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Payments FAQs

  • What vehicle payment options are available?

    We offer several options, including online, mail, phone or Direct Pay.

    Online
    Auto Pay (automatic withdrawal) - Set up automatic recurring payments
    One-time - Schedule one-time payments online or use Ally Auto Mobile Pay

    Mail
    Send a scheduled payment to:
    Payment Processing Center
    P.O. Box 9001951
    Louisville, KY 40290-1951

    Send payment disputes, payments with restrictions or endorsements, or customer service correspondence to:
    Ally Financial
    P. O. Box 380901
    Bloomington, MN 55438

    Phone
    Call 1-888-925-2559 to pay over the phone. A third party service provider fee may apply.

    Direct Pay
    Have your monthly payment withdrawn directly from your checking or savings account on your due date. For more information, call 1-888-925-2559.

  • How do I make a vehicle account payment online?

    If you have already enrolled, log in to Ally Auto Online Services to make a one-time payment.

    1. From the My Vehicles page, select Make a Payment
    2. Select the desired account, date and amount
    3. Verify and authorize your payment

    You can also enroll in Auto Pay and have your payments automatically withdrawn from your account monthly, or make a one-time payment using Ally Auto Mobile Pay.

  • How do I change my payment due date?

    Please Contact Us to change your due date.

  • Can I skip or extend my auto payment?

    To learn more about extension options, and whether you may qualify, please contact an Ally Customer Care Associate at 1-888-925-Ally (2559), Monday – Friday, 7 am – 7 pm and Saturday, 9 am – 4 pm local time.

  • What happens if my payment is returned for non-sufficient funds?

    If your payment is returned by your financial institution, we will present the payment to your bank again. If the payment is not honored by your bank after the second submission, that payment will be reversed from your account, and you’ll have to submit another payment. We’ll send you a communication, either by U.S. Mail or email, to let you know the payment was returned. Once you have sufficient funds in your payment account, you'll need to resubmit the payment online or via the payment methods listed below.

    Send a scheduled payment to:
    Payment Processing Center
    P.O. Box 9001951
    Louisville, KY 40290-1951

    Send payment disputes, payments with restrictions or endorsements, or customer service correspondence to:
    Ally Financial
    P.O. Box 380901
    Bloomington, MN 55438

    Phone: You can choose to make another payment by phone. A third party service fee may apply.

    Direct Pay: You can choose to mail a payment, make a payment by phone, or reestablish Direct Pay to make the past due payment.