Help Center: Interest Checking

Top FAQs

See the top FAQs for this category.

Other FAQs

  • Are my Ally Perks Current Offers immediately ready to use?

    Yes. These offers are active and the money back will be applied to your account.

  • Can I choose not to receive Ally Perks offers from a specific retailer?

    Yes. You may block future offers from a participating retailer. If you change your mind, log in to ally.com and visit the Preferences page. Then, select unblock next to the retailer’s name.

  • Can I choose the Ally account into which money back from Ally Perks goes?

    Yes. You may have money back sent to an Ally checking, savings or money market account. 

  • Can I have one debit card for all of my Ally accounts?

    No, you should have a separate debit card for each Interest Checking Account or Money Market Account you have with Ally. If you link more than one type of account (such as two Interest Checking accounts) to the same card, you will have to choose one account as the primary account. That primary account is the only account you will be able to access with your debit card. That's why you should have a separate debit card for each account.

    To open an account or request a debit card for an existing account, call us at 1-877-247-ALLY (2559).

  • Can I participate in Ally Perks if I am a joint account holder?

    Yes. Any account holder with an Ally Checking Debit Card can earn Ally Perks with qualifying purchases. And if each account holder has a separate Ally Checking Debit Card, each person can receive different offers.

  • Can I set bills up to be paid automatically?

    Yes, Ally Bill Pay offers 2 types of automatic payments that let you easily customize Scheduled Delivery Dates, amounts, or cancel scheduled automatic payments at any time.

    Automatic fixed payment

    You can set up an automatic payment for a fixed amount on a regular basis. This is helpful for recurring bills with due dates and amounts that don’t change – such as:

    • Car
    • Mortgage
    • Rent
    • Student loan

    Automatic eBill payment

    Set up an automatic payment for the minimum amount or full amount due, based on the receipt of an eBill. This is helpful for recurring bills where the amount varies month to month – such as:

    • Credit card
    • Electricity
    • Water
    • Phone

  • Can I set up recurring and scheduled transfers?

    Yes. You can set up a scheduled or recurring transfer. Simply log in to your Ally Bank account and go to Transfers. Specify the amount of the transfer, the date range, and the frequency of transfer. We'll take care of the rest. Plus, you'll be able to review all your transfers online.

  • Do I have to keep a large balance to get Sleeping Money alerts?

    No. If you have a Money Market or Online Savings account, we'll send you Sleeping Money alerts no matter the size of your balance. We want to help you get the most you can out of your Ally account, regardless of your balance. This means recommending ways to help your money grow. We think it's just the right thing to do.

  • Do you need a signature card for each account I have with you?

    We only need one signature card for each customer no matter how many accounts the customer has with us.

  • How can I find my account number?

    1. Log in to your online bank account
    2. Choose the name of the account that you’d like to view
    3. Next to Account Number select unhide 
    4. Select hide to mask it again

  • How do I activate my debit card?

    Once you receive your card, just dial the number on the front of the card to activate.

  • How do I find current rate information?

    View all our rates, side-by-side, on our site's Compare page. You can also find more rate information on our individual High Yield Certificate of Deposit, No Penalty Certificate of Deposit, Online Savings Account, and Money Market Account pages.

  • How do I get started with Ally Bill Pay?

    Ally Bill Pay is free with an Ally Interest Checking Account. To get started with Ally Bill Pay, set up who you'd like to pay (payees):

    1. Gather your bills so you’ll have payee names, account numbers, and addresses handy
    2. Log in to your bank account
    3. Select pay bills, from the navigation on the left-hand side
    4. Type in the name of anyone you want to pay in the add payee entry box
    5. Type in an amount, pick a date, and choose the Ally account you’d like to use to pay your bills

    Once you set up payees you'll find that it's simple to schedule and make payments, set up bill alerts, and view bill details online.

  • How do I order checks?

    1. Log in to your account
    2. Select your Interest Checking or Money Market Account from your Account List
    3. Select Order Checks/Debit Card from the right hand side
    4. Choose an account from the dropdown menu
    5. Enter a starting check number, then select submit
    We’ll send you a secure email asking you to confirm your address before we mail the ordered checks. Once your address is confirmed, your checks should arrive in 10 business days.

  • How do I order deposit slips or envelopes?

    1. Log in to your account
    2. Select Deposit Slips/Envelopes from the right hand side
    3. Check the items you wish to order, then select submit

    We’ll send you a secure email asking you to confirm your address before we mail the ordered items. Once your address is confirmed, your items should arrive within 3 to 5 business days.

  • How do I protect myself from an overdraft?

    You can link your Interest Checking Account to an Ally Online Savings Account or Money Market Account by calling us at 1-877-247-ALLY (2559). If you don’t have an Online Savings Account or Money Market Account, you can open one online or call us.

  • How do I see Ally Perks offers?

    When a new offer has been added to your account, you can view it when you log in at ally.com. You can also sign up to receive email alerts letting you know when new Ally Perks offers are available.

  • How does Ally Perks work?

    It’s easy. In fact, you might already be earning Ally Perks.

    When you make a qualifying purchase using your Ally Checking Debit Card, we will deposit money into your account. For example, if you have an Ally Perks offer for $10 back when you make a qualifying $100 purchase with a selected retailer, all you have to do is make the $100 purchase using your Ally Checking Debit Card.

  • How will I know that an Ally Perks offer was redeemed successfully?

    You can always review your account history online; log in to ally.com and go to the Redeemed Offers tab or check your email for your redemption confirmation message.

  • Is Ally Bill Pay free?

    Yes, Ally Bill Pay is free with your Interest Checking Account.

  • What are Ally's ATM fees?

    Ally doesn't charge fees to use ATMs nationwide. And, if you are charged ATM fees by other banks in the U.S., we'll automatically reimburse you at the end of your monthly statement period. To find a nearby ATM, use the Ally ATM & Cash Locator.

  • What happens if I return a purchase that earned Ally Perks?

    Money you got back through Ally Perks may be taken back from your Ally account if you return a qualifying purchase. For instance, if you originally spent $200 or more to earn $20 through Ally Perks and your return decreases the original purchase total to less than $200, Ally may reclaim the $20. Please note that your Ally Perks privileges may be suspended or terminated if you make multiple returns on purchases that earned Ally Perks.

  • What if I don’t receive my money back from an Ally Perks purchase?

    First, please check that your purchase meets the offer requirements by logging in at ally.com and reviewing your Current Offers. If you feel that your purchase qualified for money back, please contact us at 1-877-247-ALLY (2559).

  • What is the Ally Ten Day Best Rate Guarantee?

    The Ally Ten Day Best Rate Guarantee gets you the best rate we offer for your CD when you fund your CD within 10 days of opening or renewing your Ally account, including open or maturity date. It's just one more way we're making sure your money works hard and earns more.

  • What is the minimum deposit for opening an account?

    It's always $0 to open. There are also no monthly service fees.

  • What should I do if my card is lost or stolen?

    Call us at 877-247-Ally (2559) as soon as you discover your card is missing. We'll immediately cancel your card and issue a replacement. You can also write to us at:

    Ally Bank Customer Care
    P.O. Box 951
    Horsham, PA 19044

  • When do you send out 1099 tax forms?

    We will mail our 1099 forms to primary account holders on or before January 31. You’ll receive a 1099-INT if the total interest paid on all of your accounts was $10 or more.

    Your 1099-INT forms will be available online for 18 months starting with the 2010 tax year. To see your current 1099-INT form:

    1. Log in to your Ally account
    2. Select statements from the left-hand navigation
    3. Under the 1099 statements header, select the Form 1099-INT for the most recent tax year

    Please call us at 1-877-247-ALLY (2559) if you have questions or don’t receive a 1099 form by February 14.

  • When is interest posted, and how do I receive it?

    Interest is typically posted on the maturity date. It can, however, also be posted monthly, quarterly, semi-annually, or annually. You can request to receive it in one of three ways:

    • By official check
    • By internal transfer to another Ally Bank account
    • By external transfer to a registered non-Ally bank account

    To make your request, just call us at 877-247-Ally (2559) or write to us at:

    Ally Bank Customer Care
    P.O. Box 951
    Horsham, PA 19044

  • When will I start earning interest?

    No later than the business day we receive your opening deposit.

  • When will transfers between internal Ally Bank accounts be credited?

    Immediately.

  • Where can I find out how much interest I earned on my account?

    To see how much interest you earned on your account this year or last year:

    1. Log in to your Ally account
    2. Choose an account from the my accounts page
    3. Select the More Details link in the right hand column on your account details page

    The Interest YTD information is displayed on the right on your account details page and the Interest Prior Year information will be displayed below that if you earned interest on the account in the previous year.

  • Which accounts allow transfers?

    You can make transfers to and from our:

    • Online Savings Account
    • Money Market Account
    • NOW Account
    • Interest Checking Account
    • CMG Accounts

    Note: Money cannot be transferred to or from a certificate of deposit.

  • Which accounts can I see and access online?

    All of them:

    • High Yield Certificate of Deposit

    • No Penalty Certificate of Deposit

    • Online Savings Account

    • Money Market Account

    • NOW Account

    • Interest Checking Account

  • Will I see Ally Perks information on my receipt?

    No. Ally will deposit money back into your account, so there will be no information about your redemption on your receipt or invoice. You can always review your account history online; log in to ally.com and go to the Redeemed Offers tab or check your email for your redemption confirmation message. Your Ally Perks money back will also appear on your monthly statement.