Help Center

Ask a question

Top Auto Finance FAQs

  • How do I make a vehicle payment online?

    1. Log in to Ally Auto Online Services.
    2. From the My Vehicles page, select Make a Payment.
    3. Select the desired account, and enter the date and amount.
    4. Verify and authorize your payment.

    You can also enroll in Auto Pay and have your payments automatically withdrawn from your account monthly. Auto Pay and one-time payments are also available using Ally Auto Mobile Pay.

  • Can I make extra payments while on Auto Pay?

    Yes. To make extra payments:

    1. Log in to Ally Auto Online Services.
    2. From the My Vehicles page, select Make a Payment.
    3. Select the desired account, payment type, date and amount.
    4. Verify and authorize your payment.

    You can also make extra payments using Ally Auto Mobile Pay.

    Making extra payments will not change your scheduled Auto Pay payments. They will continue as usual on the same day each month.

  • When are late charges assessed?

    Please refer to the payment schedule in your contract to see when late charges will be assessed. If you need to request a copy of your contract, contact Ally Auto at 1-888-925-ALLY (2559).

  • How do I change my payment due date?

    Please Contact Us to change your due date.

  • Can I request a payoff for my financed vehicle online?

    Yes. To request a payoff online:

    • Log in to Ally Auto Online Services
    • Go to My Vehicles and select a vehicle account
    • Select Request Quote
    • View and/or print payoff