Help Center: SmartBuy & Buyer's Choice

Other FAQs

• Am I required to pay a disposal fee?

  When you return a vehicle to us and want us to sell it for you, we need to get the vehicle ready for the sale. This is a fee for getting a vehicle ready for sale.

  You're required to pay a disposal fee if you decided to return your vehicle and your contract requires that you pay a disposal fee if you return your vehicle to us.

• Can I get an extension at the end of my term?

  Yes, you can extend your term. You may be charged a fee for the extension, and there may be a limit on how many extensions you can request. Contact Us for information.

• Can I return my vehicle before my scheduled end date?

  Yes. Check your contract to determine the charges for returning your vehicle early. Note: You won’t receive a refund for any unused additional mileage you purchased if you return your vehicle early.

• Do I need to return my vehicle to the dealership I originally visited?

  No. You can return your vehicle to any dealership with a franchise to sell your particular vehicle in the U.S.

• How can I determine excess mileage or wear-and-tear charges at the end of my SmartBuy or Suzuki Buyer's Choice balloon payment program?

  You’ll find excess mileage and wear charges in your contact. You can also:

  • Check out our Excess Wear Table
  • Use the Wear Square to determine whether your vehicle has excess wear
  • Check with your dealer to determine approximate excess wear costs. Dealerships can sometimes repair or replace items with excess wear before you return the vehicle
  • Refer to the Welcome Kit we sent to you or to your vehicle return kit sent to you as you approach the end of your term.

• What are my financing options if I decide to purchase my vehicle?

  Ally has a variety of finance terms available for qualified buyers. Check with your dealership for more information.

• What do I need to do to return my vehicle at the end of my SmartBuy or Suzuki Buyer's choice balloon payment program contract?

  • Inspect the vehicle yourself for excess wear before you return it. (Use our Wear Square to help determine extent of damage)
  • Compare your current mileage with what’s allowed on your contract. If your current mileage is greater, you’ll have to pay for the excess.
  • Call your GM or Chrysler Group LLC dealer to arrange to turn in your vehicle
  • When you return your vehicle, please bring the following:
    • Vehicle title and Power of Attorney form
    • A copy of your contract
    • All original equipment, including keys, keyless entry remotes, DVD player, headphones, DVD remote, etc.
    • All documents you received at the beginning of your contract, including the owner’s manual and maintenance guide
  • While at the dealership, be sure to complete an odometer statement to document current mileage
  • If you need a vehicle, ask your dealership about a new vehicle
  • Contact Us to tell us when you returned your vehicle

• What is a disposal fee?

  When you return a vehicle to us and want us to sell it for you, we need to get the vehicle ready for the sale. This is a fee for getting a vehicle ready for sale.

• What is the early sale agreement form I received from you?

  The early sale agreement form is for customers who want to sell a vehicle back to us early. If you want to sell your vehicle back early, please sign the agreement and return it to us.

• When will I be notified about my vehicle return options?

  You’ll receive a return kit about 120 days before your scheduled end date. The kit includes information about your end of term options and how to prepare for the option you choose.

• Why did I get a Power of Attorney form in the mail?

  You received a Power of Attorney form because you don’t have your title or you didn’t give your title to the dealership. We need Power of Attorney from you so that we can get a vehicle title and sell the vehicle for you.

• Why do I have to bring the title of my vehicle to the dealership?

  We need the title of the vehicle to transfer ownership to us so we can sell the vehicle for you.

• Why have I been asked to send in a Power of Attorney (POA) form?

  We need the title of the vehicle to transfer ownership to us so we can sell the vehicle for you. If you don’t have a title, we need a POA form to get a title so that we can sell the vehicle for you. Print a Power of Attorney form or Contact Us and we’ll send you one.