Help Center: Online Services

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Top FAQs

See the top FAQs for this category.

Other FAQs

  • Can I arrange to pay off my financed vehicle online?

    Yes. To get your pay off amount and schedule the payment online:

    • Log in to Ally Auto Online Services
    • Go to My Vehicles and select a vehicle account
    • Select Request Quote
    • Select Make a Payment
    • Select Other Amount and enter the payoff amount
    • Select payment date
    • Select the bank account or add a new bank account
    • Review and authorize payment

  • Can I download my auto account information to Quicken®?

    Sorry, you cannot download Ally Auto account information to Quicken® at this time.

  • Can I pay ahead or make extra payments while on Auto Pay?

    Yes. Log in to Ally Auto Online Services, select the account, and select Make a Payment. Follow the steps to complete an online payment. You can also increase the amount of your payment if you’d like to pay more each month. Note: Making extra payments will not change your scheduled Auto Pay deductions, which will continue as usual on the same day each month.

  • Can I pay ahead or make extra payments while on Direct Pay?

    Yes. Contact Us to let us know you’re mailing in additional funds. We cannot accept additional payments online. Note: Direct Pay customers don’t receive monthly billing statements. If you’re a Direct Pay customer and you’d like monthly billing statements, change your account online to Auto Pay.

  • Can I request a payoff for my financed vehicle online?

    Yes. To request a payoff online:

    • Log in to Ally Auto Online Services
    • Go to My Vehicles and select a vehicle account
    • Select Request Quote
    • View and/or print payoff

  • Can I request a quote online for returning my leased vehicle?

    Yes. To request a quote online:

    • Log in to Ally Auto Online Services
    • Go to My Vehicles and select a vehicle account
    • Select the vehicle account you want a quote for
    • Select Request Quote
    • Answer questions about your leased vehicle
    • View and/or print payoff

    Note: Contact Us for a buyout quote for your leased vehicle.

  • Can I schedule a payment if I don’t have my statement?

    Yes. You can schedule payments online any time.

  • Can I schedule a payment without my statement?

    Yes. You can schedule payments online any time unless you're enrolled in Direct Pay.

    If you mail your payment:

    • Be sure to include your name and account number on each payment
    • Attach a statement if you choose to use a single check to make payments on multiple accounts

  • How can I stop Auto Pay?

    • Payments scheduled before 3:00PM ET can be cancelled until 3:00PM ET on the scheduled payment date.
    • Payments scheduled after 3:00PM ET and before 6:00PM ET can be cancelled until 6:00PM ET on the day it was scheduled or until 3:00 PM ET on the scheduled payment date.
    • Payments scheduled after 6:00 PM ET can be cancelled until 3:00PM ET on the scheduled payment date.

    Go to Ally Auto Online Services

    Select the Edit Auto Pay option from the My Vehicles screen.

    Select Cancel Auto Pay

    You can also Contact Us to stop Auto Pay.

  • How can I stop Direct Pay?

    Go to Ally Auto Online Services at least 4 business days before your due date:

    • Select the Edit Direct Pay option from the My Vehicles screen
    • Select Cancel Direct Pay

    You can also Contact Us to stop or suspend Direct Pay. This will cancel all future payments. You’ll need to re-enroll if you want to have Direct Pay in the future. Note: If your payment is already in process, you will be unable to cancel Direct Pay.

  • How do I access my vehicle account information online?

    • Select Log in or My Accounts
    • Continue by entering your username, select Auto Accounts and enter your password

  • How do I change my payment due date?

    Please Contact Us to change your due date.

  • How do I change my trusted image or challenge questions for Ally Auto Online Services?

    Here’s how to change your trusted image or challenge questions:
    1. Log in to your account at allyauto.com/
    2. Go to My Online Profile
    3. Select either Trusted Image or Challenge Questions
    4. Follow the instructions to make your updates

  • How do I enroll in online statements for my vehicle account?

    You can enroll online or by contacting us:

    1. Online:

    • Log in to Ally Auto Online Services and go to the My Vehicles page
    • Select the option to Enroll in Online Statements
    • The list of eligible accounts will display (accounts already enrolled in Direct Pay are not eligible)
    • Select the button to Enroll in Online Statements

    2. Contact Us and one of our customer care representatives will help

    Note: You must be registered in Ally Auto Online Services to receive online statements.

  • How do I make a vehicle account payment online?

    Register with Ally Auto Online Services, add your account and bank account information, and securely make your payments online 24/7 at no charge. Here’s how:

    • Log in to Ally Auto Online Services
    • Go to the My Vehicles page
    • Select the vehicle you want to make a payment on
    • Select Make a Payment
    • Enter the payment amount and follow the instructions to complete your payment

    You can also enroll in Auto Pay at Ally Auto Online Services and have your payments automatically withdrawn from your account monthly.

  • How do I request a copy of a billing statement?

    View and print up to 6 months of billing statements online any time if you’re registered with Ally Auto Online Services and the account is enrolled in online billing. (Note: You can see only statements generated after you enrolled in online statements.)

    Contact Us at our 24/7 automated voice response system to request a copy of a billing statement that was mailed to you.

  • How do I update my bank account information?

    Here’s how you enter new bank information or delete account information:

    • Log in to Ally Auto Online Services:
      • Select My Payment Accounts under Manage My Profile
      • Enter new bank account information, accept authorization, and select Save
    • Log in to Ally Auto Online Services and select My Payment Accounts under Manage My Profile:
      • Select the bank account you want to delete
      • Enter new bank account information, accept authorization, and save

  • How will I know when my online statement is available for my vehicle account?

    You’ll receive an email when your online billing statement is ready to view.

  • I am being asked to input additional information during the log in process. Is my information safe and secure?

    We recognize that you have to input additional information to successfully access your account. We apologize for the inconvenience.

  • I am not receiving emails informing me that my billing statement is ready to view. What can I do to see my information?

    We are experiencing issues with our email notification system and apologize for any inconvenience. You can however, see your upcoming payment information approximately 21 days prior to the due date by logging into the website and accessing the My Vehicle page. Select the billing details link to view information regarding next payment amounts due and associated payment due date.

  • I attempted to make a payment, but I'm not sure if it was accepted since I didn't receive a confirmation. How can I check the status of the payment?

    You can verify the status of the payment by checking the pending payments link. If your payment is listed, rest assured your payment was successfully scheduled. If your payment is not listed, it was not scheduled. If you need to make a payment you can:

    Call 888-925-2559. Note: A third party service provider fee may apply.

    Or mail payment to:

    Payment Processing Center
    P.O. Box 9001951
    Louisville, KY  40290-1951

    If you choose a different payment method, and you incur a late fee or a processing fee because you were unable to schedule payment online, please contact us at 888-925-ALLY (2559). We may reimburse you for the late fees.

  • I have more than one vehicle, but I can only see information about one vehicle. Where do I look?

    Your first vehicle will always appear opened like a file folder with information and links available to manage your account. You will need to scroll down to see any additional accounts. They will be listed in a separate row on the page.

    Due to website changes, if you previously were managing a vehicle that was financed or leased by another individual and you were not a co-buyer or co-lessee on that account, you will no longer have access to that vehicle account.

    There could be other reasons why you don’t see a vehicle. Please call us at 1-888-925-ALLY (2559) and press option 5 if you need additional assistance.

  • I have not received a payment confirmation email for a recent payment made. How do I get one?

    We are currently experiencing issues with our email notification system and are unable to send you an electronic payment confirmation. You can view your payment activity by logging into ally.com/auto and access the link titled Payment History located on the My Vehicles page. Details of the specific payment can be seen by accessing the Online Activities link on the My Vehicles page.

  • If I'm enrolled in Direct Pay, can I enroll in Auto Pay?

    Yes, all you have to do is:

    • Log in to Ally Auto Online Services
    • Cancel Direct Pay from Edit Direct Pay
    • Select Enroll in Auto Pay and enter the requested information
    • We’ll confirm enrollment online and by email

    Note: Follow these instructions, only if you want to change your payment dates and amounts, schedule additional payments, or receive statements.

  • Should I register my computer?

    It depends. If it’s a private computer you use all the time, like one you use in your home, it’s a good idea to register it; you’ll only have to enter your username and password when you log in.

    It’s not a good idea to register a public computer like those in a public place, like a library or coffee shop. When you log in from a public computer that you haven’t registered, we’ll use additional verification in the form of challenge questions to make sure it’s really you.

  • The email address you have on file is not the address I want to use. How do I change it?

    If you want to update your email address, please log into your account and select the My online profile link located in the upper right of the My Vehicles page. Select the tab for email address and enter your new email address.

    Please keep in mind that this email address is used for sending communications regarding your online profile or for sending notifications when a billing statement is ready to view if you are enrolled in online billing statements. Initiating a change to your email address does not change your username.

  • The website won't accept my date of birth. What can I do?

    When typing in your date of birth, you must use forward slashes (ex. mm/dd/yyyy).

  • What accounts are eligible for Ally Auto Online Services?

    All automotive accounts financed through Ally, GMAC, GMAC NA, National Auto Finance Company, Nuvell Credit Company, American Suzuki Financial Services, and other authorized creditors are eligible unless any of the following applies:

    • You’ve paid your account in full
    • You’ve returned the vehicle on your SmartLease or SmartBuy/Buyer’s Choice account
    • Your account has been closed or canceled

    Contact Us if you can’t access your account online and none of the above applies.

  • What accounts can I use to make a payment online?

    You can use your checking or savings account. Make sure you have your bank account number and your routing number available when scheduling payments.

  • What are challenge questions and why do I need them for Ally Auto Online Services?

    Challenge questions are questions you set up on our site that we’ll ask when you log in from a computer that’s not registered with us. These questions provide additional security to your account by helping prevent someone who is not you from accessing it. When you answer these questions correctly, we’ll know it’s you trying to log in to your account.

  • What are my Ally Auto Online Services payment options?

    You can choose automated withdrawal with Auto Pay or online payments:

    • Auto Pay (automatic withdrawal): Have your monthly payment withdrawn directly from your checking or savings account on the day you choose. You also have the flexibility of paying more than the scheduled amount.
    • Online payments: If you finance through us, you can schedule one-time payments, withdrawn from your checking or savings account.

  • What is a trusted image?

    The trusted image is a picture you select to be displayed on our site when you log in. You'll know it's us because it's something you picked that only we know. Never enter your password or other personal information if you don’t see the trusted image you selected.

  • What is PPT?

    PPT stands for Personal Property Tax and is determined by the taxing jurisdiction for your garaging address. PPT can be billed either semi-annually or annually. Your PPT is due when you receive your billing statement.

    Note: You’re responsible for any PPT you owe when your lease ends. For example, PPT for the period you leased your vehicle that your jurisdiction collects after your lease ends.

  • What statement preferences are available for my vehicle account?

    We offer online (paperless) and mail (paper) statements. Select or change your account statement preference online:

    • Log in to Ally Auto Online Services and select a vehicle account
    • Select Account Information
    • Select Edit Statement Preference
    • Select either online or mail, then save

    You can also Contact Us to make your selection by phone

    Note: Direct Pay customers are not eligible for mail or online statements.

  • What's the difference between Auto Pay and Direct Pay?

    Auto Pay lets you automatically withdraw monthly payments from your designated checking or savings account on the same day each month. There’s no charge for this service:

    • Save time and money; you don’t have to write and mail checks each month
    • Set up Auto Pay for each of your accounts if you have more than one
    • Go online and view or change your Auto Pay payment amount or payment date – up to 10 days past your original due date. Note: This will not change your due date, and late charges may apply
    • Select your statement preference and enroll in online billing statements to receive monthly email notifications
    • View your future monthly deductions by selecting Pending Payments
    • We’ll send you an email when your payments are applied or to confirm any changes you made to your Auto Pay payment date, amount, or bank account

    Direct Pay is also an automatic payment program with no fees:

    • Payments are automatically withdrawn from your checking or savings account on your due date only when an amount is due (unless you elect to pay ahead and have your deductions continue on your due date each month)
    • You won’t receive monthly billing statements, but you can view payments that have been applied to your account by selecting Payment History after logging in to Ally Auto Online Services. Note: You won’t be able to view pending payments for future monthly deductions
    • Online Services customers receive an email after payments are applied

  • When can I expect to receive my paper billing statements by mail for my vehicle account?

    Billing statements are mailed about 20 days before your due date.

    Note: Direct Pay customers are not eligible for statements by mail.

  • When will my Auto Pay payment be applied to my vehicle account?

    You can go online and schedule the day you want us to withdraw your monthly payment. If your automatic payment deduction falls on a weekend, holiday, or at the end of a shorter month, your payment will be deducted on the next business day.

  • When will my online payment be applied to my vehicle account?

    • The payment you schedule on a business day before 3:00PM ET will be applied to your account on the payment date you selected.
    • If you schedule a payment after 3:00PM ET and before 6:00PM ET on a business day your payment will be applied to your account on either the next business day, with an effective date of the day you scheduled the payment, or the payment date you selected.
    • Payments scheduled after 6:00PM ET, or on a Saturday or a Sunday will be applied to your account on the payment date you selected.

  • Where can I view my payment activity for my vehicle account?

    To view payment activity:

    • Log in to Ally Auto Online Services
    • Select Payment History
    • You’ll see all payments applied to your account

  • Where can I view my total balance or next payment due?

    To view your balance or next payment due:

    • Log in to Ally Auto Online Services
    • View summary information on the My Vehicles page
    • Or select Billing Details to view more information

  • Where can I view or cancel an Online payment?

    To view or cancel a scheduled payment online:

    • Log in to Ally Auto Online Services
    • Select Pending Payments
    • You’ll see payments that have not yet processed
    • To Cancel select the payment and cancel it.
    • Payments scheduled before 3:00PM ET can be cancelled up to 3:00PM ET on the scheduled payment date.
    • Payments scheduled after 3:00PM ET and before 6:00PM ET can be cancelled until 6:00PM ET on the day it was scheduled or until 3:00 PM ET on the scheduled payment date.
    • Payments scheduled after 6:00 PM ET can be cancelled until 3:00PM ET on the scheduled payment date.

  • Which internet browsers work best with the Ally Auto site?

    For Windows XP, Vista, or Win 7 

    • Microsoft Internet Explorer 7.0, 8.0 or 9.0

    • Firefox 3.6 

    • Chrome 8.0 and higher 

    • Safari 5.0 and higher

    For Macintosh using OS 10.5x or higher 

    • Safari 5.0 and higher 

    • Firefox 3.6 

    • Chrome 8.0 and higher

    Note: If you are using a different browser version, it might render correctly with our site; however, we recommend the configurations listed above as they have been certified for our website.

  • Why won’t it let me add a vehicle?

    In order to add a vehicle, it must have been financed or leased by you. If the vehicle is financed or leased by someone else and you are not a co-buyer or co-lessee, you won’t be able to add it to your profile.

    There could be other reasons why you can’t add a vehicle. Please call us at 1-888-925-ALLY (2559) and press option 5 if you need additional assistance.