Glossary

Ally Buyer's Choice

Ally Buyer's Choice is currently only available for eligible GM and Chrysler brand vehicles at dealerships in Alabama, Arizona, Arkansas, California, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Michigan, Mississippi, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin and West Virginia. Additional markets coming soon. Please check with your dealership for availability.

Auto Finance Customers

Call us to make a payment on your vehicle or get information about your account.

Auto Hours of Operation

Monday-Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday CLOSED
Hours displayed are your local time.

Auto Pay

A convenient way to have your monthly Ally auto payment automatically withdrawn from your checking or savings account.

Commercial Services Hours of Operation

Monday-Friday 7:30 AM - 7:30 PM CT
Saturday 7:30 AM - 6:00 PM CT
Sunday CLOSED

Disposal Fee

A fee for selling a vehicle when it is returned at the end of a ComTrac lease. The fee is typically $250 and $500 for medium duty vehicles.

Essential government work

Essential government work includes police and fire department activities, school bus service, ambulance service, snow removal work, Department of Transportation travel, and Department of Public work activities.

Essential use vehicles

Includes all vehicles that a municipality uses to maintain day-to-day governmental operations.

Finance charge

A fee for the cost of credit, or how much it costs to finance. The fee is established at the time the financing agreement or contract is signed.

GM or Chrysler Group LLC dealer

Includes GM brand family vehicles: Buick, Cadillac, Chevrolet, and GMC and Chrysler Group LLC brand family vehicles: Chrysler, Dodge, Jeep®, and Ram.

GM, Chrysler, Maserati or Thor Industries dealer

Includes GM brand family vehicles: Buick, Cadillac, Chevrolet, and GMC; Chrysler Group brand family vehicles: Chrysler, Dodge, Jeep®, and Ram; Maserati vehicles; and recreation vehicles manufactured by Thor Industries.

Guarantor

An individual who agrees to sign the financing agreement and pay another’s obligations if the buyer/lessee or cobuyer/colessee default on the purchase contract or lease.

Light duty vehicle

A vehicle weighing up to 10,000 lbs.

Medium duty vehicle

A vehicle weighing from 10,001 to 26,000 lbs.

Monthly payment

The amount you’ve agreed to pay on your purchased or leased vehicle every month.

Online application

An application for vehicle financing or leasing that you complete on our website.

Online statements

An account statement you can access and view safely online.

Open-ended lease

With an open-ended lease, your business assumes maintenance of the leased vehicle and is responsible for the vehicle’s residual value at the end of the lease. In other lease types, the leasing company is responsible for the vehicle’s residual value.

Payment terms

The amount of time you can take to pay off your vehicle financing or how long you’ll have to drive your leased vehicle.

Predetermined price

The price set to sell the vehicle to Ally at the option date. This is determined at the time of signing an Ally Buyer’s Choice (ABC) contract rider. Please note: this price is subject to a disposition fee and any excess vehicle wear and mileage charges; see the contract rider for details.

Residual value

This is the amount a leasing company thought your vehicle would be worth at the end of a lease.

Special Prepayment Date

The date you have an option to prepay by selling the vehicle to Ally. The Special Prepayment Date will be at either month 48 or month 60 of your contract, depending on the terms of your contract.

Up-fit

An up-fit is something you add to a vehicle, like the toolbox or storage drawers you’d add to a pickup truck used for work. Ally allows up-fits to your vehicle's cab and chassis package provided that the installation or removal of this up-fit does not damage or materially alter the vehicle, such as changing the vehicle’s paint scheme.

Up-fitter

Someone – a person or company – that specializes in modifying vehicles by adding items like toolboxes, storage drawers, etc.

Wear Square

A tool Ally makes available at no extra charge that helps you to measure tires, dings, scratches, and chips to see if you have excess wear on your leased vehicle. You can download the Wear Square tool including instructions on our website. We also mail customers a Wear Square near the end of a vehicle contract in which wear-and-tear charges may be assessed.

What is my username?

Ally, GMAC, Nuvell, National and ASFS customers

Your username may be your email address if you enrolled before January 29, 2011. Otherwise, it is the username you created when you enrolled with Ally.

Forgot your username? Just select the "Forgot your username" link on this page and we'll help you remember it.

What is your username?

This is your email address if you enrolled prior to January 29, 2011.

Where do I enter my password?

After you enter your Username, you’ll be able to enter your Password on the next page.