Other FAQs
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Can I get an extension at the end of my lease?
Yes, you can extend your lease. You may be charged a fee for the extension, and there may be a limit on how many extensions you can request. Contact Us for information.
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Can I return my leased vehicle before my scheduled end date?
Yes. Check your lease agreement to determine the charges for returning your leased vehicle early. Note: You won’t receive a refund for any unused additional mileage you purchased if you return your vehicle early.
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Do I need to return my vehicle to the dealership I originally leased it from?
No. You can return your vehicle to any dealership with a franchise to sell your particular vehicle in the U.S.
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How can I determine excess mileage or wear charges at the end of my lease?
You’ll find excess mileage and wear charges in your lease agreement. You can also:
- Check out our Excess Wear Table
- Use the Wear Square to determine whether your vehicle has excess wear
- Check with your dealer to determine approximate excess wear costs. Dealerships can sometimes repair or replace items with excess wear before you return the vehicle
- Refer to the Welcome Kit we sent to you or to your vehicle return kit sent to you as you approach your lease end
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What are my financing options if I decide to purchase my vehicle?
Ally has a variety of finance terms available for qualified buyers. Check with your dealership for more information.
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What do I need to do to return my vehicle at the end of my lease?
- Inspect the vehicle yourself for excess wear before you return it. (Use our Wear Square to help determine extent of damage)
- Compare your current mileage against what’s allowed on your contract. If your current mileage is greater, you’ll have to pay for the excess.
- Call your local GM or Chrysler Group LLC dealer to arrange to turn in your vehicle
- When you return your vehicle, please bring the following:
- A copy of your lease agreement
- All original equipment, including keys, keyless entry remotes, DVD player, headphones, DVD remote, etc.
- All documents you received at the beginning of your contract, including the owner’s manual and maintenance guide
- While at the dealership, be sure to complete an odometer statement to document current mileage
- If you need a vehicle, ask your dealership about a new vehicle
- Contact Us to tell us when you returned your vehicle
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When will I be notified about my end of lease?
You’ll receive a return kit about 120 days before your scheduled end date. The kit includes information about your end of lease options and how to prepare for the option you choose.
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Will I be charged for mileage or wear on my ComTRAC Lease vehicle?
No. You’re responsible for the full residual balance of the vehicle at the end of the lease. Note: Vehicles with high mileage and wear may not sell for the full residual value owed on the ComTRAC Lease, and this could leave you with a balance due.
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Will I receive a refund for any unused additional mileage I paid for when I leased my vehicle?
In some instances, you may receive a refund for the unused additional mileage you paid for when you signed your lease. You will not receive a refund if the lease ends early, you buy your vehicle or the vehicle is a total loss. See your lease agreement for details.
