help & FAQs
Would you like to...
- Open an account
- Read the Ally story
- Learn about our High Yield Certificate of Deposit
- Learn about our No Penalty Certificate of Deposit
- Learn about our Online Savings Account
- Learn about our Money Market Account
- Compare our products
- Learn how to get the most out of FDIC
- Compare CD rates
- Learn about early withdrawal fees
- Calculate earnings
- Compare CD rates
- Learn about our no fee early withdrawal
- Compare Online Savings Account rates
- See what fees we charge and why
- Use our savings calculator
- Compare Money Market Account rates
- Use our savings calculator
FAQs
- Is my Ally Bank VISA® check card Personal Identification Number (PIN) different from my Automated Telephone Banking PIN?
- Where can I find an Ally Bank location?
- What do I do if I forget my Automated Telephone Banking PIN?
- Is Ally Bank affiliated with GMAC?
- Is Ally Bank FDIC insured?
- What are Sleeping Money alerts?
- I'm not getting Sleeping Money alerts. How do I get them?
- Do I have to keep a large balance to get Sleeping Money alerts?
- How do I change my address?
- How do I get started?
- Can I use my new online banking account immediately?
- What can I do with my online bank account?
- How do I open a certificate of deposit?
- What are the current certificate of deposit rates?
- Are there any fees to open or maintain a certificate of deposit?
- Are there transaction fees for using my check card?
- Can I download my account information into Microsoft Money® or Quicken®?
- Can I use my Ally Bank VISA® check card at any ATM?
- Can I use my check card to rent a car?
- Do I need a PIN to use my check card at VISA® merchant locations?
- How can I apply for a check card?
- How do I activate my check card?
- How do I apply for an account?
- How do I dispute a transaction on my statement?
- How do I close my account?
- How do I find current rate information?
- How do I fund my new account?
- How do I make a deposit into my account?
- Are my deposits still FDIC insured?
- How do I make a withdrawal from my Online Savings Account?
- How do I make withdrawals from my Money Market Account?
- How do I order additional checks or deposit slips?
- How is my VISA® check card different from a credit card?
- How is my VISA® check card different from an ATM card?
- How many deposits can I make each month?
- How many withdrawals can I make from my Money Market Account each month?
- How many withdrawals can I make from my Online Savings Account each month?
- Is my Ally Bank VISA® check card Personal Identification Number (PIN) different from my Automated Telephone Banking PIN?
- Is my deposit insured?
- What do I do if I forget my Ally Bank VISA® check card PIN?
- What if I forget my PIN?
- What is the difference between an Online Savings Account and Money Market Account?
- What is the minimum deposit for opening an account?
- What is the monthly maintenance fee on the account?
- What should I do if my card is lost or stolen?
- When will I start earning interest?
- Where can I use my check card to withdraw cash, inquire about account balances, or transfer funds from my account?
- Do you use cookies or other online technologies to collect information about me?
- How do I know you have my correct information?
- How do you protect my identity?
- What if I think there’s been an error on my statement?
- Where can I see your Privacy Policy?
- Can I make additional deposits to a certificate of deposit?
- Can I withdraw money from my No Penalty Certificate of Deposit before it matures?
- Do you offer an IRA certificate of deposit?
- How do I receive my money when my certificate of deposit matures?
- How do I withdraw money early from a No Penalty Certificate of Deposit?
- What if I need to withdraw money before my High Yield Certificate of Deposit matures?
- What is the minimum deposit for an Ally Bank Certificate of Deposit?
- What types of certificate of deposit options do you offer?
- When is interest posted, and how do I receive it?
- Can I set up recurring and scheduled transfers?
- Does Ally Bank have checking accounts?
- How do I access a saved application?
- How do I communicate securely with Customer Care?
- How do I enable Javascript?
- How do I enable cookies?
- How do I login to my online account?
- How do I start a career with Ally?
- How do I upgrade my browser or operating system?
- How far back can I see transactions?
- How will this change affect my accounts?
- Is Ally Bank a different bank from GMAC Bank?
- Is Ally Bank still part of GMAC?
- Is Online Banking free?
- What if I need to talk to someone?
- What should I do if my browser is rejected?
- When will transfers between internal Ally Bank accounts be credited?
- Which accounts allow transfers?
- Which accounts can I see and access online?
- Which internet browsers work best with the Ally Bank site?
- Will Ally Bank products and services be different from what I’m used to?
- Will I still be able to write checks on my accounts?
- I'm not getting Sleeping Money alerts. How do I get them?
- What happens if the CD rate changes after I open a new account?
- Where can I find Ally Bank locations?
- Does Ally Bank ask for Social Security Numbers, usernames, passwords or credit card numbers by email or during an online chat?
- Why do I keep receiving multiple emails from Ally Bank?
- How do I report phishing or suspicious emails that appear to come from Ally?
- What should I do if I clicked a link in a fraudulent Ally Bank email?
- How can I be sure that I'm logging in to the real Ally Bank website?
- What is Ally's Ten Day Best Rate Guarantee?
- What do I have to do to get the Ally Ten Day Best Rate Guarantee?
- Is there a minimum amount I have to deposit to get the Ally Ten Day Best Rate Guarantee?
- If the CD rate you advertise changes after I open and fund my account, what rate do I get?
- The calculator isn't working. What can I do?
- I already have an account. How do I set up a new external account to transfer funds?
- What are test deposits, and why do I need to verify them?
- How long do test deposits take?
- Why do online funds transfers take three to five business days?
- How do banks make online funds transfers?
- What if I need my money immediately?
- I'm opening an account. How do I set up an External Account for online funds transfers?
- Why should I choose to fund online when I open my account?
- What's a signature card?
- Do you need a signature card for each account I have with you?
- What if I'm a joint account owner?
- Is a signature card good for life?
- What happens if you don't have a signature card for me?
- What is Ally Bank's routing number?