Help Center

Ask a question

Online & Mobile Banking FAQs

  • What can I do with my online bank account?

    You can:

    • Check your current Ally Bank account balance(s)

    • Transfer funds between an Ally Bank Interest Checking Account, Money Market Account and Online Savings Account and non-Ally accounts

    • Log in to use available features within Ally Mobile Banking through m.allybank.com or one of our free apps for iPhone® or Android™.

    • See up to 18 months of account activity

    • Nickname your accounts

    • Use Ally Email to communicate securely with Customer Care for any questions about accounts and transactions

    • Change your personal information, such as your street address, email, phone, password, secret question, and telephone Personal Identification Number (PIN)

    • Search and find specific transactions

    • Use our free Bill Pay service to pay bills online

    • Place and/or remove stop payments

    • Open additional accounts

    • Download activity to Quicken®

    • Request checks, deposit slips, and forms

  • Is Online Banking free?

    Yes.

  • Which accounts can I see and access online or on my web-enabled mobile phone?

    All of them:

    • High Yield Certificate of Deposit

    • No Penalty Certificate of Deposit

    • Online Savings Account

    • Money Market Account

    • NOW Account

    • Interest Checking Account

  • When is interest posted, and how do I receive it?

    Interest is typically posted on the maturity date. It can, however, also be posted monthly, quarterly, semi-annually, or annually. You can request to receive it in one of three ways:

    • By official check
    • By internal transfer to another Ally Bank account
    • By external transfer to a registered non-Ally bank account

    To make your request, just call us at 877-247-Ally (2559) or write to us at:

    Ally Bank Customer Care
    P.O. Box 951
    Horsham, PA 19044

  • What is the monthly maintenance fee on the account?

    We have no monthly maintenance fees whatsoever. To see what transaction fees we do change and why, just select the Fees tab on our Money Market Account and Online Savings Account pages.

  • Which internet browsers work best with the Ally Bank site?

    Many browsers work with allybank.com, but for best results we recommend you use:

    • Microsoft Internet Explorer 8 or 9
    • Mozilla Firefox version 9.0 or higher
    • Google Chrome version 16.0 or higher
    • Safari version 5.0 or higher

    You can also use your mobile device to log in to Ally Mobile Banking at m.allybank.com, or download our Mobile Banking app to get secure access to your account. Learn more about Ally Mobile Banking