Help Center

Repair Advantage® FAQs

  • What coverage levels are available with Repair Advantage®?

    Four levels of coverage are available:

    • Repair Advantage Max® – comprehensive coverage of almost every mechanical and electronic vehicle component as installed or supplied by the vehicle manufacturer
    • Repair Advantage Select® – broad-coverage for parts and labor for new and used vehicles. Includes extensive coverage of specific components in 14 areas
    • Repair Advantage Powertrain Plus® – essential coverage of 10 specific assemblies for new and used vehicles
    • Repair Advantage Powertrain® – economical coverage that covers parts and labor expenses for 6 critical vehicle components
  • Who do I contact with questions about Repair Advantage® coverage?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • Are different Repair Advantage® service intervals available?

    Yes, the available Repair Advantage Car Care service intervals are:

    • 3 months/3,000 miles - terms up to 48,000 miles
    • 6 months/6,000 miles - terms up to 48,000 miles
  • How do I start selling Repair Advantage® coverage or get more information?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • Is financing available for Repair Advantage®?

    Yes, interest-free 12- 18- or 24-month finance terms are available to retail customers through our affiliate, Service Payment Plan (SPP).

  • Can Repair Advantage® customers get their money back?

    Repair Advantage® has a money-back satisfaction guarantee. Customers can receive a full refund if they cancel their plan within 60 days and have filed no claims against the contract.

    After 60 days, their refund is prorated. An administrative fee may apply.
  • Is Repair Advantage® transferable?

    Repair Advantage® can be transferred to a new owner when the vehicle is sold. A small administrative fee applies.

  • What is the Repair Advantage® Contract Entry System?

    The Repair Advantage Contract Entry is our web-based sales tool that gives you real-time vehicle eligibility and plan selection, accurate rate quotes, contract generation, Service Payment Plan (SPP) functionality, and can be fully integrated with your Dealer Management System (DMS).

  • What is Repair Advantage® Reports Online?

    Repair Advantage Reports Online gives you an instant, up-to-date snapshot of your dealership's operations any time you want - right online. It lets you:

    • Check dealership production reports
    • Get accurate account receivable statements
    • Monitor loss trends with monthly loss ratio reports

Related FAQs

Vehicle Service Contracts   View All

  • What vehicle maintenance contracts do you offer?

    We offer:

    • GMPP Smart Care℠ and Smart Care℠ Wrap – coverage includes oil and oil filter changes, chassis lubrications, and tire rotations
    • Repair Advantage® Car Care – coverage for specific maintenance services, such as: oil and oil filter replacement and chassis lubrication
  • How can selling vehicle service contracts benefit my dealership?

    By selling vehicle service contracts, your dealership can benefit from higher revenue at the time of a vehicle sale, and increased customer retention for maintenance and repairs throughout a customer’s ownership cycle.

  • How can selling vehicle maintenance contracts benefit my dealership?

    By selling vehicle maintenance contracts, your dealership can benefit from higher revenue at the time of a vehicle sale and increased customer retention for maintenance and repairs throughout a customer’s ownership cycle.

  • How do I start selling vehicle service contracts or get more information?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • How do I contact Ally with questions about selling vehicle maintenance contracts?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

GM Protection Plan® (GMPP)   View All

  • What is the GM Protection Plan® (GMPP)?

    The GM Protection Plan (GMPP) is designed specifically for GM dealerships and their customers. With GMPP coverage, GM vehicle owners receive comprehensive mechanical service should a mechanical failure occur outside the manufacturer’s warranty. There are 4 levels of coverage available:

    • Major Guard®
    • Value Guard®
    • Basic Guard®
    • Smart Protection®

    Learn more about our 4 levels of coverage.

  • How do I start selling the GM Protection Plan® (GMPP) or get more information?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • How do I contact Ally with questions about the GM Protection Plan® (GMPP)?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • Is financing available for the GM Protection Plan® (GMPP)?

    Yes, interest-free 12- 18- or 24-month finance terms are available to retail customers of authorized GM dealerships through our affiliate, Service Payment Plan (SPP). The customer also has the option to roll the cost of the plan into their retail installment contract.

  • What type of vehicles does the GM Protection Plan® (GMPP) cover?

    The GM Protection Plan covers most new and used cars, light-duty trucks and vans.

VehicleOne®   View All

  • What is VehicleOne®?

    VehicleOne provides coverage for most makes and models of used vehicles. Features include:

    • High maximum eligibility (up to 150,000 miles)
    • Flexible, modular coverage options
    • A great option for customers of both new and used vehicles
    • Optional add-ons available to enhance protection
    • Manufacturer’s powertrain warranty wrap and certified plan availability
  • What coverage levels are available with VehicleOne®?

    4 levels of coverage are available:

    • VehicleOne Premium® – coverage of virtually every mechanical and electronic vehicle component as installed or supplied by the vehicle manufacturer
    • VehicleOne Select® – coverage of 11 specific assemblies
    • VehicleOne Major® – coverage of 8 specific components
    • VehicleOne Basic® – coverage of 4 specific components
    VehicleOne also offers a number of add-on coverage options, such as coverage for wear and tear, seals and gaskets and luxury electronics. For specific coverage options and available add-on features, please contact us.
  • What are the benefits of VehicleOne® protection?

    Benefits include:

    • Training is available for dealership personnel
    • Plans can be presented to customers using IntelliMenu® — our premier web-based, DMS-integrated, menu selling system
    • IntelliTracker® can be used for F&I performance reporting
    • Accounts receivable statements are available online 24 hours a day, 7 days a week
    • Our affiliate, Service Payment Plan (SPP), lets authorized GM dealerships offer their customers 12- 18- or 24-month payment terms with 0% financing
  • Where can my customers take their VehicleOne® covered vehicles for repairs?

    Your dealership is your customers’ best option for repairs. However, repairs can be made at any licensed repair facility anywhere in Canada or the United States. 

    Customers who are unable to contact their selling dealer for repairs are encouraged to call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am - 7 pm ET.

  • How do I start selling VehicleOne® or get more information?

    Call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.