Help Center

Auto Protection Products FAQs

  • Who do I contact with questions about Tire & Wheel Protect?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • What kind of damage is covered by Tire & Wheel Protect?

    Road hazards such as:

    • Potholes
    • Nails
    • Glass
    • Curb damage (where permitted by law)
    • Other road debris
  • Who do I contact with questions about Theft Protect?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • How do I contact Ally with questions about Dent Restore?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • What are some features of Appearance Protect coverage?

    Appearance Protect:

    • Guards against tree sap, bird droppings, road salt, and other damaging elements
    • Makes cleaning up spills on carpet and fabric seats less of a hassle
    • Prolongs the life of leather and vinyl; reduces cracking and the appearance of aging
    • Ensures new and pre-owned vehicles receive guaranteed protection for up to five years
    • Has no mileage limitations
  • How do I start selling Appearance Protect or get more information?

    Call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • Are various Tire & Wheel Protect coverage terms available?

    Yes, the available Tire & Wheel Protect coverage terms are:

    • 12 months
    • 24 months
    • 36 months
    • 48 months
    • 60 months
  • How do I start selling Tire & Wheel Protect or get more information?

    Call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • What are some features of Tire & Wheel Protect coverage?

    Tire & Wheel protect coverage features include:

    • Available for new and used vehicles
    • Various terms
    • Tire coverage for the vehicle's original, upgraded, or replacement tires.
    • Wheel coverage for the vehicle's original or replacement wheels
    • No limit on the number of tire and/or wheel claims
    • Toll-free program assistance
    • Multiple term options (from 1 to 5 years) to meet the coverage and budget preferences of dealer customers
  • How is the Theft Protect identity number placed on a vehicle?

    Each unique and traceable Theft Protect personal identity number is indelibly placed on the vehicle in one of these ways:

    • Theft Protect Etch - provides traceable ID numbers that are chemically etched into each of the vehicle's windows
    • Theft Protect Phantom Footprints - Permanent, tamper-resistant labels are applied to the vehicle on six different areas. These labels leave a traceable mark if removed.

    Both programs include anti-theft decals for the windows to help deter thieves.

  • How do I start selling Theft Protect or get more information?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • What are some features of Theft Protect coverage?

    Theft Protect coverage features include:

    • Identification of vehicle ownership in the event of a recovery
    • Guaranteed payment for non-recovered vehicles
    • Guaranteed payment for vehicles recovered as a total loss
    • Deductible coverage for vehicles recovered and repairable
  • How do I start selling Dent Restore or get more information?

    Call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • What are some features of Dent Restore coverage?

    Dent Restore coverage features include:

    • Unlimited usage
    • Protection to help vehicles look new; retain value
    • No deductible
    • Lifetime 100% repair guarantee
    • No effect on auto insurance premiums from claims
    • Emergency Roadside Assistance
    • Dealer can use a preferred PDR vendor if desired
  • What are some features of SmartLease Protect℠?

    SmartLease Protect℠ coverage features include:

    • Coverage for exterior surface damage, tires and wheels, glass and lenses, interior and upholstery, bumpers, missing and broken parts, and more (up to $5,000)
    • Protection against excess mileage charges (up to $200)
  • How do I contact Ally with questions about SmartLease Protect℠?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

Related FAQs

Guaranteed Asset Protection (GAP)   View All

  • What are some benefits of GAP Care Advantage®?

    • Protects customers against financial loss
    • Optional commercial vehicle coverage available
    • Up to 150% loan to value (LTV)
    • Up to 84 month terms
    • Most makes and models of vehicles covered
    • Available for both loans and leases (Note: not available for leases in Texas)
    • Insured by MIC Property and Casualty Insurance Corporation
    • Available through our insurance account executives
    • Reduced chargeback option available where permitted
  • How do I start selling your GAP coverage products or get more information?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • Who do I contact with questions about GAP coverage products?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

Vehicle Service Contracts   View All

  • What vehicle maintenance contracts do you offer?

    We offer:

    • GMPP Smart Care℠ and Smart Care℠ Wrap – coverage includes oil and oil filter changes, chassis lubrications, and tire rotations
    • Repair Advantage® Car Care – coverage for specific maintenance services, such as: oil and oil filter replacement and chassis lubrication
  • How can selling vehicle service contracts benefit my dealership?

    By selling vehicle service contracts, your dealership can benefit from higher revenue at the time of a vehicle sale, and increased customer retention for maintenance and repairs throughout a customer’s ownership cycle.

  • How can selling vehicle maintenance contracts benefit my dealership?

    By selling vehicle maintenance contracts, your dealership can benefit from higher revenue at the time of a vehicle sale and increased customer retention for maintenance and repairs throughout a customer’s ownership cycle.

  • How do I start selling vehicle service contracts or get more information?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • How do I contact Ally with questions about selling vehicle maintenance contracts?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.