Help Center: Additional Topics

Other FAQs

• Can I add or remove a name to my contract and title?

  We do not generally allow retail finance customers to add or remove a name on the contract or title. Please Contact Us if you have questions about adding or removing a person to your contract or title.

  Please Contact Us if you are a lease customer and have questions about adding or removing a person on your contract or title.

  Lease customers can submit a completed and signed credit application to us by fax or mail:

  By fax:

  1-866-619-8676

  By mail:

  Ally
  P.O. Box 380901
  Bloomington MN, 55438
  

• Can I transfer my contract or lease account to another person?

  You could be eligible to transfer your contract or lease account to another person who qualifies. Please Contact Us for an application. Arizona residents: Contact your GM or Chrysler Group LLC dealer for assistance.

  Note: SmartBuy/Buyer’s Choice accounts cannot be transferred. Also, special promotional rates are not transferable.

• How can I obtain a copy of my contract or lease agreement?

  You should have received a copy of your contract or lease agreement from your dealership when you bought or leased your vehicle. If you don’t have a copy, you can request a copy from your dealership. If the dealership is no longer in business or unable to assist you, please Contact Us.

• How do I change my name on my contract or lease?

  • Fax legal proof of your name change to 316-652-6349. Examples of legal proof include a marriage certificate, divorce decree, or copy of your Social Security card
  • Reference your account number on the fax
  • Typically, we can make your requested change within 48 hours

• How do I get a duplicate title or lien release if I’ve paid off my vehicle?

  If your title is lost or has been misplaced and we held the lien:

  Contact Us and we’ll provide you with a letter confirming that our lien has been released.

  Please have the following information ready:

  • Vehicle Identification Number (VIN)
  • Year, make, and model of vehicle
  • State where the vehicle was last titled
  • Name as it appears on the title

  For duplicate title requests:

  Contact your state's motor vehicle department.

• How do I get my title so I can sell my vehicle?

  For finance contracts:

  We’ll mail the title (in states where we hold the title) or release of lien to the primary account holder’s address after receipt of funds and verification of payoff. You can schedule a payoff online or mail your payment to the Payment Processing Center.

  • If you mail your payment, you can speed up your payoff by sending certified funds – we don’t need to place a hold on certified funds
  • We can release our lien directly with the state if your state has an electronic title program and your record is held electronically. States with this program include: Arizona, California, Florida, Hawaii, Idaho, Massachusetts, New York, Pennsylvania, South Carolina, and Virginia. Your state’s motor vehicle department will either provide you with a clear title or remove your creditor’s name from the vehicle’s title record

  For leases: Please Contact Us for assistance.

• How do I update my insurance information?

  Retail Finance Contracts or SmartBuy/Buyer’s Choice customers: You can mail updates to:

  Ally
  P.O. Box 674
  Minneapolis, MN 55440-0674.
  

  Lease customers: If you received a letter from us requesting insurance information, visit our insurance service center or mail a copy of your insurance policy to:

  Ally
  P.O. Box 618
  Minneapolis, MN 55440-0618
  

  All customers: You can call us at 1-888-505-9393, or fax your account number and insurance information to 1-888-505-9401.

• How long does a transfer take?

  If approved, transfers typically take from 7 to 20 days from the date we receive a completed credit application.

• What are the fees for transferring my account?

  • Lease accounts: $595; in Missouri, the fee is $670
  • Finance contract accounts: (excludes SmartBuy/Buyer’s Choice): Up to $150, based on state of residence
  • Note: Transfer, tax, title, and licensing fees cannot be financed

• What do I do if I move and need to register my vehicle in a different state?

  You can get vehicle registration requirements from your new state’s motor vehicle department. Most states post this information online. If the state requires a title, provide this fax number:

  • Fax to PDP Services: 410-584-1691

  Lease customers may also need a Power of Attorney (POA) form. Contact Us if you need one. Make sure you provide us with your new garaging address (the physical address where you keep the vehicle).

• What do I do if my vehicle is repossessed?

  We’ll send you a notice outlining how you can get your vehicle back after it has been repossessed. For details, contact the Redemption Center at 1-877-845-8862.

• What happens if my financed vehicle is totaled?

  You’re responsible for the balance on the account even if your vehicle is totaled.

  If you have no insurance:
  Please Contact Us so we can assist you.

  If you have insurance:
  Contact your insurance company to begin the claim process. After you’ve made your claim, please Contact Us to provide:

  • Date of loss
  • Location of vehicle
  • Mileage
  • Deductible amount
  • Claim number
  • Adjustor's name and phone number
  • Email address for the insurance company
  • Insurance company name
  • Physical street address and P.O. box address where the insurance company would like the title mailed
  • Any settlement amount

• Where can I find the finance charges paid last year, and year-to-date, on a vehicle loan?

  Follow these steps:

  Step 1

  Log in to Ally Auto Online Services.

  Step 2

  Select the Account Information link under Manage on the My Vehicles page.

  Step 3

  See the Contract Details section on the Account Information page.

  Remember, information regarding finance charges paid is only available to retail customers. Also, if you have multiple accounts, you’ll need to look under Contract Details for each account.

• Will the monthly payment change if I transfer my account?

  Leases: The monthly payment amount will change because of use and personal property taxes, which are different for each state.

  Contracts: The monthly payment amount could change because of the amount financed, the finance rate, and the number of payments.