How do I dispute a transaction on my statement?

You can call us to discuss your account 24/7 at 877-247-Ally (2559).

You can also send us a letter. Be sure to include your name, account number, the transaction dollar amount, and an explanation as to why you believe there is an error. Mail your letter to:

Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044

You can also find more information on your account agreement and billing statement for details concerning billing disputes.