Help Center

Repair Advantage® FAQs

  • What coverage levels are available with Repair Advantage®?

    Four levels of coverage are available:

    • Repair Advantage Max® – comprehensive coverage of almost every mechanical and electronic vehicle component as installed or supplied by the vehicle manufacturer
    • Repair Advantage Select® – broad-coverage for parts and labor for new and used vehicles. Includes extensive coverage of specific components in 14 areas
    • Repair Advantage Powertrain Plus® – essential coverage of 10 specific assemblies for new and used vehicles
    • Repair Advantage Powertrain® – economical coverage that covers parts and labor expenses for 6 critical vehicle components
  • Who do I contact with questions about Repair Advantage® coverage?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • Are different Repair Advantage® service intervals available?

    Yes, the available Repair Advantage Car Care service intervals are:

    • 3 months/3,000 miles - terms up to 48,000 miles
    • 6 months/6,000 miles - terms up to 48,000 miles
  • How do I start selling Repair Advantage® coverage or get more information?

    Please call us at 1-877-357-8477 (option #6), Mon-Fri, 8 am – 7 pm ET.

  • Is financing available for Repair Advantage®?

    Yes, interest-free 12- 18- or 24-month finance terms are available to retail customers through our affiliate, Service Payment Plan (SPP).

  • Can Repair Advantage® customers get their money back?

    Repair Advantage® has a money-back satisfaction guarantee. Customers can receive a full refund if they cancel their plan within 60 days and have filed no claims against the contract.

    After 60 days, their refund is prorated. An administrative fee may apply.
  • Is Repair Advantage® transferable?

    Repair Advantage® can be transferred to a new owner when the vehicle is sold. A small administrative fee applies.

  • What is the Repair Advantage® Contract Entry System?

    The Repair Advantage Contract Entry is our web-based sales tool that gives you real-time vehicle eligibility and plan selection, accurate rate quotes, contract generation, Service Payment Plan (SPP) functionality, and can be fully integrated with your Dealer Management System (DMS).

  • What is Repair Advantage® Reports Online?

    Repair Advantage Reports Online gives you an instant, up-to-date snapshot of your dealership's operations any time you want - right online. It lets you:

    • Check dealership production reports
    • Get accurate account receivable statements
    • Monitor loss trends with monthly loss ratio reports