Other FAQs
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Can I download my Online Banking account activity?
Yes. You can download and save your account activity for the last 18 months in one of the following file formats: Comma Separated Value (CSV), Microsoft®, Money, or Quicken®. Just log in to Online Banking and select I want to...Download account activity on the right.
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Can I use my new Ally account immediately?
Yes. Once you've opened and funded an account with us, you're good to go.
To get started with Online and Mobile Banking, you can either create a username and password online when you first open your account, or give us a call at 1-877-247-ALLY (2559) and we’ll help you set it up.
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How can I keep in touch with Ally?
We have customer care associates across the country ready to help you whenever you need it. You can call or chat with us 24/7, or send a secure email right from your online banking account. -
How do I get cash back with a debit card purchase?
When you swipe your debit card to pay for a purchase, the card reader will usually ask if you’d like to get cash back. You’ll be asked to enter how much money you’d like back and your personal identification number (PIN–the same one you use for the ATM).
The extra amount of money is added to the total price of the transaction. For example, if you buy $18 worth of merchandise and ask for $20 cash back, you will pay a total of $38 ($18 + $20) with your debit card and receive $20 in cash along with your purchases.
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How many deposits can I make each month?
Make as many deposits as you want into these accounts:
- Money Market
- Online Savings
- Interest Checking
You can make an initial funding deposit into a certificate of deposit (CD) but you can’t add more money until maturity. Additional funds can be added at maturity and during the grace period.
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How will I confirm a bill was paid?
You'll receive an online confirmation for every payment made. A unique reference number will prove you made a payment.
To view this information:
- Select the Payment Activity tab in Ally Bill Pay
- From the Actions column, select View
- View the payment’s unique reference number
If a payment required that a paper check be sent to a payee, you can view the date the check cleared and a digital copy of the cleared check (when available) using the steps above.
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What are Sleeping Money alerts?
If you have a Money Market or Online Savings account, we send you email reminders to let you know when your money could be working harder. If your account has not had withdrawals for a certain amount of time, we tell you ways your money could be doing more—even if it means recommending you switch to another account, such as our No Penalty CD, to earn even higher interest. This is just one way we work hard at being a better bank for you.
