Help Center

Vehicle Service Contracts FAQs

  • What vehicle maintenance contracts do you offer?

    We offer:

    • GMPP Smart Care℠ and Smart Care℠ Wrap – coverage includes oil and oil filter changes, chassis lubrications, and tire rotations
    • Repair Advantage® Car Care – coverage for specific maintenance services, such as: oil and oil filter replacement and chassis lubrication
  • How can selling vehicle service contracts benefit my dealership?

    By selling vehicle service contracts, your dealership can benefit from higher revenue at the time of a vehicle sale, and increased customer retention for maintenance and repairs throughout a customer’s ownership cycle.

  • How can selling vehicle maintenance contracts benefit my dealership?

    By selling vehicle maintenance contracts, your dealership can benefit from higher revenue at the time of a vehicle sale and increased customer retention for maintenance and repairs throughout a customer’s ownership cycle.

  • How do I start selling vehicle service contracts or get more information?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • How do I contact Ally with questions about selling vehicle maintenance contracts?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

Related FAQs

GM Protection Plan® (GMPP)   View All

  • What is the GM Protection Plan® (GMPP)?

    The GM Protection Plan (GMPP) is designed specifically for GM dealerships and their customers. With GMPP coverage, GM vehicle owners receive comprehensive mechanical service should a mechanical failure occur outside the manufacturer’s warranty. There are 4 levels of coverage available:

    • Major Guard®
    • Value Guard®
    • Basic Guard®
    • Smart Protection®

    Learn more about our 4 levels of coverage.

  • How do I start selling the GM Protection Plan® (GMPP) or get more information?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • How do I contact Ally with questions about the GM Protection Plan® (GMPP)?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • Is financing available for the GM Protection Plan® (GMPP)?

    Yes, interest-free 12- 18- or 24-month finance terms are available to retail customers of authorized GM dealerships through our affiliate, Service Payment Plan (SPP). The customer also has the option to roll the cost of the plan into their retail installment contract.

  • What type of vehicles does the GM Protection Plan® (GMPP) cover?

    The GM Protection Plan covers most new and used cars, light-duty trucks and vans.

Repair Advantage®   View All

  • What coverage levels are available with Repair Advantage®?

    Four levels of coverage are available:

    • Repair Advantage Max® – comprehensive coverage of almost every mechanical and electronic vehicle component as installed or supplied by the vehicle manufacturer
    • Repair Advantage Select® – broad-coverage for parts and labor for new and used vehicles. Includes extensive coverage of specific components in 14 areas
    • Repair Advantage Powertrain Plus® – essential coverage of 10 specific assemblies for new and used vehicles
    • Repair Advantage Powertrain® – economical coverage that covers parts and labor expenses for 6 critical vehicle components
  • Who do I contact with questions about Repair Advantage® coverage?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • Are different Repair Advantage® service intervals available?

    Yes, the available Repair Advantage Car Care service intervals are:

    • 3 months/3,000 miles - terms up to 48,000 miles
    • 6 months/6,000 miles - terms up to 48,000 miles
  • How do I start selling Repair Advantage® coverage or get more information?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • Is financing available for Repair Advantage®?

    Yes, interest-free 12- 18- or 24-month finance terms are available to retail customers through our affiliate, Service Payment Plan (SPP).

VehicleOne®   View All

  • What is VehicleOne®?

    VehicleOne provides coverage for most makes and models of used vehicles. Features include:

    • High maximum eligibility (up to 150,000 miles)
    • Flexible, modular coverage options
    • A great option for customers of both new and used vehicles
    • Optional add-ons available to enhance protection
    • Manufacturer’s powertrain warranty wrap and certified plan availability
  • What coverage levels are available with VehicleOne®?

    4 levels of coverage are available:

    • VehicleOne Premium® – coverage of virtually every mechanical and electronic vehicle component as installed or supplied by the vehicle manufacturer
    • VehicleOne Select® – coverage of 11 specific assemblies
    • VehicleOne Major® – coverage of 8 specific components
    • VehicleOne Basic® – coverage of 4 specific components
    VehicleOne also offers a number of add-on coverage options, such as coverage for wear and tear, seals and gaskets and luxury electronics. For specific coverage options and available add-on features, please contact us.
  • What are the benefits of VehicleOne® protection?

    Benefits include:

    • Training is available for dealership personnel
    • Plans can be presented to customers using IntelliMenu® — our premier web-based, DMS-integrated, menu selling system
    • IntelliTracker® can be used for F&I performance reporting
    • Accounts receivable statements are available online 24 hours a day, 7 days a week
    • Our affiliate, Service Payment Plan (SPP), lets authorized GM dealerships offer their customers 12- 18- or 24-month payment terms with 0% financing
  • Where can my customers take their VehicleOne® covered vehicles for repairs?

    Your dealership is your customers’ best option for repairs. However, repairs can be made at any licensed repair facility anywhere in Canada or the United States. 

    Customers who are unable to contact their selling dealer for repairs are encouraged to call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am - 7 pm ET.

  • How do I start selling VehicleOne® or get more information?

    Call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.