    When each of your laddered CDs matures, you'll have the option of cashing out if you need the money, or renewing into a new, longer-term CD.

  • Can I convert a current Ally account to a trust account?

    Yes. Please call us at 1-877-247-ALLY (2559) for help converting an existing Ally account to a trust account. We're here 24/7.

  • Can I download my bank account information to Quicken®?

    Yes. You can download your Ally Bank account information to Quicken® 2006 or other later versions.

  • Can I download my Online Banking account activity?

    Yes. You can download and save your account activity for the last 18 months in one of the following file formats: Comma Separated Value (CSV), Microsoft®, Money, or Quicken®. Just log in to Online Banking and select I want to...Download account activity on the right.

  • Can I have one debit card for all of my Ally accounts?

    No, you should have a separate debit card for each Interest Checking Account or Money Market Account you have with Ally. If you link more than one type of account (such as two Interest Checking accounts) to the same card, you will have to choose one account as the primary account. That primary account is the only account you will be able to access with your debit card. That's why you should have a separate debit card for each account.

    To open an account or request a debit card for an existing account, call us at 1-877-247-ALLY (2559).

  • Can I schedule a transfer for a holiday, Saturday or Sunday?

    The transfer calendar will let you choose a non-business day, but your transfer will be processed on the next available business day.

  • Can I set bills up to be paid automatically?

    Yes, Ally Bill Pay offers 2 types of automatic payments that let you easily customize Scheduled Delivery Dates, amounts, or cancel scheduled automatic payments at any time.

    Automatic fixed payment

    You can set up an automatic payment for a fixed amount on a regular basis. This is helpful for recurring bills with due dates and amounts that don’t change – such as:

    • Car
    • Mortgage
    • Rent
    • Student loan

    Automatic eBill payment

    Set up an automatic payment for the minimum amount or full amount due, based on the receipt of an eBill. This is helpful for recurring bills where the amount varies month to month – such as:

    • Credit card
    • Electricity
    • Water
    • Phone

  • Can I set up recurring and scheduled transfers?

    Yes. You can set up a scheduled or recurring transfer. Simply log in at allybank.com and go to Transfer Funds. Specify the amount of the transfer, the date range, and the frequency of transfer. We'll take care of the rest.

    You can also schedule one-time transfers between your Ally Bank accounts from your web-enabled smartphone, either by logging into our Mobile Banking site—m.allybank.com—or downloading our Mobile Banking app for iPhone® or AndroidTM.

    You'll be able to review all your transfers online or from your mobile phone.

  • Can I set up subaccounts at Ally?

    Even though Ally doesn't offer subaccounts, it's easy to open multiple accounts to organize your savings goals. When you create separate accounts you can give them nicknames like 'New Car' or 'Hawaii Vacation'. That way every time you log in you'll see how close you are to meeting your goal.

    Just follow a few simple steps to get started.

    • Open a new account for each savings goal
    • Nickname the accounts to label your savings
    • Set up recurring transfers or add to your savings when you want to
    • Manage all your Ally accounts in one place with online banking

  • Can I use my new Ally account immediately?

    Yes. Once you've opened and funded an account with us, you're good to go.

    To get started with Online and Mobile Banking, you can either create a username and password online when you first open your account, or give us a call at 1-877-247-ALLY (2559) and we’ll help you set it up.

  • Can I use QuickBooks with Online Banking?

    At this time, Ally does not support QuickBooks software.

  • Can I use Quicken Direct Connect with Ally Bank?

    No, Ally does not currently support Direct Connect; however, you can use Express Connect and Web Connect.

  • Can I use Quicken to download Ally Online Banking activities?

    Yes. Customers can download account activity from Online Banking to Quicken using Quicken Express Connect or Web Connect.

    Web Connect allows you to manually download a file from Ally Bank's website and upload it into Quicken for each account.

    Express Web Connect automatically downloads transactions from Ally Online Banking into Quicken. Quicken will ask you to input your Ally Online Banking username and password, and answer your security questions.

    Note: At this time, Ally doesn't support Direct Connect.

  • Can I view information for my closed Ally account(s)?

    You can access your account information online for 60 days. If you've closed all your Ally accounts, you can request paper statements and tax forms by calling us at 1-877-247-ALLY (2559). We're available 24/7.

  • Do I have to keep a large balance to get Sleeping Money alerts?

    No. If you have a Money Market or Online Savings account, we'll send you Sleeping Money alerts no matter the size of your balance. We want to help you get the most you can out of your Ally account, regardless of your balance. This means recommending ways to help your money grow. We think it's just the right thing to do.

  • Do you need a signature card for each account I have with you?

    We only need one signature card for each customer no matter how many accounts the customer has with us.

  • Does Ally charge a fee for transfers from my non-Ally account?

    No, Ally does not charge a fee to transfer money from or to your non-Ally accounts. But please check with your other bank to see if they may charge a fee.

  • Does Ally offer a financial education program?

    Yes, Ally’s Wallet Wise program focuses on teaching consumers how to establish good credit, manage a budget and evaluate banking and investment options. The curriculum and consumer tips are available at no cost, and the website features online tutorials.

  • Has Ally filed for bankruptcy?

    No. Neither Ally Financial nor Ally Bank has filed for bankruptcy. Residential Capital, LLC (ResCap), is the entity that filed for Chapter 11 relief. ResCap is a separate legal entity from Ally. Ally’s operations, including the auto finance and direct banking businesses, are conducting business in the normal course.

  • How can I access the money in my Interest Checking Account?

    To access your account, make payments, or move your money:

    • Use a debit card or checks for purchases and payments

    • Make payments using free Online Bill Pay

    • Get cash back when you shop with your debit card

    • Get cash from an ATM (To find a nearby ATM, use the Ally ATM & Cash Locator)

    • Transfer money between your Ally accounts

    • Transfer money from your Ally account to another bank account

    • Call us to obtain a cashier's check or for a wire transfer

  • How can I contact you?

    Please visit our Contact Us page.

  • How can I find my account number?

    Log in to your online bank account. Choose the name of the account that you'd like to view. Next to Account Number select unhide. Select hide to mask it again.

  • How can I make sure a bill is paid on time?

    Just select a Scheduled Delivery Date that’s before or on the date your bill is due and it should be paid on time.

    Ally Bill Pay makes it easier for you by factoring in delivery time. So the date that you select for a payment, is the date the payee should receive the payment. We make every effort to deliver your payment by the Scheduled Delivery Date, but payments to some payees may take longer. For payments that are critical to you, we suggest you select a Scheduled Delivery Date at least 4 business days prior to your bill due date.

    Note: To make it easier for you, the Bill Pay calendar builds in the number of days for each payee automatically. The first available date, excluding weekends and federal holidays, will be the fastest a payment can be delivered to a payee.

  • How do I access a saved application?

    To return to a saved application, select open accounts on the home page. It's on the left underneath products.  Above the New Customer box, select Return and complete it. We'll ask you for your email and application number.

  • How do I access statements for trust accounts?

    We mail trust account statements to the address on file for the trust. Trustees can also view account details in Online Banking.

    To learn about other statement delivery options, or if you need help setting up a username and password for online access, please call us at 1-877-247-ALLY (2559). We're available 24/7.

  • How do I activate my debit card?

    Once you receive your card, just dial the number on the front of the card to activate.

  • How do I add money to my account?

    There are six ways to add money to your account:

    • Move funds online between Ally accounts
    • Make transfers online between your Ally account and your accounts at other banks that have been registered with Ally
    • Scan and submit your check images with Ally eCheck DepositSM
    • Use the direct deposit form to set up your paycheck or Social Security deposits. Download form
    • Wire transfer
    • Checks sent by U.S. mail (Please don't send cash)

  • How do I apply for a job with Ally?

    1. Visit the Ally Careers page
    2. Select a language from the Open Positions dropdown on the right-hand side
    3. Search or browse for a position of interest by using the Job Search filters which include: Job Title, Category, City, State, Country, Keyword Search, or Concept Search
    4. Once you find a job you wish to apply for, select Apply for this job at the bottom of the job’s description

    If you’re a new user: review the Legal Notice and Privacy Policy then click Submit

    If you’re a registered user: select Log in at the top of the page, then enter your email address and password to access your information.

    Note: You may also be required to complete an assessment depending on the job. You must complete all of the required information in order to be considered for the applied position.

  • How do I build a CD ladder at Ally?

    Building a CD ladder at Ally Bank is simple. The key is to open a combination of Ally CDs with staggered maturity dates.

    Here's an example of a 3 year CD ladder:

    • Take your initial deposit and divide it into 3 equal parts.

    • Use each part to purchase a High Yield 12-month CD; a Raise Your Rate 2-year CD; and a High Yield 3-year CD.

    • Each year, one of your CDs will mature, and you'll either renew it into a new 3-year CD to keep the ladder going, or cash it out.

    • This allows you to benefit from the higher interest rates typically available for longer term CDs while still having regular access to your money.

    Check out our CD Ladder Basics for more information.

  • How do I change my beneficiaries or add a new one?

    Follow these instructions to add or change your beneficiaries:

    1. Log in

    2. Select Beneficiaries under Account Services on the right side of the Account List page

    3. Select the Add Beneficiary button or edit/delete link to make your changes

  • How do I change my Online Banking password?

    You can change your password in a few simple steps:

    1. Log in to Online Banking
    2. Choose My Profile
    3. Go to Login & Security, and change your password

    Need help? Feel free to call us at 1-877-247-ALLY (2559).

  • How do I change the address on my bank account?

    To change the home and mailing addresses associated with your account, simply:

    1. Visit allybank.com then log in to your account
    2. Select My Profile
    3. Select Address & Contact
    4. Update your address then select submit

    Or mail your address update to us at:

    Ally Bank Customer Care

    P.O. Box 951

    Horsham, PA 19044

  • How do I check the status of a bill payment?

    On the Payment Activity tab in Ally Bill Pay.

    You can view payments that have been:

    • Paid
    • Scheduled
    • Cancelled
    • Failed

    You can check payment and payee details like:

    • Amounts
    • Dates
    • Accounts used to pay a bill

  • How do I close my account?

    You can always call us at 877-247-Ally (2559) to close your account. Or, send a written request to:

    Ally Bank Customer Care

    P.O. Box 951

    Horsham, PA 19044

  • How do I dispute a transaction on my statement?

    You can call us to discuss your account 24/7 at 877-247-Ally (2559).

    You can also send us a letter. Be sure to include your name, account number, the transaction dollar amount, and an explanation as to why you believe there is an error. Mail your letter to:

    Ally Bank Customer Care

    P.O. Box 951

    Horsham, PA 19044

    You can also find more information on your account agreement and billing statement for details concerning billing disputes.

  • How do I enable cookies?

    In order to fully experience our site, you may need to enable cookies on your computer. It's easy to do: just find your browser type below and follow the steps.

    Internet Explorer (version 6 or 7)   

    1. Click the Tools menu.   

    2. Select Internet Options.   

    3. Click the Privacy tab.   

    4. Click the Default button (or manually slide the bar down to 'Medium').   

    5. Click the OK button.

    Mozilla FireFox (version 2 or 3)   

    1. Click the Tools menu.   

    2. Select Options.   

    3. Click the Privacy tab.   

     4. Select the 'Accept cookies from sites' checkbox.   

    5. Click the OK button.

    Safari (version 3)   

    1. Click the Safari menu.   

     2. Select Preferences.   

     3. Click Security.   

    4. In the 'Accept Cookies' section, select Always.   

    5. Click OK.

  • How do I enable Javascript?

    Depending on which Internet browser you are using, you can enable Javascript via the following methods:

    Internet Explorer (version 6 or 7)

    1. Select Tools from the menu bar at the top of your screen.

    2. Select Internet Options, then the Internet Zone icon.

    3. Select Custom Level, and scroll down to the Scripting Section.

    4. Select the Enable checkbox for Active Scripting.

    Mozilla Firefox (versions 3.x)

    1. Select Preferences, then Content.

    2. Select the Enable Javascript checkbox.

    Safari (versions 3 or 4)

    1. Select Preferences, then Security.

    2. See more...

  • How do I find current rate information?

    Visit our rates page or select the Rates tab on any of our product pages.

  • How do I get cash back with a debit card purchase?

    When you swipe your debit card to pay for a purchase, the card reader will usually ask if you’d like to get cash back. You’ll be asked to enter how much money you’d like back and your personal identification number (PIN–the same one you use for the ATM).

    The extra amount of money is added to the total price of the transaction. For example, if you buy $18 worth of merchandise and ask for $20 cash back, you will pay a total of $38 ($18 + $20) with your debit card and receive $20 in cash along with your purchases.

  • How do I get started with Ally Bill Pay?

    Ally Bill Pay is free with an Ally Interest Checking Account. To get started with Ally Bill Pay, set up who you'd like to pay (payees):

    1. Gather your bills so you’ll have payee names, account numbers, and addresses handy
    2. Log in to your bank account
    3. Select pay bills, from the navigation on the left-hand side
    4. Type in the name of anyone you want to pay in the add payee entry box
    5. Type in an amount, pick a date, and choose the Ally account you’d like to use to pay your bills

    Once you set up payees you'll find that it's simple to schedule and make payments, set up bill alerts, and view bill details online.

  • How do I get started?

    It's simple. Just open an account with us. We'll ask for basic information, including your name, address, and Social Security number.

  • How do I know when an upcoming bill is due?

    For payees that you have set up eBills for, you can view upcoming bill due dates in 3 areas in Ally Bill Pay:

    • Pay Bills tab
    • eBills tab
    • Calendar tab

  • How do I know you have my correct information?

    Start by checking the information on your statements and account documents. You can log in to your online Ally Bank account and update some of your personal information in My Accounts and Online Banking. For changes to your name and address, we will need to verify your identity in order to protect you and your accounts. Simply call us at 877-247-Ally (2559). We’re here to help.

  • How do I log in to my online account?

    If you already have an Ally Bank online account with a username and password, you can log in to allybank.com from your computer. You can also log in to m.allybank.com from your mobile phone, or download our Mobile Banking app for iPhone® or Android™.

    To get online access, open a new account online or call Customer Care Support at 1-877-247-ALLY (1-877-247-2559) to get started.

  • How do I make a deposit into my account?

    There are four ways to make a deposit into your new account:

    1. Online funds transfer: If you are an existing customer, log in to your Ally Bank account. If you've already set up your non-Ally account for funding, go to Transfers and select Ally to non-Ally Accounts.

    To add a new non-Ally bank or brokerage account, go to Transfers > Ally to non-Ally Accounts > Manage Accounts tab. We'll start the process for making your online funds transfer immediately, but it will take 3 business days to complete.

    If you're a new customer and plan to open an account, setting up a new non-Ally account for online funds transfer is easy.

    When you open your account, you get to choose whether you want to mail your funding check to us or send it online. If you choose to transfer the money electronically, you'll set up your non-Ally account at this time. When you make this choice, a panel opens and asks for the amount of the transfer and your external bank account and routing numbers. (We show you an image of a check to help you quickly know which numbers to enter.) You'll then be asked whether you want to make transfers from this account in the future. Say "yes," and we'll save this account for you to use again in the future. Before you can make transfers with a non-Ally account, we'll need to verify ownership of that account. Once verification is complete, your non-Ally account will be ready to use. If you need us at any time along the way, we're here to help at 1-877-247-ALLY (2559).

    2. Scan your deposit – Ally eCheck Deposit: All you need to scan your check from your home or office is a scanner and computer with an internet connection. See how it works

    3. Wire transfer: If you would like to transfer funds from a non-Ally account call us at 1-877-247-ALLY (2559). We'll help you with the information you need to give to the other financial institution.

    4. Mail your deposit: You can also fund your account with a paper check — sorry, we do not accept cash. Make sure the check is endorsed and made payable to you. You should also write "Deposit only" along with your account number on the back. Be sure to seal the envelope properly and mail it to us at:

    Ally Bank P.O.

    Box 13625

    Philadelphia, PA 19101-3625

  • How do I make a wire transfer?

    A wire transfer is a type of electronic funds transfer from one institution to another. It is a quick and easy way to move your money. Ally offers domestic and international wires.

    We won't charge you to wire funds into your Ally account, but your other financial institution might charge you to wire funds out from your account with them.

    To wire money  to your Ally account from another bank in the U.S., you'll need to give the other bank this information:

    • Receiving Bank: Ally Bank
    • ABA/Routing Number: 124-003-116
    • Address: 6985 Union Park Center, Midvale, UT 84047
    • Beneficiary Account Number: Your Ally Bank Account Number
    • Beneficiary Name: Name as it appears on your Ally Bank Account

    To wire money  to your Ally account from a non-U.S. bank, you'll need to give the other bank this information. We use JP Morgan Chase Bank, N.A. to process Ally's incoming international wire transfers.

    • Receiving Bank: JP Morgan Chase Bank, N.A. 
    • ABA/Routing Number: 021000021
    • Address: 1 Chase Manhattan PLZ, New York, NY 10005 
    • SWIFT Code or Bank Identification Code: CHASUS33
    • Beneficiary Account Number: 802904391
    • Beneficiary Name: List 'Ally Bank' since the wire is being processed by JP Morgan Chase Bank, N.A. 
    • Further Credit: Your Ally Bank Account Number and your name as it appears on your Ally Bank account. 

    Unfortunately, we cannot receive wire transfers from Western Union.


    To wire money  from your Ally account to another bank in the U.S.:

    • Print and complete the Ally Bank Domestic Wire Transfer Form (pdf), and fax it to us at 1-866-608-2635.
    • You can also find the form in Ally Online Banking by logging in at allybank.com and selecting Communications then Forms to find the appropriate Wire Transfer Form.
    • Or call us at 1-877-247-ALLY(2559). 

    We'll contact you by phone to confirm the information before we wire your money.

    Ally charges a $20.00 fee for each outgoing domestic wire transfer. Check with the financial institution where you're wiring the money to see if they'll charge you for an incoming wire.

    Ally does not offer outgoing international wire transfers.

  • How do I open a certificate of deposit?

    There are three ways:

    1. Online: Submit an application online at allybank.com
    2. Phone: Call us at 877-247-ALLY (2559)
    3. Mail: Download the application that's right for you and mail it to the address on the application

  • How do I open an Ally bank account?

    There are three ways:

    1. Online: Submit an application online at allybank.com
    2. Phone: Call us at 877-247-ALLY (2559)
    3. Mail: Download the application that's right for you and mail it to the address on the application

  • How do I open an Ally Trust Account?

    To open a trust account, individuals (sorry, no corporations or businesses) need to:

    1. Obtain a legal trust agreement — the legal trust must be set up outside of Ally and typically requires the services of an attorney
    2. Mail us a completed  Ally Trust Account application — carefully follow the instructions on the application, but important documents you’ll need include copies of:
      • The pages in the trust agreement describing the trust, including the formal names of the trust, grantor(s) and trustee(s)
      • The trust agreement’s signature page with the grantor(s) and trustee(s) signatures
      • The notary page of the trust
      • The original or certified death certificate(s) if anyone named in the trust title and/or any trustee(s) is deceased
      • Any amendments to the original trust agreement (revocable trusts only)
      • The Last Will and Testament for Testamentary Trusts (irrevocable trusts only),
      • including copies of the:
        • Cover page
        • Portions of the will describing the trust
        • Signature page
        • Notary page
    3. Fund your account by:
      • Personal check (sorry, we don't accept cash, foreign checks or checks payable to any person or entity other than you)
      • Transfer from an existing Ally account
      • Wire transfer or transfer from a non-Ally account

    If you need help setting up an Ally Trust Account, please call us at 1-877-247-ALLY (2559). We're available 24/7.

  • How do I pay a bill?

    After you’ve set up who you want to pay (your payees):

    1. Select the Pay Bills tab in Ally Bill Pay
    2. Type in a payment amount and Scheduled Delivery Date for each bill
    3. If you have multiple Ally Interest Checking Accounts, pick an account to make the payment from
    4. Select the Make Payment button

  • How do I protect myself from an overdraft?

    You can link your Interest Checking Account to an Ally Online Savings Account or Money Market Account by calling us at 1-877-247-ALLY (2559). If you don’t have an Online Savings Account or Money Market Account, you can open one online or call us.

  • How do I raise my rate?

    When our current interest rate is higher than your interest rate, you can log in to your account and choose "raise now" on the Account Details page, chat with us online or call us at 1-877-247-ALLY (2559) to raise your rate.

    Since rates may change, be sure to take action the same day you see the rate you want. You can log into your account and raise your rate online, or simply call us and we'll be happy to help you. Please do not send your rate increase request via Ally Secure Email.

  • How do I return to my saved online application?

    1. Select Open an Account on the ally.com homepage
    2. On the Open an Account page, select I’ve already started an application
    3. Enter your Application ID and Application password that was emailed to you

    If you’re having problems, please call us at 1-877-247-ALLY (2559).

  • How does Ally Bill Pay help me remember to pay bills?

    • eBills: receive online statements from billers directly in Ally Bill Pay. You can then pay after reviewing, or set up rules to pay automatically
    • Alerts: set up emails that alert you a few days before a bill is due
    • Automatic payments: pick a date to automatically pay a company or person on a regular basis
    • Payment confirmation: each time a payment is made, you will receive a confirmation. To see payment confirmation, go to the Payment Activity tab

  • How does Ally Bill Pay make paying bills easier?

    • The Financial Calendar: a monthly view of paid and scheduled bills
    • Alerts: let you know when bills are due and you receive them through email
    • Automatic payments: bills that you set up to be paid automatically on a recurring schedule (monthly, quarterly, etc.)
    • Payment confirmation: a unique confirmation number that proves you paid the bill
    • eBills: an online version of a bill statement that can replace paper bills

  • How long do online transfers take?

    Between Ally accounts

    Immediately

    Between a non-Ally and an Ally account

    3 business days

  • How long do test deposits take?

    Test deposits are part of the process when you designate a non-Ally bank account for online funds transfers. Typically, the entire process takes 3 business days. In most cases, you will see the test deposits appear in your non-Ally account the following business day.

  • How many deposits can I make each month?

    Make as many deposits as you want into these accounts:

    • Money Market
    • Online Savings
    • Interest Checking

    You can make an initial funding deposit into a certificate of deposit (CD) but you can’t add more money until maturity. Additional funds can be added at maturity and during the grace period.

  • How quickly do bills get paid?

    How quickly your bills get paid will be different for each payee — some can be paid the next day and some can take up to 4 days (when a paper check has to be sent).

    To make it easier for you, the Bill Pay calendar builds in the number of days for each payee automatically. The first available date, excluding weekends and federal holidays, will be the fastest a payment can be delivered to a payee.

    You’ll pick a Scheduled Delivery Date for each bill, based on the date you wish to pay the bill. This date will also be the day your account will be debited.

    Ally Bill Pay Tip: Paying bills a few days in advance of a bill’s due date — especially the first time you send a payment — can help you avoid a late fee. Keep in mind that we make every effort to deliver your payment by the Scheduled Delivery Date, but payments to some payees may take longer. For payments that are critical to you, we suggest you select a Scheduled Delivery Date at least 4 business days prior to your bill due date.

  • How will I add money to my Interest Checking Account?

    There are six ways to add money to your account:

    • Move funds online between Ally accounts
    • Make transfers online between your Ally account and your accounts at other banks that have been registered with Ally
    • Scan and submit your check images with Ally eCheck DepositSM
    • Use the direct deposit form to set up your paycheck or Social Security deposits. Download form
    • Wire transfer
    • Checks sent by U.S. mail (Please don't send cash)

  • How will I confirm a bill was paid?

    You'll receive an online confirmation for every payment made. A unique reference number will prove you made a payment.

    To view this information:

    1. Select the Payment Activity tab in Ally Bill Pay
    2. From the Actions column, select View
    3. View the payment’s unique reference number

    If a payment required that a paper check be sent to a payee, you can view the date the check cleared and a digital copy of the cleared check (when available) using the steps above.

  • I already have an Ally account. How do I set up a new non-Ally account to transfer funds?

    It’s easy, just follow these simple steps:

    1. Log in to your Ally online bank account
    2. From the left side of the page, select Transfer Funds
    3. Choose the Non-Ally accounts option
    4. Select the Manage Non-Ally Accounts tab, then the Add Account button

    We’ll ask you to provide the following information for the new non-Ally account:

    • Routing number
    • Account number
    • Account type

    We verify the ownership of your non-Ally account before it can be used for funds transfers. If you have questions at any point, we can help. Call us any time at 1-877-247-ALLY (2559).

  • I have forgotten my password or my username is blocked. What should I do?

    Forgotten password:

    1. Select log in from the homepage
    2. Enter your username then select continue
    3. Select I forgot my password next to the password field
    4. Choose whether you’d like your password hint emailed to you or if you’d rather change your password
    5. Select submit

    If you select to change your password, follow the steps provided.

    Blocked username:

    If your Ally Bank username is locked out simply call us 24/7 at 1-877-247-ALLY (2559) to have it reset.

  • I recently made a transfer between my Ally accounts. Where is my money?

    Transfers between your Ally accounts take place immediately.

  • I recently made a transfer from my Ally account to my non-Ally account. Where is my money?

    Transfers from an Ally account to a non-Ally account take 3 business days.

    How it works

    • Monday: Request a transfer by 7:30 pm ET (add an extra day for requests made after 7:30 pm)
    • Tuesday: We withdraw the money from your Ally account
    • Wednesday: We deposit the money into your non-Ally account

    Want to view a pending transfer?

    1. Log in to your Ally account
    2. Go to Transfers > Ally to non-Ally Accounts 
    3. Select Pending Transfers from the Display options 

    If you think there was a problem with your transfer, contact or call us 24/7 at 1-877-247-ALLY (2559).

  • I recently made a transfer from my non-Ally account to my Ally account. Where is my money?

    Transfers from an Ally account to a non-Ally account take 3 business days.

    How it works

    • Monday: Request a transfer by 7:30 pm ET (add an extra day for requests made after 7:30 pm)
    • Tuesday: We withdraw the money from your non-Ally account
    • Wednesday:  Log in to see the money deposited into your Ally account. You can withdraw the money (already earning interest) after 1 more business day
    • Thursday: Withdraw the money deposited into your account

    Want to view a pending transfer?

    1. Log in to your Ally account
    2. Go to Transfers > Ally to non-Ally Accounts 
    3. Select Pending Transfers from the Display options 

    If you think there was a problem with your transfer, contact or call us 24/7 at 1-877-247-ALLY (2559).

  • I'm not getting Sleeping Money alerts. How do I get them?

    Just make sure we have your correct email address by checking your profile online and making any necessary changes. You can also call us at 1-877-247-ALLY (2559) to reach a live person who can assist you with updating your email address. Once we have your correct email address, you'll receive Sleeping Money alerts if your money goes to sleep on you.

  • Is a signature card good for life?

    Yes, for the life of the account.

  • Is Ally Bank a different bank from GMAC Bank?

    Ally Bank used to be called GMAC Bank. It's the same bank. Deposits you made when we were GMAC Bank, along with any new deposits you make now that we are Ally Bank, are insured up to $250,000 per depositor. Read more about FDIC.

  • Is Ally Bank affiliated with Ally Financial?

    Yes, Ally Bank is part of the Ally Financial family of companies.

  • Is Ally Bank FDIC insured?

    Yes. Deposits at FDIC-insured institutions, like Ally, are insured up to $250,000 per depositor, per institution.

  • Is Ally Bank part of Ally Financial?

    Yes, Ally Bank is part of Ally Financial. Built on the foundation of GMAC Financial Services (a 90 year old company) Ally offers a full suite of auto financing products and services, in addition to direct banking. We're moving forward with a new mission and direction. It starts with our promise to keep our rates among the best, always. We won’t hide our fees, and you won’t see fine print or asterisks on ally.com. We’re focused on helping you save your money. So we have no account minimums: deposits or balances. It’s the right thing to do for customers. Want to know more?  Read the Ally Story.

  • Is Ally Bill Pay included with Ally's Interest Checking Account?

    Yes. Ally's free online bill pay is included with your Interest Checking Account— no additional enrollment is required. Once your new account is opened, you can take advantage of this secure, easy and environmentally-friendly way to pay bills.

  • Is my Ally Bank VISA ® debit card Personal Identification Number (PIN) different from my Automated Telephone Banking PIN?

    Yes, the two numbers are different. The first time you use the Automated Telephone Banking system, we will ask you to change your PIN. You can then reset the number to match your debit card PIN if you like.

  • Is my deposit insured?

    Yes. Ally Bank is insured by the Federal Deposit Insurance Corporation for up to $250,000 per depositor. Deposits at FDIC insured institutions are now insured up to at least $250,000 per depositor.

  • Is my money at Ally Bank at risk as a result of the ResCap bankruptcy?

    No. ResCap’s actions have no impact on Ally Bank operations. Rest assured, your money is not at risk as a result of the ResCap bankruptcy case. You can still expect the same great service and products you’re accustomed to. And, of course, your deposits continued to be FDIC insured to the maximum allowed by law.

  • Is Online Banking free?

    Yes.

  • Is there a minimum amount I have to deposit to get the Ally Ten Day Best Rate Guarantee?

    No, we don't require a minimum deposit open a CD or obtain the Ally Ten Day Best Rate Guarantee.

  • My password has failed, or I have forgotten it. What should I do?

    From allybank.com: Select Forgot Password beneath the box where you log in. You'll then be asked to enter the email address you used when creating the account. We'll email you a link with instructions to update your password within 24 hours.

    From Ally Mobile Banking: Select Password Hint under the password field. If the hint that displays doesn't help, you'll be prompted to call Ally and we'll help you out right over the phone.

  • What are Ally's ATM fees?

    Ally doesn't charge fees to use ATMs nationwide. And, if you are charged ATM fees by other banks in the U.S., we'll automatically reimburse you at the end of your monthly statement period. To find a nearby ATM, use the Ally ATM & Cash Locator.

  • What are eBills?

    An eBill is an online version of a bill or statement that can replace a traditional paper copy. Many large companies, like your electric, phone, cable and major credit card companies have the ability to send you eBills.

    To receive eBills at Ally, you must already receive your bill online at the payee’s website. Ally will ask for the payee’s website credentials so we can log in on your behalf and set up your eBill.

  • What are Sleeping Money alerts?

    If you have a Money Market or Online Savings account, we send you email reminders to let you know when your money could be working harder. If your account has not had withdrawals for a certain amount of time, we tell you ways your money could be doing more—even if it means recommending you switch to another account, such as our No Penalty CD, to earn even higher interest. This is just one way we work hard at being a better bank for you.

  • What are test deposits, and why do I need to verify them?

    We use test deposits to protect the money and account information of our customers. When you designate a non-Ally account for online funds transfers, we make small deposits into the account and ask you to verify the amount of each deposit. This lets us know you own the account and that we have the correct routing and account numbers. It’s a standard practice in banking.

  • What are the current rates on certificates of deposit?

    You can view our current rates by visiting our High Yield Certificate of Deposit, Raise Your Rate Certificate of Deposit or No Penalty Certificate of Deposit pages. You can also call the Automated Telephone Banking System at 1-877-247-ALLY (2559). Rates may change frequently.

  • What can I do with my online bank account?

    You can:

    • Check your current Ally Bank account balance(s)

    • Transfer funds between an Ally Bank Interest Checking Account, Money Market Account and Online Savings Account and non-Ally accounts

    • Log in to use available features within Ally Mobile Banking through m.allybank.com or one of our free apps for iPhone® or Android™.

    • See up to 18 months of account activity

    • Nickname your accounts

    • Use Ally Email to communicate securely with Customer Care for any questions about accounts and transactions

    • Change your personal information, such as your street address, email, phone, password, secret question, and telephone Personal Identification Number (PIN)

    • Search and find specific transactions

    • Use our free Bill Pay service to pay bills online

    • Place and/or remove stop payments

    • Open additional accounts

    • Download activity to Microsoft Money® or Quicken®

    • Request checks, deposit slips, and forms

  • What do I do if I forget my Automated Telephone Banking PIN?

    Simply log in to your account to reset your PIN. You can also call us at 877-247-Ally (2559), and we will reset your PIN right away.

  • What do I have to do to get the Ally Ten Day Best Rate Guarantee?

    Just open a CD account and fund it within 10 days to get the best rate we offer during that time.

  • What happens if a bill payment fails?

    If a bill payment fails, we’ll send an email to alert you.

    Common reasons payments fail:

    • The account number or payee address information is incorrect
    • The payee cannot accept payment until a bill has been posted
    • Your account status with the payee

  • What happens if a company or individual posts my payment later than the date I chose in Ally Bill Pay?

    If a payee doesn't post your payment on time, we'll work with them to resolve the issue — as long as:

    • The Scheduled Delivery Date you selected was before or on the bill due date
    • Your eligible account was in good standing with sufficient funds on the Scheduled Delivery Date you selected

    Call us 24/7 at 1-877-247-2559 (ALLY) and we’ll work with you to get your late fees reimbursed — up to $300 per late payment. Please see our Online Banking Services Agreement for more details.

  • What happens if you don't have a signature card for me?

    If for any reason we don't have a signature card for you, we're required by federal law to withhold taxes on the interest earned on each of your accounts. You have 60 days to sign your card before we start withholding taxes (backup withholding), and we cannot stop withholding until we have a card on file for you. We want to help, so we send out regular reminders letting you know your 60 days are almost up and that we don’t have a card on file for you.

  • What if I forget my PIN?

    Simply call us at 877-247-Ally (2559), and we'll send you a PIN reminder right away. If you need a new PIN, we can help you with that as well.

  • What if I need to access the money in my CD ladder early?

    Since the CDs in a ladder have staggered maturity dates, you can have regular penalty-free access to a portion of your money, as each CD within the ladder matures.

    If you need access to your money before your CDs mature, there may be an early withdrawal penalty.

    For example, with a 3-year ladder, one of your CDs will mature every year, and you'll either renew it into a new 3-year CD to keep the ladder going, or you can cash it out. This allows you to benefit from the higher interest rates typically available on longer term CDs while still having regular access to your money.

  • What if I need to talk to someone?

    You can do that anytime with our 24/7 Customer Care Support at 1-877-247-ALLY (1-877-247-2559).

  • What if I think there’s been an error on my statement?

    While we make every effort to keep accurate records, if you feel we’ve made an error in any way, please call us at 877-247-Ally (2559). We’ll update any incorrect information promptly.

  • What if I'm a joint account owner?

    Federal law requires that we have a signature card for each authorized signer of an account.

  • What if interest rates go up, and I have a CD ladder?

    One of the benefits of a CD ladder is the staggered maturity dates. When a CD in your ladder matures, you can renew it at the current, potentially higher rate.

    Plus - if your CD ladder includes the Ally Raise Your Rate CD, you'll have the option of a one-time rate increase during the term of the 2-Year Raise Your Rate CD, and with the 4-Year Raise Your Rate CD, you can increase the rate twice during the term if our rates go up.

    Learn more about the Ally Raise Your Rate CD

  • What information do I need to open an Ally Interest Checking Account?

    All you'll need is your name, contact information, and social security number. If you're opening a joint account, you need that information for each account owner. If you already have an account with us, we'll ask for your online username and password, so we can securely identify you and pre-fill most of the application for you. Call us at 1-877-247-ALLY (2559) if you need these or to open your account by phone.

  • What is a CD ladder?

    A CD ladder is a group of CDs with staggered maturity dates. A CD ladder is a great savings solution that allows you to take advantage of the generally higher earning power of longer term CDs, while still maintaining the more frequent access to a portion of your money that comes with shorter term CDs.

    Learn more about CD Ladders

  • What is Ally Bank?

    Ally Bank is a subsidiary of Ally Financial and offers savings, CDs and checking accounts.

    Learn more about Ally Bank

  • What is Ally Bill Pay?

    Ally Bill Pay lets you pay bills securely, online one at a time or on a recurring schedule. You can pay a company or an individual (a payee) as long as you have an address for them.

  • What is Ally's 2 Year CD?

    Our 2 Year CD gives you a great rate when you fund your CD and the flexibility to lock in a better rate during the CD term. If you see our 2 Year CD rate go higher than what you have once during your term, you can give us a call to lock in that higher rate for the remainder of the term. It’s one more way we help you grow your money faster.

  • What is Ally's Raise Your Rate Certificate of Deposit?

    Our Raise Your Rate Certificate of Deposit is a high interest CD that gives you the flexibility of increasing your rate to our current interest rate if it goes up during your term.

    With our Raise Your Rate 2 year CD, you have the option to increase your interest rate once; with our Raise Your Rate 4 year CD you can increase your interest rate twice.

  • What is Bill Pay’s Financial Calendar?

    The Financial Calendar shows your upcoming bills as well as scheduled one-time and automatic payments occurring during the month. Bills and payments can be seen in the calendar. All of this helps you keep your finances organized.

    Note: The Financial Calendar allows you to view several months ahead but it’s only accurate up to 1 month in advance because automatic payments can only be projected that far.

  • What is Express Web Connect and how do I use it?

    Express Web Connect automatically downloads transactions from Ally Online Banking into Quicken. After launching Quicken, it will ask you to input your Ally Online Banking username and password, and answer your security questions.

    It will then automatically import your transaction information from your Ally account.

  • What is the Ally Ten Day Best Rate Guarantee?

    The Ally Ten Day Best Rate Guarantee gets you the best rate we offer for your CD when you fund your CD within 10 days of opening or renewing your Ally account, including open or maturity date. It's just one more way we're making sure your money works hard and earns more.

  • What is the difference between an Online Savings Account and Money Market Account?

    The main difference is in how you access your money. A money market account gives you more access because you can be issued a Visa® Debit Card and checks for these accounts. An online savings account does not support the use of checks and does not come with a debit card.

    It's important to note that there are Federal limits on transactions from U.S. savings and money market accounts.

    You can always call us and request a check made out to you. You can also make unlimited deposits and ATM withdrawals. But, Federal law limits other electronic, telephone and check transactions to a total of 6 per statement cycle. These limited transactions can be to other accounts or to a third party. If you go over the limit we charge $10 per transaction.

  • What is the minimum deposit for an Ally Certificate of Deposit?

    There is no minimum deposit to open our High Yield Certificate of Deposit, Raise Your Rate Certificate of Deposit or No Penalty Certificate of Deposit.

  • What is the minimum deposit for opening an account?

    It's always $0 to open. There are also no monthly service fees.

  • What is the monthly maintenance fee on the account?

    We have no monthly maintenance fees whatsoever. To see what transaction fees we do change and why, just select the Fees tab on our Money Market Account and Online Savings Account pages.

  • What is the relationship between Ally Financial, Ally Bank and GMAC, Inc.?

    GMAC, Inc. has been renamed Ally Financial. The Ally brand was first introduced in May 2009 when GMAC Bank, Ally Financial’s wholly owned subsidiary, was renamed as Ally Bank, member FDIC. The brand has resonated very well with customers, so we have leveraged the Ally brand for the broader organization.

  • What is Web Connect and how do I use it?

    Web Connect allows you to download your transactions from Online Banking, launch your Quicken software, and reconcile your transactions.

    Since you are downloading your transactions manually from Ally's website into a Quicken format (QFX), you do not enter each transaction manually in Quicken.

    Here are the steps required in order to use Web Connect:

    1. Login in to www.allybank.com.
    2. Select download account activity from right hand navigation.
    3. Select applicable account and date range.
    4. Select Quicken format.
    5. Select Save or Open File.
      1. If Open File is selected, Quicken will open and import transaction data.
      2. If Save File is selected, open Quicken and follow import rules.

    You can download up to 18 months of transaction history from Online Banking.

  • What products can I use for a CD ladder?

    Since CD ladders work best with CDs that have staggered maturity dates, consider building your ladder with Ally High Yield CDs and Raise Your Rate CDs. Since you can choose from several different terms, you can customize a CD ladder according to your savings goals. You can also build a ladder using our IRA High Yield CDs and IRA Raise Your Rate CDs.

    To set up a sample CD ladder, try our CD Ladder tool.

  • What should I do if my card is lost or stolen?

    Call us at 877-247-Ally (2559) as soon as you discover your card is missing. We'll immediately cancel your card and issue a replacement. You can also write to us at:

    Ally Bank Customer Care
    P.O. Box 951
    Horsham, PA 19044

  • What type of Ally accounts can I access through Quicken?

    You can access the following Ally account types through Quicken:

    • Interest Checking
    • Online Savings Account
    • Money Market Account
    • Certificate of Deposit

    Note: Ally does not currently support IRA account access through Quicken.

  • What types of certificates of deposit do you offer?

    We offer three types: a High Yield Certificate of Deposit with terms of 3, 6, 9, 12, 18, 36, and 60 months; 2 year and 4 year Raise Your Rate Certificate of Deposit that let you raise your rate during your term if our rates go up; and a No Penalty Certificate of Deposit with an 11 month term that has no early withdrawal penalty.

  • What types of trust accounts does Ally offer?

    We offer revocable and irrevocable trusts. Any Ally account, except IRAs, can be opened as a trust:

    • Ally CDs
    • Ally Savings Accounts
    • Ally Money Market Accounts
    • Ally Interest Checking Accounts

    Ally doesn't offer business or corporate trust accounts.

  • What version of Quicken can I use with Ally Online Banking?

    Ally Online Banking works best with Quicken versions that are no more than 2 years old.

  • What's a signature card?

    It’s a card you sign when you open an account at any bank, including Ally. It identifies you as the owner of the account and allows your bank to conduct everyday banking business for you. Federal law requires banks to verify the identity of anyone who opens an account and to keep that information on file. A signature card helps fulfill these requirements, so we keep one signature card on file for each customer.

  • What's a trust account?

    It's a deposit account that can be opened by an individual for the benefit of someone else (beneficiary). Trust accounts:

    • Protect assets during and after the grantor's life
    • Must have a specific purpose, a designated beneficiary and specific duties for the trustee as designated by the grantor
    • Require a legal trust, which must be set up outside of Ally, and typically requires the services of an attorney

  • What's the difference between an Interest Checking Account and a Money Market Account?

    Both accounts give you easy access to your money and a competitive interest rate on your balance.

    Federal regulations limit the number of transactions (transfers or withdrawals) you can make from a Money Market Account to just six per monthly statement period. While you will receive checks and a debit card for those transactions, you won't have access to the free online bill pay service that comes with an Interest Checking Account. Remember, deposits are always unlimited and don't count towards your six transaction limit.

    With our Interest Checking Account, there's no limit on the number of transactions you can make. You'll also get the convenience of our online bill pay service for free. And as your checking balance grows, you could earn a higher interest rate.

  • When are deposits made with Ally eCheck DepositSM posted to my account?

    Ally eCheck Deposits made online before 4 pm ET Monday through Friday will post that evening. Ally eCheck Deposits made after 4 pm ET Monday through Friday will post the evening of the next business day. Please see our funds availability schedule in the Ally eCheck Deposit section of the Ally Deposit Agreement for more details.

  • When is interest posted, and how do I receive it?

    Interest is typically posted on the maturity date. It can, however, also be posted monthly, quarterly, semi-annually, or annually. You can request to receive it in one of three ways:

    • By official check
    • By internal transfer to another Ally Bank account
    • By external transfer to a registered non-Ally bank account

    To make your request, just call us at 877-247-Ally (2559) or write to us at:

    Ally Bank Customer Care
    P.O. Box 951
    Horsham, PA 19044

  • When is money to pay bills withdrawn from my account?

    Funds to pay bills are withdrawn from your account on the date you request—the Scheduled Delivery Date—the same day the payee should receive the payment.

  • When is my money available to me after I deposit a check?

    Existing customers, whose accounts have been open for more than 30 days:

    • For U.S. Treasury and Ally checks, all funds are available on the next business day
    • For all other checks drawn on any other U.S. financial institution other than Ally Bank, Cashiers, Certified, Teller’s, Traveler’s, Federal, State or Local Government, and US Postal Money Orders checks:
      • $200 is available on the next business day
      • Up to $4800 is available on the 2nd business day
      • Amounts over $5000 are available on the 7th business day

    New customers, whose accounts were just opened within the last 30 days:

    • For U.S. Treasury checks:
      • Up to $5000 is available on the next business day
      • Amounts over $5000 are available on the 9th business day
    • For Cashiers, Certified, Teller’s, Traveler’s, and Federal, State and Local Government, and US Postal Money Order checks, all funds are available by the second business day
    • For any other checks, all funds are available on the 7th business day

    Checks deposited by customers with a history of overdraft activity may be subject to a seven business day hold.

  • When will I receive my new debit card or checks?

    Your free debit card and initial check order will arrive in the mail within 10 business days after we receive your opening deposit. If you re-order free Ally standard checks we'll send you a secure email asking you to confirm your address. Once your address is confirmed, your checks should arrive in 10 business days.

  • When will I start earning interest?

    No later than the business day we receive your opening deposit.

  • When will transfers between internal Ally Bank accounts be credited?

    Immediately.

  • Where can I find Ally ATMs?

    You won't see an Ally branch or ATM, but you can use your Ally debit card at any ATM worldwide. Plus, if you use any ATM in the U.S., we'll automatically reimburse ATM fees charged by other banks at the end of your monthly statement period.

    To find an ATM, use the Ally ATM & Cash Locator at allybank.com. You can also use the ATM & Cash Locator at our mobile banking site—m.allybank.com—or download our Mobile Banking app for iPhone® or Android™.

  • Where can I find out how much interest I earned on my account?

    From allybank.com:

    1. Log in to your Ally account
    2. Choose an account from the my accounts page
    3. Select the More Details link in the right hand column on your account details page

    The Interest YTD information is displayed on the right on your account details page. If you earned interest on the account in the previous year, the Interest Prior Year information will be displayed below the YTD information.

    From Ally Mobile Banking:

    1. Log in to your Ally Mobile Banking app or m.allybank.com from your web-enabled smartphone
    2. Choose an account from the dashboard

    The Interest YTD information is displayed in the screen's header. If you earned interest on the account in the previous year, the Interest Prior Year information will be displayed by swiping the header to the left.

  • Where can I mail my deposit?

    You can deposit a paper check by mail anytime at:

    Ally Bank

    P.O. Box 13625

    Philadelphia, PA 19101-3625

    Make sure the check is endorsed and made payable to you. You should also write "Deposit only" along with your account number on the back. Sorry, we do not accept cash.

    If you’ve used all of the pre-paid, self-addressed Ally Bank envelopes included with your welcome kit, just give us a call or request more online – they’re free!

  • Where can I obtain Ally's financial statements?

    Our financial statements are included in our quarterly and annual reports on Forms 10-Q and 10-K that are filed with the U.S. Securities and Exchange Commission. These documents are available at the SEC website or on our SEC Filings page.

  • Where do I mail my auto finance payment?

    Payment Processing Center  
    P.O. Box 78234 
    Phoenix, AZ 85062-8234

  • Which accounts allow transfers?

    You can make transfers to and from our:

    • Online Savings Account
    • Money Market Account
    • NOW Account
    • Interest Checking Account
    • CMG Accounts

    Note: Money cannot be transferred to or from a certificate of deposit.

  • Which accounts can I see and access online or on my web-enabled mobile phone?

    All of them:

    • High Yield Certificate of Deposit

    • No Penalty Certificate of Deposit

    • Online Savings Account

    • Money Market Account

    • NOW Account

    • Interest Checking Account

  • Which accounts can I see and access online or on my web-enabled smartphone?

    All of them:

    • Certificates of Deposit: High Yield CD, Raise Your Rate CD, and No Penalty CD

    • IRAs: High Yield IRA CD, Raise Your Rate IRA CD, and Online Savings IRA

    • Online Savings Account

    • Money Market Account

    • NOW Account

    • Interest Checking Account

  • Which Ally accounts can I use with Ally eCheck DepositSM?

    You can make deposits into your:

    • Ally Interest Checking Account
    • Ally Online Savings Account
    • Ally Money Market Account
    • Ally CD, if you haven't funded it yet (please check our daily deposit limits in the Ally Deposit Agreement)

  • Which interest rate will apply to my Interest Checking Account balance?

    Your account balance at the end of the day determines the rate we use to calculate your interest earned for that day. The interest you earn each day is then totaled and paid to you at the end of your monthly statement period. To see how your checking account balance can influence how much interest you earn, go to Interest Checking Rates, enter your average balance, then select Calculate.

  • Which internet browsers work best with the Ally Bank site?

    Many browsers work with allybank.com, but for best results we recommend you use:

    • Microsoft Internet Explorer 8 or 9
    • Mozilla Firefox version 9.0 or higher
    • Google Chrome version 16.0 or higher
    • Safari version 5.0 or higher

    You can also use your mobile device to log in to Ally Mobile Banking at m.allybank.com, or download our Mobile Banking app to get secure access to your account. Learn more about Ally Mobile Banking

  • Who can I pay with bill pay?

    You can pay any company or person who has a valid U.S. account. Many well-known companies are already in our bill pay directory, making setup easy for you.

  • Who owns Ally Financial?

    View the ownership structure of Ally Financial in our Media Center.

  • Why aren't my Ally account transactions showing in Quicken?

    There are a few possible reasons:

    • There are special characters in your account nickname. Characters, such as &, @, $, *, will prevent Quicken from updating.

    • There were no transactions in your account for the given time period. This is often the case with CDs.

    • You changed your Ally Online Banking password and forgot to update the information in Quicken.

    For more detailed information about using Quicken, please visit their support center at www.quicken.intuit.com/support.

  • Why should I give Ally Bank my consent to do business electronically?

    To access your accounts online, we require your consent to send and receive your account information electronically.

    Once you provide your consent you can bank with Ally online

    • Manage your accounts with free online banking
    • Make deposits from home using Ally eCheck DepositSM
    • Pay your bills online with free online Bill Pay
    • Transfer money anytime, anywhere with Popmoney® (pay other people online)
    • Access Mobile Banking
    • Get free Account Alerts and Notifications

    If you provide your consent and decide to withdraw it later, you can call us any time to do so, at no charge. If you choose to withdraw consent, you will lose access to online banking services.

  • Will Ally Bank products and services be different from what I'm used to?

    Yes, Ally Bank will be different—in a good way. That means 24/7 Customer Care Support, no minimum deposits and no minimum balances. We’ve also developed new products that give you more options, like our No Penalty CD and online statements. All without reducing our rates, which are always among the top. You can even compare our rates against our competitors. See how we stack up.

  • Will I be able to view or edit transfers made by a joint account holder?

    Either account holder can view pending transfers, but only the person who created the transfer can change or cancel it online. If you need to make a change, please check with account holder who created the transfer.

  • Will I pay a fee for using an ATM in a foreign country?

    If you use an ATM in a foreign country, you may be charged a fee of up to 1% of the transaction amount for the currency conversion and/or cross border transaction. Ally only reimburses ATM fees charged by other banks if the ATM is in the US.

  • Will my money be protected in a trust account?

    Yes. Trust accounts are insured by the Federal Deposit Insurance Corporation (FDIC) up to the maximum allowed by law. Learn more at the FDIC.