Help Center: Payment Options

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Top FAQs

See the top FAQs for this category.

Other FAQs

  • Can I pay ahead or make extra payments while on Direct Pay?

    Yes. Contact Us to let us know you’re mailing in additional funds. We cannot accept additional payments online. Note: Direct Pay customers don’t receive monthly billing statements. If you’re a Direct Pay customer and you’d like monthly billing statements, change your account online to Auto Pay.

  • Can I schedule a payment without my statement?

    Yes. You can schedule payments online any time unless you're enrolled in Direct Pay.

    If you mail your payment:

    • Be sure to include your name and account number on each payment
    • Attach a statement if you choose to use a single check to make payments on multiple accounts

  • Can I skip or extend my auto payment?

    To learn more about extension options, and whether you may qualify, please contact an Ally Customer Care Associate at 1-888-925-Ally (2559), Monday – Friday, 7 am – 7 pm and Saturday, 9 am – 4 pm local time.

  • How can I pay on a vehicle account that has been charged off?

    Mail your payment to:

    Payment Processing Center
PO Box 78369
Phoenix, AZ 85062-8390

    Note: Please include your account number on your check.

  • How can I stop Auto Pay?

    • Payments scheduled before 3:00PM ET can be cancelled until 3:00PM ET on the scheduled payment date.
    • Payments scheduled after 3:00PM ET and before 6:00PM ET can be cancelled until 6:00PM ET on the day it was scheduled or until 3:00 PM ET on the scheduled payment date.
    • Payments scheduled after 6:00 PM ET can be cancelled until 3:00PM ET on the scheduled payment date.

    Go to Ally Auto Online Services

    Select the Edit Auto Pay option from the My Vehicles screen.

    Select Cancel Auto Pay

    You can also Contact Us to stop Auto Pay.

  • How can I stop Direct Pay?

    Go to Ally Auto Online Services at least 4 business days before your due date:

    • Select the Edit Direct Pay option from the My Vehicles screen
    • Select Cancel Direct Pay

    You can also Contact Us to stop or suspend Direct Pay. This will cancel all future payments. You’ll need to re-enroll if you want to have Direct Pay in the future. Note: If your payment is already in process, you will be unable to cancel Direct Pay.

  • How do I update my bank account information?

    Here’s how you enter new bank information or delete account information:

    • Log in to Ally Auto Online Services:
      • Select My Payment Accounts under Manage My Profile
      • Enter new bank account information, accept authorization, and select Save
    • Log in to Ally Auto Online Services and select My Payment Accounts under Manage My Profile:
      • Select the bank account you want to delete
      • Enter new bank account information, accept authorization, and save

  • What accounts can I use to make a payment online?

    You can use your checking or savings account. Make sure you have your bank account number and your routing number available when scheduling payments.

  • What vehicle payment options are available?

    One-time payments
    You can schedule one-time payments, withdrawn from your checking or savings account, by logging into Ally Auto Online Services.

    Auto Pay (automatic withdrawal)
    Have your monthly payment withdrawn directly from your checking or savings account on the day you choose. You also have the flexibility of paying more than the scheduled amount. You can set up automatic recurring payments with Auto Pay by logging into Ally Auto Online Services.

    Send a scheduled payment to:

    Mail

    Payment Processing Center
    P.O. Box 9001951
    Louisville, KY 40290-1951

    Send payment disputes, payments with restrictions or endorsements, or customer service correspondence to:

    Ally Financial
    P.O. Box 380901
    Bloomington, MN 55438

    Phone
    For information about making a payment by phone, please call 1-888-925-2559. Note: A third party service provider fee may apply

    Direct Pay
    Have your monthly payment withdrawn directly from your checking or savings account on your due date. To obtain a Direct Pay application, or for more information, please call 1-888-925-2559.

  • What's the difference between Auto Pay and Direct Pay?

    Auto Pay lets you automatically withdraw monthly payments from your designated checking or savings account on the same day each month. There’s no charge for this service:

    • Save time and money; you don’t have to write and mail checks each month
    • Set up Auto Pay for each of your accounts if you have more than one
    • Go online and view or change your Auto Pay payment amount or payment date – up to 10 days past your original due date. Note: This will not change your due date, and late charges may apply
    • Select your statement preference and enroll in online billing statements to receive monthly email notifications
    • View your future monthly deductions by selecting Pending Payments
    • We’ll send you an email when your payments are applied or to confirm any changes you made to your Auto Pay payment date, amount, or bank account

    Direct Pay is also an automatic payment program with no fees:

    • Payments are automatically withdrawn from your checking or savings account on your due date only when an amount is due (unless you elect to pay ahead and have your deductions continue on your due date each month)
    • You won’t receive monthly billing statements, but you can view payments that have been applied to your account by selecting Payment History after logging in to Ally Auto Online Services. Note: You won’t be able to view pending payments for future monthly deductions
    • Online Services customers receive an email after payments are applied

  • When are late charges assessed?

    Check your contract to see when late charges will be assessed to your account.

  • When will my Auto Pay payment be applied to my vehicle account?

    You can go online and schedule the day you want us to withdraw your monthly payment. If your automatic payment deduction falls on a weekend, holiday, or at the end of a shorter month, your payment will be deducted on the next business day.

  • When will my online payment be applied to my vehicle account?

    • The payment you schedule on a business day before 3:00PM ET will be applied to your account on the payment date you selected.
    • If you schedule a payment after 3:00PM ET and before 6:00PM ET on a business day your payment will be applied to your account on either the next business day, with an effective date of the day you scheduled the payment, or the payment date you selected.
    • Payments scheduled after 6:00PM ET, or on a Saturday or a Sunday will be applied to your account on the payment date you selected.

  • Where can I view my payment activity for my vehicle account?

    To view payment activity:

    • Log in to Ally Auto Online Services
    • Select Payment History
    • You’ll see all payments applied to your account

  • Where can I view my total balance or next payment due?

    To view your balance or next payment due:

    • Log in to Ally Auto Online Services
    • View summary information on the My Vehicles page
    • Or select Billing Details to view more information

  • Where can I view or cancel an Online payment?

    To view or cancel a scheduled payment online:

    • Log in to Ally Auto Online Services
    • Select Pending Payments
    • You’ll see payments that have not yet processed
    • To Cancel select the payment and cancel it.
    • Payments scheduled before 3:00PM ET can be cancelled up to 3:00PM ET on the scheduled payment date.
    • Payments scheduled after 3:00PM ET and before 6:00PM ET can be cancelled until 6:00PM ET on the day it was scheduled or until 3:00 PM ET on the scheduled payment date.
    • Payments scheduled after 6:00 PM ET can be cancelled until 3:00PM ET on the scheduled payment date.