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Privacy & Security FAQs

  • Where can I view and update my privacy and marketing communication preferences?

    Online

    Visit our Manage My Privacy Preferences page to view and manage how we share your personal information and how you receive marketing communications. You can also access this page by selecting Privacy at the bottom of any page and choosing the Manage My Privacy Preferences link on the top right of the page.

    By phone

    Call our 24/7 automated phone system at 1-800-204-2197 to manage your privacy and marketing communication preferences.

    To manage your preferences you will need your account number.

    Banking

    You can find your account number on your Ally Bank personal check or online once you log in to online banking. Choose the account that you’d like to view and next to Account Number, you can unmask all the digits of your account number.

    Auto Finance

    You can find your account number on your statement or online. Once you log in to Ally Auto Online Services, your account number will be next to your vehicle name.

    Mortgage

    You can find your account number on your statement.

  • How can I opt out of marketing emails?

    You can always opt out of marketing emails by selecting the unsubscribe link at the bottom of the email. You can also update your marketing communications preferences online by visiting the Manage My Privacy Preferences page or by calling us at 1-800-204-2197. You’ll need to enter your account number so we know it’s you.

    You’ll still receive emails related to your account information such as when your statement is available. However, you will no longer receive My Ally updates or other marketing emails.

  • Does Ally share my personal information with other companies?

    Yes. Ally may share your personal information with other companies for everyday business purposes, as stated in our Privacy Notice and Online Privacy Policy and as permitted by law.

    For more information, please visit our Online Privacy Policy and look for this section – Does Ally share the personal information it collects online?

  • What's your Online Privacy Policy and where can I read it?

    Our Online Privacy Policy describes the information we collect from and about you during your visit to our websites. It also describes how we use information about you, with whom we share it and how we protect it.

    To learn more, visit our Online Privacy Policy.

  • Does Ally use cookies or other online technologies to collect information?

    Yes. When you visit one of our websites, we may store certain information on your computer or mobile device. This information may be in the form of a small text file called a "cookie" and can help us tailor our sites to your individual preferences, which saves you time when you visit the site again.

    Other online technologies we may use include Flash® objects (sometimes called Local Shared Objects) as part of our online authentication measures. Flash objects help us recognize your computer or mobile device when you come back to our site.

    For more information, please visit our Online Privacy Policy and look for this section – Does Ally use cookies or other online technologies to collect information?

  • Can I disable or delete cookies?

    Yes. You can disable cookies by making the appropriate selection from your browser options to inform you when cookies are set or to prevent cookies from being set. However, if you choose to disable or delete cookies, you may limit the functionality we can provide when you visit our site. Deleting cookies does not delete Flash® objects.

  • Does Ally track online activity on their websites?

    Yes. We may use online tracking technologies, such as cookies, to gather anonymous, aggregate information about visits to our websites. This information could include your Internet service provider, the time and length of your visit, the pages you look at on our sites and the website you visited just before coming to ours. This helps us measure site activity and make improvements.

    To learn more, visit our Online Privacy Policy and look for this section – Does Ally track your online activity on our websites?

  • Does Ally use online behavioral advertising (OBA) on third party sites?

    Yes. We utilize OBA on third party websites and mobile apps that are not affiliated with Ally. The third parties that Ally contracts with may use cookies or other technologies for OBA. Neither the third parties nor Ally collects any personally identifiable information (PII) through these cookies.

    To learn more, visit our Online Privacy Policy and look for this section – Does Ally use online behavioral advertising (OBA) on third party sites?

  • Do Ally websites respond to web browser “Do Not Track” signals?

    No. We do not respond to web browser “Do Not Track” signals at this time. To prevent Ally or third parties from tracking, you can access your browser settings and disable or delete your cookies.

  • What kind of emails will Ally send me?

    We’ll send you email alerts to let you know about important activity on your account, such as password changes or account updates. We may also send you marketing emails about products and services that might interest you.

  • How do I communicate securely with Customer Care?

    Log in to your Ally Bank account and go to Secure Email. From there you can send a message about your account to us. It's as easy as sending an email from your personal email accounts–only we can guarantee that your information is kept secure.

  • Does Ally ask for Social Security numbers, usernames, passwords or credit card numbers by email or during an online chat session?

    No. We'll never ask for your nonpublic personal information in an email or in a chat session. Emails and chat sessions that appear to be from Ally requesting nonpublic personal information are phishing for your information. Do not provide any personal information. Forward the email to abuse@ally.com or end your chat session.

    To learn more about protecting yourself online, visit the Security Center.

  • How can I be sure I'm logging in to the real Ally website?

    Look for the https:// in the web address before you enter your username and password. It’s OK for a home page to begin with “http,” but you should always make sure you’re on an “https” page before logging in.

    You can also read security details of sites by selecting the padlock icon located at the top or bottom of your browser window. View the security certificate and make sure it matches the site.

    Visit our Security Center for more information on how to protect yourself online.

  • Is my information secure on your site?

    We use multiple levels of security to help protect your information. We use 128-bit Secure Sockets Layer (SSL) encryption for all communications between your browser and our servers that contain your personal information.

    Here’s how you can tell communications are encrypted:

    • Look for the padlock icon located at the top or bottom of your browser window
    • Look for the https:// in the web address

    Use these tips to protect your information online:

    • Don’t use a password or password hint question that someone you know could guess
    • Never write down your password or disclose it to anyone else
    • Always log out when you’ve finished with Ally Online Services
    • Always exit or close your browser after you log out

    Visit our Security Center for more information on how to protect yourself online.

  • How do you protect my identity?

    We thoroughly train our employees to protect your personal information.

    • Whenever you contact us (by phone, online and through our mobile apps) we protect your data and accounts by askingyou for information that only you should know.
    • We may confirm your identity with a single-use security code during the login process.
    • We use technologies such as firewalls (which protect systems from intrusion) and encryption (scrambling of information).
    • We continually review and enhance our security tools and procedures.

    Visit our Security Center on the desktop site for more information on how to protect your identity.

  • What should I do if I suspect fraud on one of my Ally Bank accounts?

    If you suspect you might be a victim of identity theft or financial fraud, contact our fraud hotline 24/7 at 1-800-971-6037. For more information on how to deal with fraud and identity theft, visit our Security Center.

  • How do I report phishing or suspicious emails or texts that appear to come from Ally?

    If you’re unsure if an email or text message is really from Ally, forward the suspicious message to abuse@ally.com and we’ll investigate.

    To protect yourself from phishing emails you should never respond to emails requesting sensitive or confidential information, such as passwords, usernames, Social Security numbers, etc. Instead of clicking on links in emails, we advise you type website addresses directly into your browser. This will help further protect you from fraudulent links and phishing attempts. Never open an email attachment unless it comes from a trusted source.

    Visit our Security Center for more information on how to protect yourself online and offline.

  • Does Ally Bank offer anti-virus or anti-malware software to its customers?

    Yes. Ally Bank offers its bank customers Webroot® SecureAnywhereTM – an anti-virus, anti-malware software that detects, removes and protects devices from malicious software – free of charge.

    Go to ally.com/webroot and select Log in to Download. Once you log in to your online banking account, you’ll be directed to the download page where a license key will be presented to you.

  • What is malware?

    Short for malicious software, malware gets installed on your computer or mobile device without your consent and is most commonly used to steal your information and login credentials, which can lead to identity theft and financial crime.

  • What’s a trusted image in Online Banking?

    The trusted image, formerly called the SafeKeys image, is a picture you pick that displays when you log in.

    Soon, we’ll be streamlining the login process, and you’ll no longer need to verify the trusted image. As always, you can be confident that your accounts are secure. We’ll still send you a security code to make sure it’s you when we need additional verification.

  • Where is my Ally Auto Online Services trusted image?

    In our new streamlined login, you'll enter your username and password on a single screen, and you'll no longer need to verify a trusted image.

    As always, you can be confident your account is secure. We’ll still ask you a challenge question to make sure it's you when we need additional verification.

    For more information about how we protect your information, visit our Security Center.