Help Center: Banking with Ally - Mobile

Other FAQs

• Am I eligible for Mobile Banking?

  If you have an Ally Online Banking username and password, you already have access to Mobile Banking, as long as you also have a smartphone that can browse the internet.

• Can I safely recycle or dispose of my phone if it has the Mobile Banking app on it?

  Although Ally doesn’t store any personal or account information on your phone, we recommend you uninstall the Mobile Banking app before recycling or disposing of your phone.

• Can I set up recurring and scheduled transfers?

  Yes. You can set up a scheduled or recurring transfer. Simply log in at allybank.com and go to Transfer Funds. Specify the amount of the transfer, the date range, and the frequency of transfer. We'll take care of the rest.

  You can also schedule one-time transfers between your Ally Bank accounts from your web-enabled smartphone, either by logging into our Mobile Banking site—m.allybank.com—or downloading our Mobile Banking app for iPhone® or Android^TM.

  You'll be able to review all your transfers online or from your mobile phone.

• Can I use Mobile Banking to access my Ally Auto account?

  You must have an Ally Online Banking username and password to access Mobile Banking; your Ally Auto credentials won't log you in to m.allybank.com or our Mobile Banking apps.

• Can I use my new Ally account immediately?

  Yes. Once you've opened and funded an account with us, you're good to go.

  To get started with Online and Mobile Banking, you can either create a username and password online when you first open your account, or give us a call at 1-877-247-ALLY (2559) and we’ll help you set it up.

• Do you use cookies or other online technologies to collect information about me?

  We use cookie technology to help identify you and customize your online and mobile experiences. A cookie is a small piece of code sent from our site to your computer or mobile phone that helps us recognize you on return visits. This helps us tailor information to suit your preferences so your visits are more meaningful.

  We may also collect and store information about your visit on an anonymous, aggregate basis. This information may include: time and length of your visit, which of our pages you've viewed, the site you visited prior to ours, and the name of your Internet service provider.

• How can I access Mobile Banking?

  Choose any or all 3 ways to access Mobile Banking:

  • Ally Mobile Web: Ally's mobile website, m.allybank.com, is customized for viewing your accounts on a small screen and can be used with any smartphone that can browse the internet.

  • iPhone® App: Our iPhone app is designed especially for your iOS device, and is compatible with iPhone (3GS/4/4S), iPod touch® (accessed over WiFi), and iPad®. Download the iPhone app

  • Android™ App: Our Android app provides a unique experience for your Android device, and is compatible with Android 2.2 and higher. Download the Android app

• How can I be sure I'm logging in to the real Ally Bank website?

  When you open an Ally Bank account, you set up a trusted image, phrase and challenge questions. These become part of how you log in to both Ally Online Banking and Ally Mobile Banking, and are used with your username and password to help keep your accounts secure. After you enter your username, but before you enter your password, we'll present your trusted image and phrase or challenge questions that you have set up with us. When you see your image and phrase, it is safe to enter your password.

  Another way to be sure you are logging in to a real Ally site is to open a browser and type in the URL www.allybank.com. You can also look for the HTTPS on the login and open accounts pages. When you open an account or log in at Ally Bank, we use HTTPS to help protect your information. 

• How can I find my account number?

  Log in to your online bank account. Choose the name of the account that you'd like to view. Next to Account Number select unhide. Select hide to mask it again.

• How do I add m.allybank.com icon to my Android™ homescreen?

  To add an m.allybank.com shortcut to your Android homescreen:

  1. Open m.allybank.com in your phone's browswer
  2. Open the browser "bookmarks" screen
  3. Press and hold the bookmark you created for m.allybank.com
  4. Select "Add to Home screen"

• How do I add the m.allybank.com icon to my iPhone® homescreen?

  Go to m.allybank.com through your iPhone web browser, touch the "+" symbol and select "Add to Home Screen".

• How do I change my Mobile Banking account nicknames?

  We use the same nicknames in Mobile Banking that we do in Online Banking, so you'll need to log in at allybank.com to change them.

• How do I download the Mobile Banking app to my Android™ phone?

  Download our free Android app through the Google Play Store from your phone by searching for "Ally Bank".

• How do I download the Mobile Banking app to my iPhone®?

  Download our free iPhone app through the App Store^SM on your iPhone.

• How do I know I'm downloading the legitimate Ally app?

  Ally Bank should be listed as the app publisher or seller on the app you're downloading. You can also call us 24/7 at 1-877-247-ALLY (2559) to make sure.

• How do I log in to Ally Mobile Web?

  From your mobile phone's browser, type in m.allybank.com and then enter your Online Banking username and password. If you save m.allybank.com to your favorites or add it to your phone's home screen, you'll have quicker access for future visits.

• How do I log in to my online account?

  If you already have an Ally Bank online account with a username and password, you can log in to allybank.com from your computer. You can also log in to m.allybank.com from your mobile phone, or download our Mobile Banking app for iPhone® or Android™.

  To get online access, open a new account online or call Customer Care Support at 1-877-247-ALLY (1-877-247-2559) to get started.

• How do I report phishing or suspicious emails that appear to come from Ally?

  If you receive a fraudulent Ally Bank email, please forward it to abuse@Ally.com or send us a message now. Never click on any links in phishing emails or reply with your personal or financial information. These emails often direct you to a fake website and ask for your Social Security Number, username, passwords, credit card numbers and other sensitive information.

• How do you protect my identity?

  We thoroughly train our employees to protect your personal information:

  • Whenever you contact us (by phone, online, through Mobile Banking, or at a financial center), we protect your data and accounts by asking you for information that only you should know

  • We confirm your identity with confidential access codes before we ever allow access to your online or mobile accounts

  • We use technologies such as firewalls (which protect systems from intrusion) and encryption (scrambling of information) to provide the highest level of identity protection

  • We are continually enhancing our security tools and procedures

• How is m.allybank.com different from allybank.com?

  Our m.allybank.com site is optimized for mobile viewing and is an easy way to access your accounts when on the go. It doesn't have all of the functionality that allybank.com has. For access to everything we offer online, visit allybank.com on your computer or tablet.

• My password has failed, or I have forgotten it. What should I do?

  From allybank.com: Select Forgot Password beneath the box where you log in. You'll then be asked to enter the email address you used when creating the account. We'll email you a link with instructions to update your password within 24 hours.

  From Ally Mobile Banking: Select Password Hint under the password field. If the hint that displays doesn't help, you'll be prompted to call Ally and we'll help you out right over the phone.

• What can I do to protect my personal information while banking from my phone?

  When using Mobile Banking, there are things you can do to protect your accounts and sensitive information.

  • Never give out your Online Banking password
  • Memorize you username and password. Never store it on your mobile phone or write it down on a piece of paper that you carry with you.
  • Choose passwords that would not be easy for others to guess. This includes information that could be found on social sites or public information, such as your name or a family member name, phone number, birthday or pet name.
  • Establish a security code (sometimes called a passcode) to access your mobile phone. This locks your phone after it's been idle for a while and won't allow anyone to access it who doesn't have the code.

• What can I do with Ally Mobile Web?

  When you log in to m.allybank.com, you can:

  • Check account balances
  • View 120-days worth of account activity
  • Search your transaction history
  • Transfer funds between your eligible Ally accounts
  • Find ATMs and cash back locations

• What can I do with Ally's Mobile Banking app?

  Our Mobile Banking app is designed especially for Apple® and Android™ devices. With the Mobile Banking app you can:

  • Check account balances
  • View 120-days worth of account activity
  • Search your transaction history
  • Transfer funds between your Ally Bank accounts
  • Use your current location to find ATMs near you

• What can I do with my online bank account?

  You can:

  • Check your current Ally Bank account balance(s)

  • Transfer funds between an Ally Bank Interest Checking Account, Money Market Account and Online Savings Account and non-Ally accounts

  • Log in to use available features within Ally Mobile Banking through m.allybank.com or one of our free apps for iPhone® or Android™.

  • See up to 18 months of account activity

  • Nickname your accounts

  • Use Ally Email to communicate securely with Customer Care for any questions about accounts and transactions

  • Change your personal information, such as your street address, email, phone, password, secret question, and telephone Personal Identification Number (PIN)

  • Search and find specific transactions

  • Use our free Bill Pay service to pay bills online

  • Place and/or remove stop payments

  • Open additional accounts

  • Download activity to Microsoft Money® or Quicken®

  • Request checks, deposit slips, and forms

• What devices are supported with the iPhone® and Android™ app?

  • Android - Android 2.2 or higher
  • iPhone - iPhone 3GS, iPhone 4 and iPhone 4S
  • iPad® and iPad 2
  • iPod touch® (accessed over WiFi)

• What do I need to use Ally Mobile Web?

  To log in to m.allybank.com, you must have:

  • Online access to your Ally Bank account
  • A mobile device that can browse the web
  • A wireless data plan with your mobile carrier or access to a WiFi network

• What do I need to use the Mobile Banking app?

  To use the app, you'll need:

  1. Online access to your Ally Bank account
  2. A supported Apple® or Android™ device
  3. A wireless data plan with your mobile carrier or access to a WiFi network

• What if I think an unauthorized transaction has been made using my mobile device?

  If you think a transaction has been made through your phone that you didn’t authorize, or if you think an unauthorized person knows your username or password, call us immediately at 1-877-247-ALLY (2559).

• What information is stored on my phone?

  Ally doesn't store any personal or account information on your phone. Never email your personal information to anyone, and make sure you don't keep your username, password or account information in the notepad or address book of your phone.

• What is Ally Mobile Web?

  Ally's mobile site, m.allybank.com, allows you to securely access your accounts from a mobile phone's web browser.

• Where can I find Ally ATMs?

  You won't see an Ally branch or ATM, but you can use your Ally debit card at any ATM worldwide. Plus, if you use any ATM in the U.S., we'll automatically reimburse ATM fees charged by other banks at the end of your monthly statement period.

  To find an ATM, use the Ally ATM & Cash Locator at allybank.com. You can also use the ATM & Cash Locator at our mobile banking site—m.allybank.com—or download our Mobile Banking app for iPhone® or Android™.

• Where can I find Ally Bank branch locations?

  Ally is an online bank, and you can find us at www.allybank.com. We don't have physical bank branches, and we don't have the expenses that come with operating them. It's one way we are able to keep our rates competitive.

  With Ally Bank, you can bank online, with Mobile Banking, or by phone 24/7. We have people waiting by the phones to help you. Call them anytime at 1-877-247-ALLY (2559).

  Plus, if you use any ATM in the U.S., we'll automatically reimburse ATM fees charged by other banks at the end of your monthly statement period. To find a nearby ATM, use the Ally ATM & Cash Locator.

• Where can I find out how much interest I earned on my account?

  From allybank.com:

  1. Log in to your Ally account
  2. Choose an account from the my accounts page
  3. Select the More Details link in the right hand column on your account details page

  The Interest YTD information is displayed on the right on your account details page. If you earned interest on the account in the previous year, the Interest Prior Year information will be displayed below the YTD information.

  From Ally Mobile Banking:

  1. Log in to your Ally Mobile Banking app or m.allybank.com from your web-enabled smartphone
  2. Choose an account from the dashboard

  The Interest YTD information is displayed in the screen's header. If you earned interest on the account in the previous year, the Interest Prior Year information will be displayed by swiping the header to the left.

• Which accounts can I see and access online or on my web-enabled smartphone?

  All of them:

  • Certificates of Deposit: High Yield CD, Raise Your Rate CD, and No Penalty CD

  • IRAs: High Yield IRA CD, Raise Your Rate IRA CD, and Online Savings IRA

  • Online Savings Account

  • Money Market Account

  • NOW Account

  • Interest Checking Account

• Who should I call if I need help with Mobile Banking?

  You can call us 24/7 at 1-877-247-ALLY (2559)

• Why was I asked a challenge question?

  When you set up your online account, you were asked to create security questions only you will know the answers to. When you access Mobile Banking, you can choose to have us remember and register the device you're using so you can avoid answering a challenge question every time you log in.