Before calling our Privacy Preferences automated phone system, you’ll need your account or loan number. Locating your number is easy:
You can get it from your Ally personal check or online:
- Log in to online banking at allybank.com
- Choose the account that you’d like to view
- Select unhide next to the account number
You can get it from your statement or online:
- Log in to Ally Auto Online Services at allyauto.com
- Your account number will be next to your vehicle name
You can get it from your statement.
Once you’ve found your account or loan number, call us at 1-800-204-2197 to update your privacy preferences.