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GM Protection Plan® (GMPP) FAQs

  • What is the GM Protection Plan® (GMPP)?

    The GM Protection Plan (GMPP) is designed specifically for GM dealerships and their customers. With GMPP coverage, GM vehicle owners receive comprehensive mechanical service should a mechanical failure occur outside the manufacturer’s warranty. There are 4 levels of coverage available:

    • Major Guard®
    • Value Guard®
    • Basic Guard®
    • Smart Protection®

    Learn more about our 4 levels of coverage.

  • How do I start selling the GM Protection Plan® (GMPP) or get more information?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • How do I contact Ally with questions about the GM Protection Plan® (GMPP)?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • Is financing available for the GM Protection Plan® (GMPP)?

    Yes, interest-free 12- 18- or 24-month finance terms are available to retail customers of authorized GM dealerships through our affiliate, Service Payment Plan (SPP). The customer also has the option to roll the cost of the plan into their retail installment contract.

  • What type of vehicles does the GM Protection Plan® (GMPP) cover?

    The GM Protection Plan covers most new and used cars, light-duty trucks and vans.

  • How does rental coverage work?

    Should a GMPP-covered customer need transportation while their covered vehicle is being repaired, the GM Protection Plan® (GMPP) pays the cost for public transportation or the use of a rental vehicle.

    The limit is $35 per day with a maximum of $175 per repair visit if the vehicle’s repairs or services are covered by either the new vehicle limited warranty or:
    • Major Guard®
    • Value Guard®
    • Smart Protection®
  • How does roadside assistance work?

    When GMPP-covered customers need roadside assistance, they simply call GM Protection Plan® (GMPP) roadside assistance toll-free at 1-800-439-8318 (24-hours a day, 7 days a week).

    GMPP provides roadside assistance anywhere in the United States and Canada for:
    • Towing
    • Battery jump
    • Flat-tire change
    • Locksmith or key service
    • Delivery of gasoline if out of gas
  • What are the GM Protection Plan® (GMPP) deductible options?

    For Major Guard®, Value Guard®, and Basic Guard®:

    • New vehicles have deductible options of $0, $100, or $200
    • Used vehicles have deductible options of $0, $50, $100, or $200
    The deductible for Smart Protection® is $0.
  • When can customers buy a service or maintenance contract?

    A vehicle service contract can be purchased at any time while the manufacturer’s new vehicle limited warranty is still in effect. For vehicles that are outside of the manufacturer’s new vehicle limited warranty, customers may purchase a vehicle service contract only in conjunction with the sale of the vehicle. A vehicle maintenance contract can be purchased at any time, subject to maximum vehicle age and mileage eligibility.

  • When does a GM Protection Plan® (GMPP) contract end?

    All vehicle service contracts end when the customer-selected term or mileage is reached, whichever comes first (term or mileage).

    The term and mileage is calculated starting on the date the GMPP contract is purchased, and by the odometer mileage on the vehicle.

    For example, a 24,000-mile plan purchased for a vehicle with 40,000 miles will end when the odometer reaches 64,000 miles unless the term time period expires first.

  • Where do customers go for repairs?

    Customers can have their GMPP-covered vehicles repaired at any GM dealership or licensed repair facility in the United States or Canada.

    Customers who are unable to visit their selling dealer for repairs are encouraged to call 1-800-631-5590 in the United States or 1-800-268-7676 in Canada, Mon-Fri, 8:00 am to 5:00 pm, customers’ local time.

  • Where do customers go for service if they are traveling?

    Customers can have their GMPP-covered vehicles repaired at any GM dealership or licensed repair facility in the United States or Canada.

    Customers who need assistance with filing a claim or with other services covered by GMPP are encouraged to call 1-800-631-5590 in the United States or 1-800-268-7676 in Canada, Mon-Fri, 8:00 am to 5:00 pm, customers’ local time.

  • Can a customer purchase a GM Protection Plan® (GMPP) service contract for a used GM vehicle?

    Yes, as long as it is purchased at the time the customer buys the vehicle from your dealership.

  • Can a customer purchase a GM Protection Plan® (GMPP) service contract for an out of warranty vehicle?

    Yes, as long as it is purchased at the time the customer buys the vehicle from your dealership.

  • Can GM Protection Plan® (GMPP) customers get their money back?

    Customers can receive a full refund if they cancel their GM Protection Plan® (GMPP) within 60 days and have not filed a claim against the coverage.

    After 60 days, the amount of the refund is prorated based on the remaining time or mileage remaining on the plan coverage. An administrative fee may apply.

  • Can customers renew or extend their GM Protection Plan® (GMPP) contract?

    In most cases, coverage can be extended while the manufacturer’s warranty is in effect. After the manufacturer’s warranty has expired, customers may be able to purchase additional coverage if the existing contract has at least 1 month and 1,000 miles of coverage remaining. Purchase eligibility and plan term restrictions may apply based on the age and mileage on the vehicle at the time the new contract is being purchased.

  • Can GM Protection Plan® (GMPP) service contracts be transferred?

    GMPP service contracts can be transferred to a new owner when the vehicle is sold. An administrative fee may apply.

  • Does the GM Protection Plan® (GMPP) cover company-owned vehicles?

    Yes.

  • Does the GM Protection Plan® (GMPP) cover leased vehicles?

    Yes, Smart Protection® covers leased vehicles.

  • Are various GMPP Smart Care℠ coverage terms available?

    Yes, the available Smart Care coverage terms are:

    • 12 months/12,000 miles
    • 24 months/24,000 miles
    • 36 months/36,000 miles
    • 48 months/48,000 miles
    • 60 months/60,000 miles
  • Are various GMPP Smart Care Wrap℠ coverage terms available?

    Yes, the available coverage terms for Smart Care Wrap℠ are:

    • 36 months/36,000 miles
    • 36 months/45,000 miles
    • 48 months/48,000 miles
    • 48 months/60,000 miles
    • 60 months/60,000 miles
    • 60 months/75,000 miles
  • How do I start selling GMPP Smart Care℠ or get more information?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • Can GMPP Smart Care℠ customers get their money back?

    GMPP Smart Care has a money-back satisfaction guarantee. Customers can receive a full refund if they cancel their plan within 60 days and have filed no claims against the contract.

    After 60 days, their refund is prorated. An administrative fee may apply.
  • Is GMPP Smart Care℠ transferable?

    GMPP Smart Care can be transferred to a new owner when the vehicle is sold. A small administrative fee applies.

Related FAQs

Vehicle Service Contracts   View All

  • What vehicle maintenance contracts do you offer?

    We offer:

    • GMPP Smart Care℠ and Smart Care℠ Wrap – coverage includes oil and oil filter changes, chassis lubrications, and tire rotations
    • Repair Advantage® Car Care – coverage for specific maintenance services, such as: oil and oil filter replacement and chassis lubrication
  • How can selling vehicle service contracts benefit my dealership?

    By selling vehicle service contracts, your dealership can benefit from higher revenue at the time of a vehicle sale, and increased customer retention for maintenance and repairs throughout a customer’s ownership cycle.

  • How can selling vehicle maintenance contracts benefit my dealership?

    By selling vehicle maintenance contracts, your dealership can benefit from higher revenue at the time of a vehicle sale and increased customer retention for maintenance and repairs throughout a customer’s ownership cycle.

  • How do I start selling vehicle service contracts or get more information?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • How do I contact Ally with questions about selling vehicle maintenance contracts?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

Repair Advantage®   View All

  • What coverage levels are available with Repair Advantage®?

    Four levels of coverage are available:

    • Repair Advantage Max® – comprehensive coverage of almost every mechanical and electronic vehicle component as installed or supplied by the vehicle manufacturer
    • Repair Advantage Select® – broad-coverage for parts and labor for new and used vehicles. Includes extensive coverage of specific components in 14 areas
    • Repair Advantage Powertrain Plus® – essential coverage of 10 specific assemblies for new and used vehicles
    • Repair Advantage Powertrain® – economical coverage that covers parts and labor expenses for 6 critical vehicle components
  • Who do I contact with questions about Repair Advantage® coverage?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • Are different Repair Advantage® service intervals available?

    Yes, the available Repair Advantage Car Care service intervals are:

    • 3 months/3,000 miles - terms up to 48,000 miles
    • 6 months/6,000 miles - terms up to 48,000 miles
  • How do I start selling Repair Advantage® coverage or get more information?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • Is financing available for Repair Advantage®?

    Yes, interest-free 12- 18- or 24-month finance terms are available to retail customers through our affiliate, Service Payment Plan (SPP).

VehicleOne®   View All

  • What is VehicleOne®?

    VehicleOne provides coverage for most makes and models of used vehicles. Features include:

    • High maximum eligibility (up to 150,000 miles)
    • Flexible, modular coverage options
    • A great option for customers of both new and used vehicles
    • Optional add-ons available to enhance protection
    • Manufacturer’s powertrain warranty wrap and certified plan availability
  • What coverage levels are available with VehicleOne®?

    4 levels of coverage are available:

    • VehicleOne Premium® – coverage of virtually every mechanical and electronic vehicle component as installed or supplied by the vehicle manufacturer
    • VehicleOne Select® – coverage of 11 specific assemblies
    • VehicleOne Major® – coverage of 8 specific components
    • VehicleOne Basic® – coverage of 4 specific components
    VehicleOne also offers a number of add-on coverage options, such as coverage for wear and tear, seals and gaskets and luxury electronics. For specific coverage options and available add-on features, please contact us.
  • What are the benefits of VehicleOne® protection?

    Benefits include:

    • Training is available for dealership personnel
    • Plans can be presented to customers using IntelliMenu® – our premier web-based, DMS-integrated, menu selling system
    • IntelliTracker® can be used for F&I performance reporting
    • Accounts receivable statements are available online 24 hours a day, 7 days a week
    • Our affiliate, Service Payment Plan (SPP), lets authorized GM dealerships offer their customers 12- 18- or 24-month payment terms with 0% financing
  • Where can my customers take their VehicleOne® covered vehicles for repairs?

    Your dealership is your customers’ best option for repairs. However, repairs can be made at any licensed repair facility anywhere in Canada or the United States. 

    Customers who are unable to contact their selling dealer for repairs are encouraged to call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am - 7 pm ET.

  • How do I start selling VehicleOne® or get more information?

    Call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.